Customer Service Supervisor - Hamad International Airport, Doha Job Vacancy in Qatar
Posted date [2025-06-06]
(ID: 35322)
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About the Company Qatar Airways is a world-renowned airline and a top employer in the global aviation industry. Proudly named World’s Best Airline eight times by Skytrax, including the latest win in 2024, Qatar Airways sets benchmarks for airline excellence, cabin crew service, and digital innovation. It is also recognized for having the World’s Best Business Class, Best Airline in the Middle East, and World’s Best Airline Website. Operating from Hamad International Airport in Doha, named World’s Best Airport, the airline connects passengers to over 170 global destinations. Qatar Airways leads in eco-conscious operations and was the first Middle East airline certified to IATA’s highest environmental standards. Whether you are exploring opportunities in cabin crew, airport services, airline IT, or aviation security, Qatar Airways offers global career growth, exposure to cutting-edge aviation technology, and a strong commitment to employee development. Popular job searches: airline jobs in Qatar, Qatar Airways careers, cabin crew openings, jobs at Hamad International Airport, aviation jobs Middle East, airline customer service roles, aviation engineering jobs, flight operations careers, eco-friendly airline jobs, Qatar airport hiring.... |
Customer Service Supervisor - Hamad International Airport, Doha
Job Overview
Hamad International Airport is seeking a proactive and experienced Customer Service Supervisor to oversee passenger experience, ensure terminal flow efficiency, and manage a team of customer service agents. The role is essential to delivering world-class airport service and maintaining key performance indicators (KPIs) and service level agreements (SLAs).
Job Location: Doha, Qatar
Industry: Airlines/Aviation
Function: Guest Services / Concierge
Salary: 9,000–13,000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
As a Customer Service Supervisor, you will play a central role in delivering superior service across Hamad International Airport by monitoring passenger flow, ensuring service standards, managing customer needs, and supervising a team of Senior Customer Service Agents. Your leadership will directly impact operational efficiency, customer satisfaction, and team performance.
Key Responsibilities
* Oversee passenger flows and terminal functionalities to ensure seamless operations
* Supervise and coach a team of Senior Customer Service Agents
* Conduct regular terminal inspections including seating, queuing, toilet facilities, and accessibility pathways
* Enforce company policies and procedures, and manage team schedules and performance
* Monitor special needs passenger handling (e.g. PRMs, deportees) and ensure adequate support
* Provide regular updates to the Duty Terminal Manager and escalate issues as needed
* Respond proactively to terminal pressure points by reallocating staff resources
* Support customer service training content development and delivery
* Submit detailed reports on operational issues, passenger trends, and terminal conditions
Job Requirements
* High School Diploma or Vocational Qualification with 3+ years relevant experience OR
* Bachelor’s Degree with at least 2 years of customer service experience in a supervisory role
* Proven ability to mentor, coach, and manage diverse teams
* Excellent problem-solving and organizational skills
* Knowledge of SLAs, KPIs, and terminal operations
* Strong communication and computer literacy
* Ability to adapt to a high-pressure, fast-paced environment
* Experience in handling customers in a large transit facility is preferred
What We Offer
* Competitive tax-free salary and benefits
* World-class work environment at the award-winning Hamad International Airport
* Career development through structured training and mentorship
* Exposure to a multicultural and globally recognized aviation hub
* Travel benefits and access to Qatar Airways Group perks
About the Company
Hamad International Airport, part of Qatar Airways Group, is globally recognized as one of the world\'s best airports. Located in Doha, it consistently ranks high in customer satisfaction and innovation. With over 170 global destinations connected through its state-of-the-art terminal, HIA stands as a symbol of efficiency, luxury, and futuristic aviation. Join a team that thrives on excellence and bold ambitions in global travel.
Job Overview
Hamad International Airport is seeking a proactive and experienced Customer Service Supervisor to oversee passenger experience, ensure terminal flow efficiency, and manage a team of customer service agents. The role is essential to delivering world-class airport service and maintaining key performance indicators (KPIs) and service level agreements (SLAs).
Job Location: Doha, Qatar
Industry: Airlines/Aviation
Function: Guest Services / Concierge
Salary: 9,000–13,000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
As a Customer Service Supervisor, you will play a central role in delivering superior service across Hamad International Airport by monitoring passenger flow, ensuring service standards, managing customer needs, and supervising a team of Senior Customer Service Agents. Your leadership will directly impact operational efficiency, customer satisfaction, and team performance.
Key Responsibilities
* Oversee passenger flows and terminal functionalities to ensure seamless operations
* Supervise and coach a team of Senior Customer Service Agents
* Conduct regular terminal inspections including seating, queuing, toilet facilities, and accessibility pathways
* Enforce company policies and procedures, and manage team schedules and performance
* Monitor special needs passenger handling (e.g. PRMs, deportees) and ensure adequate support
* Provide regular updates to the Duty Terminal Manager and escalate issues as needed
* Respond proactively to terminal pressure points by reallocating staff resources
* Support customer service training content development and delivery
* Submit detailed reports on operational issues, passenger trends, and terminal conditions
Job Requirements
* High School Diploma or Vocational Qualification with 3+ years relevant experience OR
* Bachelor’s Degree with at least 2 years of customer service experience in a supervisory role
* Proven ability to mentor, coach, and manage diverse teams
* Excellent problem-solving and organizational skills
* Knowledge of SLAs, KPIs, and terminal operations
* Strong communication and computer literacy
* Ability to adapt to a high-pressure, fast-paced environment
* Experience in handling customers in a large transit facility is preferred
What We Offer
* Competitive tax-free salary and benefits
* World-class work environment at the award-winning Hamad International Airport
* Career development through structured training and mentorship
* Exposure to a multicultural and globally recognized aviation hub
* Travel benefits and access to Qatar Airways Group perks
About the Company
Hamad International Airport, part of Qatar Airways Group, is globally recognized as one of the world\'s best airports. Located in Doha, it consistently ranks high in customer satisfaction and innovation. With over 170 global destinations connected through its state-of-the-art terminal, HIA stands as a symbol of efficiency, luxury, and futuristic aviation. Join a team that thrives on excellence and bold ambitions in global travel.
