Lead Operations Processes Officer – Flight Operations – Doha, Qatar
Posted date [2025-08-07]
(ID: 36688)
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About the Company Qatar Airways is a world-renowned airline and a top employer in the global aviation industry. Proudly named World’s Best Airline eight times by Skytrax, including the latest win in 2024, Qatar Airways sets benchmarks for airline excellence, cabin crew service, and digital innovation. It is also recognized for having the World’s Best Business Class, Best Airline in the Middle East, and World’s Best Airline Website. Operating from Hamad International Airport in Doha, named World’s Best Airport, the airline connects passengers to over 170 global destinations. Qatar Airways leads in eco-conscious operations and was the first Middle East airline certified to IATA’s highest environmental standards. Whether you are exploring opportunities in cabin crew, airport services, airline IT, or aviation security, Qatar Airways offers global career growth, exposure to cutting-edge aviation technology, and a strong commitment to employee development. Popular job searches: airline jobs in Qatar, Qatar Airways careers, cabin crew openings, jobs at Hamad International Airport, aviation jobs Middle East, airline customer service roles, aviation engineering jobs, flight operations careers, eco-friendly airline jobs, Qatar airport hiring.... |
Lead Operations Processes Officer – Flight Operations – Doha, Qatar
Position Overview
Qatar Airways is seeking a highly organized Lead Operations Processes Officer to join its Flight Operations Support Services (FOSS) team in Doha, Qatar. This position is focused on designing, documenting, and improving internal business processes to enhance operational efficiency and compliance. The ideal candidate will have strong process modeling skills, experience in business analysis, and a passion for continuous improvement.
Job Details
Job Location: Doha, Qatar
Industry: Airlines / Aviation
Function: Business Analysis / Research
Salary: 12000–18000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time
Position Overview
The Lead Operations Processes Officer will play a key role in documenting workflows, optimizing operations, and fostering a culture of continuous improvement. You will collaborate across departments to design efficient business processes and ensure alignment between operational practices and IT systems. This role is ideal for professionals experienced in business process mapping, systems thinking, and organizational change management.
What You’ll Do
* Author and maintain accurate process manuals in collaboration with stakeholders
* Review and redesign business processes to meet project and operational objectives
* Develop business workflows aligned with IT system implementations
* Conduct gap analysis and process audits to identify inefficiencies and improvement areas
* Facilitate workshops and cross-functional sessions to promote best practices
* Translate complex operations into clear process diagrams and written documentation
* Ensure alignment between all impacted manuals and departments following any changes
* Maintain a registry of improvement initiatives and track implementation impact
* Assist in developing scalable, standardized procedures across the Flight Operations division
* Promote a continuous improvement mindset across operational and support teams
Ideal Profile
* Bachelor’s degree in Business, Engineering, or a related field
* Minimum 5 years of experience in process design, business analysis, or operations management
* Strong knowledge of Business Process Modeling (BPM) methodologies
* Proficiency in MS Visio and the Microsoft Office Suite
* Skilled in facilitating JAD sessions and working with multi-disciplinary teams
* Ability to analyze systems, identify inefficiencies, and recommend optimizations
* Excellent communication, presentation, and documentation skills
* Experience in integrating new processes into policy and procedural manuals
* Highly detail-oriented with a structured approach to problem-solving
Why Join Us
* Contribute to one of the world’s leading airlines recognized for operational excellence
* Play a strategic role in shaping process efficiency across a global aviation leader
* Access continuous professional development and career growth
* Work in a collaborative and innovation-driven environment
About the Company
Qatar Airways Group is one of the fastest-growing airline groups in the world, delivering excellence through its global airline operations and 12 supporting businesses. Headquartered in Doha, Qatar Airways is recognized for its ambitious growth, high safety standards, and world-class service. Joining the group means becoming part of a story of determination, innovation, and global connectivity.
Position Overview
Qatar Airways is seeking a highly organized Lead Operations Processes Officer to join its Flight Operations Support Services (FOSS) team in Doha, Qatar. This position is focused on designing, documenting, and improving internal business processes to enhance operational efficiency and compliance. The ideal candidate will have strong process modeling skills, experience in business analysis, and a passion for continuous improvement.
Job Details
Job Location: Doha, Qatar
Industry: Airlines / Aviation
Function: Business Analysis / Research
Salary: 12000–18000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time
Position Overview
The Lead Operations Processes Officer will play a key role in documenting workflows, optimizing operations, and fostering a culture of continuous improvement. You will collaborate across departments to design efficient business processes and ensure alignment between operational practices and IT systems. This role is ideal for professionals experienced in business process mapping, systems thinking, and organizational change management.
What You’ll Do
* Author and maintain accurate process manuals in collaboration with stakeholders
* Review and redesign business processes to meet project and operational objectives
* Develop business workflows aligned with IT system implementations
* Conduct gap analysis and process audits to identify inefficiencies and improvement areas
* Facilitate workshops and cross-functional sessions to promote best practices
* Translate complex operations into clear process diagrams and written documentation
* Ensure alignment between all impacted manuals and departments following any changes
* Maintain a registry of improvement initiatives and track implementation impact
* Assist in developing scalable, standardized procedures across the Flight Operations division
* Promote a continuous improvement mindset across operational and support teams
Ideal Profile
* Bachelor’s degree in Business, Engineering, or a related field
* Minimum 5 years of experience in process design, business analysis, or operations management
* Strong knowledge of Business Process Modeling (BPM) methodologies
* Proficiency in MS Visio and the Microsoft Office Suite
* Skilled in facilitating JAD sessions and working with multi-disciplinary teams
* Ability to analyze systems, identify inefficiencies, and recommend optimizations
* Excellent communication, presentation, and documentation skills
* Experience in integrating new processes into policy and procedural manuals
* Highly detail-oriented with a structured approach to problem-solving
Why Join Us
* Contribute to one of the world’s leading airlines recognized for operational excellence
* Play a strategic role in shaping process efficiency across a global aviation leader
* Access continuous professional development and career growth
* Work in a collaborative and innovation-driven environment
About the Company
Qatar Airways Group is one of the fastest-growing airline groups in the world, delivering excellence through its global airline operations and 12 supporting businesses. Headquartered in Doha, Qatar Airways is recognized for its ambitious growth, high safety standards, and world-class service. Joining the group means becoming part of a story of determination, innovation, and global connectivity.
