Customer Services Administrator _0763174448 Job Vacancy in Africa
HESTONY TRANSPORT WAS ESTABLISHED IN 1987 WITH ONE MERCEDES BENZ TRUCK. TODAY IT HAS GROWN TO A
MAGNIFICENT FLEET OF 500 TRUCKS |
Matric qualification or equivalent
Computer Literate (MS Office, advanced Excel, PowerPoint, MS Teams)
Professional and well presented
Ability to work well under pressure
Time management
Self-motivated
Reliable transport
Mobile phone
Main duties:
Receive and manage calls and emails professionally and efficiently
Utilize the CRM platform (Pulse)
Do quotes where and if needed
Receive Purchase orders and follow up with clients
Follow up with ETA for technicians to be at site
Troubleshoot with clients to identify the problem, and offer a viable solution
Work on Pulse, Listener, Open Scape and SAP with good Excel and Microsoft Office skills for handover files, and deadlines to be met
Ensure that the SOP of the department is followed, and have a high standard service delivery rate
Be able to work well with all different areas within the department as well as the other entities of Fidelity (Guarding, Operations, Subscriber, Fire etc)