About the Company Qatar Airways is a world-renowned airline and a top employer in the global aviation industry. Proudly named World’s Best Airline eight times by Skytrax, including the latest win in 2024, Qatar Airways sets benchmarks for airline excellence, cabin crew service, and digital innovation. It is also recognized for having the World’s Best Business Class, Best Airline in the Middle East, and World’s Best Airline Website. Operating from Hamad International Airport in Doha, named World’s Best Airport, the airline connects passengers to over 170 global destinations. Qatar Airways leads in eco-conscious operations and was the first Middle East airline certified to IATA’s highest environmental standards. Whether you are exploring opportunities in cabin crew, airport services, airline IT, or aviation security, Qatar Airways offers global career growth, exposure to cutting-edge aviation technology, and a strong commitment to employee development. Popular job searches: airline jobs in Qatar, Qatar Airways careers, cabin crew openings, jobs at Hamad International Airport, aviation jobs Middle East, airline customer service roles, aviation engineering jobs, flight operations careers, eco-friendly airline jobs, Qatar airport hiring....

Loyalty Operations Coordinator - Customer Engagement

Position Overview
Join Qatar Airways’ award-winning Customer Engagement and Loyalty division in Doha as a Loyalty Operations Coordinator. This role focuses on supporting operational processes related to the fulfillment of Privilege Club membership packs and ensuring consistent service across all touchpoints. The ideal candidate is detail-oriented, has excellent coordination skills, and is passionate about delivering seamless customer experiences across loyalty services.

Job Location: Doha, Qatar
Industry: Airlines/Aviation
Function: Customer Support / Client Care
Salary: 6000-8000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time

Key Responsibilities

* Coordinate the distribution of Privilege Club membership packs through Q-Post and OCS while maintaining service-level compliance
* Liaise with external vendors regarding packaging, stock levels, and special requests initiated by management
* Monitor monthly shipments and maintain accurate records for billing and stock replenishment
* Handle ad-hoc requests and print membership packs as required by senior stakeholders
* Resolve member queries and complaints regarding loyalty product operations within established timelines
* Conduct root cause analysis of escalated cases and propose system or process enhancements
* Maintain detailed logs of errors, issues, and resolutions for quality assurance and audit purposes
* Collaborate with the Loyalty Operations team to optimize QLAS and MSD systems, ensuring better query turnaround and member satisfaction
* Support quality control checks across contact centers, airport service desks, and ticketing offices, contributing to consistent service delivery standards

Candidate Profile

* High school diploma with a minimum of 3 years of relevant experience OR bachelor\'s degree with 2 years of experience
* Proficient in Microsoft Office applications
* Strong verbal and written communication and organizational skills
* Basic understanding of reservation and CRM systems
* Background in travel, tourism, or loyalty program operations preferred
* Multilingual ability beyond English and Arabic is a plus
* Experience in customer service or loyalty operations will be advantageous

Life at Qatar Airways
Be part of a globally recognized airline group where innovation, customer focus, and operational excellence are at the core of everything we do. Qatar Airways offers a dynamic work culture with infinite opportunities for career development. As we continue to set new standards in aviation and customer loyalty, your skills and dedication will help shape the next chapter of our story.

Apply now and take your career to new heights with Qatar Airways.

Job Title Loyalty Operations Coordinator - Customer Engagement Job Description Loyalty Operations Coordinator - Customer Engagement Position Overview Join Qatar Airways’ award-winning Customer Engagement and Loyalty division in Doha as a Loyalty Operations Coordinator. This role focuses on supporting operational processes related to the fulfillment of Privilege Club membership packs and ensuring consistent service across all touchpoints. The ideal candidate is detail-oriented, has excellent coordination skills, and is passionate about delivering seamless customer experiences across loyalty services. Job Location: Doha, Qatar Industry: Airlines/Aviation Function: Customer Support / Client Care Salary: 6000-8000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full-time Key Responsibilities * Coordinate the distribution of Privilege Club membership packs through Q-Post and OCS while maintaining service-level compliance * Liaise with external vendors regarding packaging, stock levels, and special requests initiated by management * Monitor monthly shipments and maintain accurate records for billing and stock replenishment * Handle ad-hoc requests and print membership packs as required by senior stakeholders * Resolve member queries and complaints regarding loyalty product operations within established timelines * Conduct root cause analysis of escalated cases and propose system or process enhancements * Maintain detailed logs of errors, issues, and resolutions for quality assurance and audit purposes * Collaborate with the Loyalty Operations team to optimize QLAS and MSD systems, ensuring better query turnaround and member satisfaction * Support quality control checks across contact centers, airport service desks, and ticketing offices, contributing to consistent service delivery standards Candidate Profile * High school diploma with a minimum of 3 years of relevant experience OR bachelor\'s degree with 2 years of experience * Proficient in Microsoft Office applications * Strong verbal and written communication and organizational skills * Basic understanding of reservation and CRM systems * Background in travel, tourism, or loyalty program operations preferred * Multilingual ability beyond English and Arabic is a plus * Experience in customer service or loyalty operations will be advantageous Life at Qatar Airways Be part of a globally recognized airline group where innovation, customer focus, and operational excellence are at the core of everything we do. Qatar Airways offers a dynamic work culture with infinite opportunities for career development. As we continue to set new standards in aviation and customer loyalty, your skills and dedication will help shape the next chapter of our story. Apply now and take your career to new heights with Qatar Airways. Post Details

Job Start Date Salary from 6000.00 Salary to 8000.00 Number of Vacancies 1 Location Job Location -> Qatar Location City Doha

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Airlines/Aviation Job Function Job Functions -> Customer Support Employers Details Company Qatar Airways Contact Person Qatar Airways HR Designation HR Manager Telephone 40230000 Email returntoqrqatarairways.com.qa