IT Support Engineer UAE Job Openings Job Vacancy in UAE
Posted date [04-Nov-2018]  (ID: 15188)



Urgently required for a growing e-commerce company IT Technical Support.

Responsibilities :
• install and configure computer hardware operating systems and applications
• monitor and maintain computer systems and networks and printers and everything related to Hardware/software support
• talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• troubleshoot system and network problems, diagnosing and solving hardware or software faults
• replace parts as required
• provide support, including procedural documentation and relevant reports
• follow diagrams and written instructions to repair a fault or set up a system
• support the roll-out of new applications
• set up new users' accounts and profiles and deal with password issues
• respond within agreed time limits to call-outs
• work continuously on a task until completion (or referral to third parties, if appropriate)
• priorities and manage many open cases at one time
• rapidly establish a good working relationship with customers and other professionals, such as software developers
• test and evaluate new technology
• conduct electrical safety checks on computer equipment.

Requirements
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software (eg. Zendesk)
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
BS degree in Information Technology, Computer Science or relevant field
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Post Details
Job Title IT Support Engineer UAE Job Openings
Description Urgently required for a growing e-commerce company IT Technical Support.

Responsibilities :
• install and configure computer hardware operating systems and applications
• monitor and maintain computer systems and networks and printers and everything related to Hardware/software support
• talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• troubleshoot system and network problems, diagnosing and solving hardware or software faults
• replace parts as required
• provide support, including procedural documentation and relevant reports
• follow diagrams and written instructions to repair a fault or set up a system
• support the roll-out of new applications
• set up new users' accounts and profiles and deal with password issues
• respond within agreed time limits to call-outs
• work continuously on a task until completion (or referral to third parties, if appropriate)
• priorities and manage many open cases at one time
• rapidly establish a good working relationship with customers and other professionals, such as software developers
• test and evaluate new technology
• conduct electrical safety checks on computer equipment.

Requirements
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software (eg. Zendesk)
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
BS degree in Information Technology, Computer Science or relevant field
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Job Start Date 30-01-2019
Salary Offered Negotiable according to experience
Number of Vacancies 4
Location Job Location -> UAE
Location City Dubai
    
Desired Candidate's Profile
Gender No Preference
Nationality Nationality -> No Preference
Candidate Current Location Job Location -> UAE
Work Experience 3-6 Years
Candidate Profile Description As mentioned in the JD
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> I T and Services
Job Function Job Functions -> Network Administration
Employers Details
Company Gulf Career
Email jobs(at)gulfcareer.in



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