Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates.

Job Title
Customer Support Representative – Automotive Parts

Job Snapshot

* Role: Customer Support Representative
* Location: Dubai, UAE
* Industry: Automotive
* Function: Customer Service
* Experience: 3–5 years
* Job Type: Full-time

Position Overview
Customer Support Representative Automotive Parts Dubai UAE automotive hiring opportunity focused on managing customer inquiries, processing parts orders, and ensuring timely delivery coordination. This role is ideal for professionals with dealership or service center experience who can combine customer service excellence with technical understanding of automotive parts.

Job Details
Country: UAE
City: Dubai
Industry: Automotive
Function: Customer Service
Salary: 4000–7000 monthly (Market estimated)
(Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Role Context
This position plays a key role in aftersales operations by acting as the link between customers and parts logistics. It ensures smooth order processing, accurate communication, and timely delivery, directly impacting customer satisfaction and revenue generation.

Key Responsibilities

* Handle customer inquiries and provide accurate information on parts and services
* Process parts orders and ensure correct details, pricing, and delivery timelines
* Coordinate with internal teams to track order progress and ensure timely fulfillment
* Communicate order updates and resolve customer concerns efficiently
* Verify invoices and explain billing details to customers clearly
* Support delivery arrangements and ensure proper handover of parts
* Monitor sales targets and contribute to achieving revenue goals
* Maintain high customer satisfaction and service quality standards

Ideal Profile

* Diploma or Bachelor’s degree in Automobile or Mechanical Engineering
* 3–5 years of experience in automotive dealership or service environment
* Prior experience as Service Advisor or similar role preferred
* Strong technical understanding of automotive parts and service workflows
* Good communication and problem-solving abilities
* Ability to manage multiple customer requests in a fast-paced environment

Skills Set

* Automotive parts knowledge
* Customer service and complaint handling
* ERP systems and MS Office proficiency
* Order processing and coordination
* Sales and revenue tracking
* Communication and interpersonal skills

Why Join Us

* Opportunity to work with a leading automotive division in Dubai
* Exposure to global automotive brands and advanced aftersales operations
* Career growth within a structured and performance-driven environment
* Stable role with strong demand in automotive service sector

About the Company
Al Futtaim Automotive is a major division of Al Futtaim Group, representing globally recognized automotive brands across multiple regions. The company delivers end-to-end mobility solutions through innovation, strong customer focus, and extensive service networks.

Job Title Customer Support Representative – Automotive Parts Job Description Job Title Customer Support Representative – Automotive Parts Job Snapshot * Role: Customer Support Representative * Location: Dubai, UAE * Industry: Automotive * Function: Customer Service * Experience: 3–5 years * Job Type: Full-time Position Overview Customer Support Representative Automotive Parts Dubai UAE automotive hiring opportunity focused on managing customer inquiries, processing parts orders, and ensuring timely delivery coordination. This role is ideal for professionals with dealership or service center experience who can combine customer service excellence with technical understanding of automotive parts. Job Details Country: UAE City: Dubai Industry: Automotive Function: Customer Service Salary: 4000–7000 monthly (Market estimated) (Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.) Gender: Any Candidate Nationality: Any Job Type: Full-time Role Context This position plays a key role in aftersales operations by acting as the link between customers and parts logistics. It ensures smooth order processing, accurate communication, and timely delivery, directly impacting customer satisfaction and revenue generation. Key Responsibilities * Handle customer inquiries and provide accurate information on parts and services * Process parts orders and ensure correct details, pricing, and delivery timelines * Coordinate with internal teams to track order progress and ensure timely fulfillment * Communicate order updates and resolve customer concerns efficiently * Verify invoices and explain billing details to customers clearly * Support delivery arrangements and ensure proper handover of parts * Monitor sales targets and contribute to achieving revenue goals * Maintain high customer satisfaction and service quality standards Ideal Profile * Diploma or Bachelor’s degree in Automobile or Mechanical Engineering * 3–5 years of experience in automotive dealership or service environment * Prior experience as Service Advisor or similar role preferred * Strong technical understanding of automotive parts and service workflows * Good communication and problem-solving abilities * Ability to manage multiple customer requests in a fast-paced environment Skills Set * Automotive parts knowledge * Customer service and complaint handling * ERP systems and MS Office proficiency * Order processing and coordination * Sales and revenue tracking * Communication and interpersonal skills Why Join Us * Opportunity to work with a leading automotive division in Dubai * Exposure to global automotive brands and advanced aftersales operations * Career growth within a structured and performance-driven environment * Stable role with strong demand in automotive service sector About the Company Al Futtaim Automotive is a major division of Al Futtaim Group, representing globally recognized automotive brands across multiple regions. The company delivers end-to-end mobility solutions through innovation, strong customer focus, and extensive service networks. Post Details

Job Start Date Salary from 4000.00 Salary to 7000.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Alternative Job Function Job Functions -> Customer Servic Employers Details Company AlFuttaim Contact Person Al Futtaim Designation HR Manager Telephone +201000680746 Email asmaa.elattaralfuttaim.ae