Front Desk Agent Job Vacancy in UAE Ras al-Khaimah
Posted date [04-Jun-2018]  (ID: 14214)



Front Desk Agent

Job Summary: Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.

Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

Complete designated cashier and closing reports in the computer system. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

WhyHotel is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. WhyHotel does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
Post Details
Job Title Front Desk Agent
Description Front Desk Agent

Job Summary: Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.

Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

Complete designated cashier and closing reports in the computer system. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

WhyHotel is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. WhyHotel does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
Job Start Date 10/06/2018
Salary Offered $4200
Number of Vacancies 4
Location Job Location -> UAE Ras al-Khaimah
Location City Ras Al Khaimah RAK
    
Desired Candidate's Profile
Gender No Preference
Nationality Nationality -> United Arab Emirates
Candidate Current Location Job Location -> UAE Ras al-Khaimah
Work Experience 1-2 Years
Job Classification
Job Type Job Type -> Part-time
Industry Type Job Industry -> Other
Job Function Job Functions -> Customer Servic
Employers Details
Company Mandarinorientalhotel/Restaurant
Contact Person GM
Telephone (302) 238-6203
Email madarinorientalhotel70(at)gmail.com



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