- Level I and Level II support in Service Desk.
- Service Operation which includes incident management, Problem Management, Access Management, Event Management and Request fulfillment.
- Management of day-to-day operations including monitoring, management, backup and reporting services for Directory Servers, Email Servers, SQL Servers, SAP Servers, VoIP Servers, Web Servers, and other servers and network devices.
- Support and operation management services for all on-promises servers; Domain Controllers, DNS Servers, DHCP Servers, Wireless Management Servers, FTP Servers, File Servers, IP Telephony Servers, Application Servers, Databases Servers, and Virtualization Servers.
- Operation management Services for all networking Devices and Technologies; Firewalls, Switches, Routers, VLANs, VPNs, ACLs, SIP Trunks, NAT and QoS.
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