Customer Service Agent - German Speaker Job Vacancy in Qatar
Posted date [2025-07-03]
(ID: 35904)
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About the Company Qatar Airways is a world-renowned airline and a top employer in the global aviation industry. Proudly named World’s Best Airline eight times by Skytrax, including the latest win in 2024, Qatar Airways sets benchmarks for airline excellence, cabin crew service, and digital innovation. It is also recognized for having the World’s Best Business Class, Best Airline in the Middle East, and World’s Best Airline Website. Operating from Hamad International Airport in Doha, named World’s Best Airport, the airline connects passengers to over 170 global destinations. Qatar Airways leads in eco-conscious operations and was the first Middle East airline certified to IATA’s highest environmental standards. Whether you are exploring opportunities in cabin crew, airport services, airline IT, or aviation security, Qatar Airways offers global career growth, exposure to cutting-edge aviation technology, and a strong commitment to employee development. Popular job searches: airline jobs in Qatar, Qatar Airways careers, cabin crew openings, jobs at Hamad International Airport, aviation jobs Middle East, airline customer service roles, aviation engineering jobs, flight operations careers, eco-friendly airline jobs, Qatar airport hiring.... |
Customer Service Agent - German Speaker
Role Summary
Qatar Airways is hiring a German-speaking Customer Service Agent to join our multilingual contact center team in Doha, Qatar. This role focuses on providing professional, timely, and efficient customer service support via phone, email, and chat. Ideal candidates are fluent in German and English, have strong interpersonal skills, and can perform under pressure in a fast-paced environment.
Job Location: Doha, Qatar
Industry: Airlines/Aviation
Function: Customer Service
Salary: 8000-10000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time, shift-based
What You’ll Do
* Handle incoming calls, emails, and chat inquiries in German and English
* Assist customers with reservations, flight information, and general queries
* Use GDS systems such as Amadeus to manage booking-related tasks
* Resolve customer complaints and ensure high satisfaction
* Maintain accurate records and follow company procedures
* Deliver services in line with company standards and performance targets
* Manage calls efficiently in a high-volume contact center
* Support colleagues and contribute to team goals
Ideal Profile
* High school qualification with at least 1 year of customer service experience
* Strong fluency in German and English (verbal and written)
* Proficiency in using GDS systems like Amadeus is a plus
* IATA or Airline Basic Tariff course certification is an advantage
* Excellent communication, typing, and active listening skills
* Able to work rotating shifts, including nights and weekends
* Positive, service-oriented attitude with adaptability to changing situations
* Capable of handling high-pressure scenarios while remaining courteous
Life at Qatar Airways
At Qatar Airways, we believe in empowering our people to achieve more. You will be part of an international team where innovation, professionalism, and excellence drive everything we do. If you’re ready to grow your career in an environment that values determination and collaboration, this is the place for you.
About the Company
Qatar Airways Group began with just four aircraft and has grown into a world-renowned aviation leader. With over 12 integrated businesses including the award-winning airline, airport operations, catering, and other aviation services, we set global standards in customer experience and operational excellence. Our culture encourages growth, ambition, and purpose in every role.
Role Summary
Qatar Airways is hiring a German-speaking Customer Service Agent to join our multilingual contact center team in Doha, Qatar. This role focuses on providing professional, timely, and efficient customer service support via phone, email, and chat. Ideal candidates are fluent in German and English, have strong interpersonal skills, and can perform under pressure in a fast-paced environment.
Job Location: Doha, Qatar
Industry: Airlines/Aviation
Function: Customer Service
Salary: 8000-10000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time, shift-based
What You’ll Do
* Handle incoming calls, emails, and chat inquiries in German and English
* Assist customers with reservations, flight information, and general queries
* Use GDS systems such as Amadeus to manage booking-related tasks
* Resolve customer complaints and ensure high satisfaction
* Maintain accurate records and follow company procedures
* Deliver services in line with company standards and performance targets
* Manage calls efficiently in a high-volume contact center
* Support colleagues and contribute to team goals
Ideal Profile
* High school qualification with at least 1 year of customer service experience
* Strong fluency in German and English (verbal and written)
* Proficiency in using GDS systems like Amadeus is a plus
* IATA or Airline Basic Tariff course certification is an advantage
* Excellent communication, typing, and active listening skills
* Able to work rotating shifts, including nights and weekends
* Positive, service-oriented attitude with adaptability to changing situations
* Capable of handling high-pressure scenarios while remaining courteous
Life at Qatar Airways
At Qatar Airways, we believe in empowering our people to achieve more. You will be part of an international team where innovation, professionalism, and excellence drive everything we do. If you’re ready to grow your career in an environment that values determination and collaboration, this is the place for you.
About the Company
Qatar Airways Group began with just four aircraft and has grown into a world-renowned aviation leader. With over 12 integrated businesses including the award-winning airline, airport operations, catering, and other aviation services, we set global standards in customer experience and operational excellence. Our culture encourages growth, ambition, and purpose in every role.
