The purpose of this role is to co-ordinate patient applications in Patient Access Program(s) in Kuwait. The jobholder will carry out administrative duties to ensure the smooth running of the Program (s).
Duties and Responsibilities:
Liaise with hospitals, distributors, pharmacies and patients.
Co-payment reimburse solution administration.
Work closely with the Program Manager to secure patient file approval.
Ensure that patient file are complete and ready to be submitted in a timely manner and in accordance with the project processes, workflow and timeline.
Carry out patient, Doctor, Pharmacy and private sector visits for project flow.
Ensure that current patients receive their medications quickly and efficiently
Prepare timely monitoring reports (monthly) with patient numbers and charities support as well as quality assurance. Reports (quarterly) review. This includes monitoring and tracking patient files in collaboration with Axios staff in āreal timeā as patients proceed through the program.
Maintain and update electronic Program files, including patient and quality assurance data.
Conduct administrative duties for the office
Work closely with Program Manager and Program Assistant in UAE
Reporting to the Program Manager in UAE
Work with the related divisions of Axios
Maintain ongoing and frequent communication with Axios staff including Axios global staff.
Application of job Knowledge
Concern for Order and Quality
Adaptability and flexibility
Educational Background and Experience:
A Degree or Diploma in Social Work or Public Health is required
2 years working experience in an administrative role
Good command of both spoken and written English and Arabic
Experience in data monitoring and management
Experience in customer service management
Frequent travel will be required within Kuwait
Flexibility in working hours is essential
Please note: Your Job Description is subject to regular review and may change from time to time within reason and by agreement of the two signatories.
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