Customer Service Advisor - Ticketing and Reservation - Bilingual English Arabic Hindi Job Vacancy in UAE Dubai
Posted date [2025-01-29]
(ID: 33302)
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We’re Concentrix, a global leader in technology and services that empowers the world’s top brands today and into the future. Focused on solutions and driven by technology and intelligence, we design, build, and operate fully integrated, end-to-end solutions at speed and scale for over 2,000 clients, addressing their toughest business challenges. With unique data insights, deep industry expertise, and advanced technology, we are the intelligent transformation partner that simplifies how companies work, interact, and transact.... |
Take your customer service skills to new heights in Dubai’s dynamic travel and airline industry! As a Customer Service Advisor specializing in ticketing and reservations, you will handle inquiries, assist customers with flight bookings, and provide top-tier travel solutions. This role is perfect for individuals who are passionate about travel, enjoy engaging with customers, and thrive in a fast-paced service environment.
Job Location: Dubai, United Arab Emirates
Job Industry: Travel and Airlines
Job Function: Customer Service and Reservations
Salary: Negotiable
Gender: Any
Responsibilities:
- Handle inbound customer inquiries related to flight bookings, ticket changes, cancellations, and travel policies.
- Provide accurate and professional responses while maintaining high service standards.
- Identify customer concerns and offer effective solutions to enhance their travel experience.
- Stay up to date with airline policies, ticketing procedures, and reservation systems.
- Assist with outbound calls for special promotions, reminders, and follow-ups as required.
- Ensure transactions are processed accurately and efficiently.
- Maintain customer records and update booking details as needed.
Required Skills and Qualifications:
- Minimum 1-2 years of experience in the airline or travel industry, specializing in ticketing and reservations.
- Bilingual fluency: English (B2+ level) and Arabic or Hindi speaker.
- Must be a graduate with a strong academic background.
- Proficiency in Microsoft Excel and general PC applications.
- Strong communication and interpersonal skills.
- Enthusiastic, customer-focused, and professional with excellent telephone etiquette.
- Ability to handle high-volume work in a fast-paced environment.
- Flexibility to work 8-hour shifts, five days a week on a rotational schedule.
Note: Employment in this role is subject to compliance with all legal requirements in the UAE. Additional responsibilities may be assigned based on business needs.
Job Location: Dubai, United Arab Emirates
Job Industry: Travel and Airlines
Job Function: Customer Service and Reservations
Salary: Negotiable
Gender: Any
Responsibilities:
- Handle inbound customer inquiries related to flight bookings, ticket changes, cancellations, and travel policies.
- Provide accurate and professional responses while maintaining high service standards.
- Identify customer concerns and offer effective solutions to enhance their travel experience.
- Stay up to date with airline policies, ticketing procedures, and reservation systems.
- Assist with outbound calls for special promotions, reminders, and follow-ups as required.
- Ensure transactions are processed accurately and efficiently.
- Maintain customer records and update booking details as needed.
Required Skills and Qualifications:
- Minimum 1-2 years of experience in the airline or travel industry, specializing in ticketing and reservations.
- Bilingual fluency: English (B2+ level) and Arabic or Hindi speaker.
- Must be a graduate with a strong academic background.
- Proficiency in Microsoft Excel and general PC applications.
- Strong communication and interpersonal skills.
- Enthusiastic, customer-focused, and professional with excellent telephone etiquette.
- Ability to handle high-volume work in a fast-paced environment.
- Flexibility to work 8-hour shifts, five days a week on a rotational schedule.
Note: Employment in this role is subject to compliance with all legal requirements in the UAE. Additional responsibilities may be assigned based on business needs.
