Manager Baggage Services Operations - Airport Ground Handling Doha Job Vacancy in Qatar
Posted date [2025-05-15]
(ID: 34911)
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About the Company Qatar Airways is a world-renowned airline and a top employer in the global aviation industry. Proudly named World’s Best Airline eight times by Skytrax, including the latest win in 2024, Qatar Airways sets benchmarks for airline excellence, cabin crew service, and digital innovation. It is also recognized for having the World’s Best Business Class, Best Airline in the Middle East, and World’s Best Airline Website. Operating from Hamad International Airport in Doha, named World’s Best Airport, the airline connects passengers to over 170 global destinations. Qatar Airways leads in eco-conscious operations and was the first Middle East airline certified to IATA’s highest environmental standards. Whether you are exploring opportunities in cabin crew, airport services, airline IT, or aviation security, Qatar Airways offers global career growth, exposure to cutting-edge aviation technology, and a strong commitment to employee development. Popular job searches: airline jobs in Qatar, Qatar Airways careers, cabin crew openings, jobs at Hamad International Airport, aviation jobs Middle East, airline customer service roles, aviation engineering jobs, flight operations careers, eco-friendly airline jobs, Qatar airport hiring.... |
Manager Baggage Services Operations - Airport Ground Handling Doha
Qatar Airways is hiring a Manager Baggage Services Operations to lead end-to-end baggage handling processes across its global network. This leadership role is based in Doha and will oversee hub operations, stakeholder collaboration, compliance, performance reporting, and cost management to ensure seamless baggage flow, customer satisfaction, and operational excellence.
Job Location: Doha, Qatar
Industry: Airlines/Aviation
Function: Operations
Salary: 22000–27000 QAR monthly (Market estimated)
Job Type: Full-time
Job Overview
* Manage and oversee daily baggage services operations across Qatar Airways’ hub and outstation network
* Ensure efficient baggage planning, transfers, deliveries, and adherence to set service standards
* Build and maintain strong relationships with stakeholders including ground handlers, customs, MOI, and airport authorities
* Ensure compliance with regulatory, safety, and security standards within baggage operations
* Drive operational improvements through continuous evaluation of baggage flow, resource use, and process design
* Oversee audits, KPI reporting, and SLA adherence with both internal and external partners
* Monitor financial costs related to baggage, approve invoices, and participate in budget planning
* Initiate process innovation and implement best practices in arrival and transfer baggage operations
* Manage team performance, recruitment, and professional development to uphold service delivery
Job Requirements
Education and Experience
* Minimum 10 years of job-related experience, with solid exposure to airport or airline baggage handling
* Proven leadership in managing cross-functional operations in an airport setting
* Strong understanding of baggage tracing systems, flow optimization, and audit processes
Skills
* Excellent communication and customer service orientation
* Strong decision-making and analytical skills
* Financial and budgetary awareness related to baggage and ground handling services
* Experience in developing SOPs, performance frameworks, and team management strategies
* Ability to travel to outstations and oversee global baggage process improvement initiatives
Benefits
* Competitive tax-free monthly salary
* Key leadership role in global baggage operations and strategy
* Career progression within one of the world’s top airline groups
* Other benefits in accordance with Qatar labor law
About the company
Qatar Airways Group is a global aviation leader operating across 12 business divisions. With a commitment to excellence, innovation, and customer service, the group continues to raise global standards in air travel and airport operations. Join a team that is reshaping the future of baggage operations at Hamad International Airport and across its international network.
Popular job searches: baggage operations manager Qatar, airport ground handling leadership jobs, airline baggage logistics roles, Qatar Airways airport jobs, baggage control management Doha.
Qatar Airways is hiring a Manager Baggage Services Operations to lead end-to-end baggage handling processes across its global network. This leadership role is based in Doha and will oversee hub operations, stakeholder collaboration, compliance, performance reporting, and cost management to ensure seamless baggage flow, customer satisfaction, and operational excellence.
Job Location: Doha, Qatar
Industry: Airlines/Aviation
Function: Operations
Salary: 22000–27000 QAR monthly (Market estimated)
Job Type: Full-time
Job Overview
* Manage and oversee daily baggage services operations across Qatar Airways’ hub and outstation network
* Ensure efficient baggage planning, transfers, deliveries, and adherence to set service standards
* Build and maintain strong relationships with stakeholders including ground handlers, customs, MOI, and airport authorities
* Ensure compliance with regulatory, safety, and security standards within baggage operations
* Drive operational improvements through continuous evaluation of baggage flow, resource use, and process design
* Oversee audits, KPI reporting, and SLA adherence with both internal and external partners
* Monitor financial costs related to baggage, approve invoices, and participate in budget planning
* Initiate process innovation and implement best practices in arrival and transfer baggage operations
* Manage team performance, recruitment, and professional development to uphold service delivery
Job Requirements
Education and Experience
* Minimum 10 years of job-related experience, with solid exposure to airport or airline baggage handling
* Proven leadership in managing cross-functional operations in an airport setting
* Strong understanding of baggage tracing systems, flow optimization, and audit processes
Skills
* Excellent communication and customer service orientation
* Strong decision-making and analytical skills
* Financial and budgetary awareness related to baggage and ground handling services
* Experience in developing SOPs, performance frameworks, and team management strategies
* Ability to travel to outstations and oversee global baggage process improvement initiatives
Benefits
* Competitive tax-free monthly salary
* Key leadership role in global baggage operations and strategy
* Career progression within one of the world’s top airline groups
* Other benefits in accordance with Qatar labor law
About the company
Qatar Airways Group is a global aviation leader operating across 12 business divisions. With a commitment to excellence, innovation, and customer service, the group continues to raise global standards in air travel and airport operations. Join a team that is reshaping the future of baggage operations at Hamad International Airport and across its international network.
Popular job searches: baggage operations manager Qatar, airport ground handling leadership jobs, airline baggage logistics roles, Qatar Airways airport jobs, baggage control management Doha.
