Understand the impact of attitude in handling calls professionally.
Effectively deal with job stress, angry callers, and upset customers.7
Very well self-organizer.
Use the most appropriate way to communicate with different behavior types on the telephone.
Apply the proper telephone etiquette to satisfy various customer situations.
Apply appropriate actions to effectively control a telephone call.
Identify voice skills and how to enhance a good telephone presentation.
Meets commitments to customers.
Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
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