Aftersales Director - Automotive Operations
Posted date [2026-08-30]
(ID: 50442)
Job Description and Requirements
Aftersales Director - Automotive OperationsJob Snapshot
Role: Aftersales Director - Automotive Operations
Location: Dubai, United Arab Emirates
Industry: Automotive
Function: Management
Experience: Minimum 15 years
Job Type: Full-time
Position Overview
Aftersales Director - Automotive Operations in Dubai, United Arab Emirates is a senior Automotive leadership opportunity with Al Ghurair responsible for directing nationwide service, parts, warranty, technical support, workshop, and customer retention operations. The role owns aftersales strategy, P&L performance, operational standards, team capability, fleet and retail service growth, customer satisfaction, and emerging electric vehicle service opportunities while ensuring dealership operations deliver sustainable profitability and consistently high service quality.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Automotive
Function: Management
Salary: 45000-65000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Aftersales Director will hold strategic and operational
responsibility for the complete automotive aftersales ecosystem, connecting workshop productivity, parts availability, warranty administration, technical capability, customer retention, and financial performance under one national operating strategy.
The position requires an experienced automotive leader who can convert commercial objectives into measurable workshop and parts performance while protecting service quality. Particular attention will be given to P&L control, resource utilization, customer retention, fleet contracts, technical training, manufacturer relationships, warranty cost reduction, and development of new revenue streams around electric vehicle servicing.
Key Responsibilities
* Develop and execute the national automotive aftersales strategy across service, parts, warranty, technical, and customer support operations.
* Establish clear workshop output, productivity, utilization, revenue, profitability, and customer satisfaction objectives.
* Direct annual budgeting and monitor actual performance against approved financial plans.
* Analyze aftersales revenue, operating costs, margins, resource allocation, and business performance to determine corrective actions.
* Maintain strong P&L oversight across service and parts operations.
* Ensure workshop and warehouse operating systems comply with dealership standards and company policies.
* Maintain service and parts procedures in line with applicable ESMA requirements and operational standards.
* Lead overall aftersales operations serving retail customers, fleet accounts, and insurance companies.
* Build profitable service propositions for fleet customers, including annual mechanical repair and maintenance contracts.
* Develop customer acquisition and retention programs in coordination with Marketing.
* Evaluate campaign performance and adjust service and parts promotions according to customer response and competitive activity.
* Work with CRM and Customer Care teams to monitor feedback, investigate recurring concerns, and improve customer satisfaction.
* Track customer retention, service visits, CSI indicators, and other aftersales performance measures.
* Conduct workshop visits to verify operational systems, repair quality, customer handling, and turnaround performance.
* Maintain consistent service standards across workshop locations and customer segments.
* Lead workshop repair operations with emphasis on productivity, technical quality, efficient job flow, and timely vehicle delivery.
* Direct parts warehouse performance covering inventory availability, stock control, supply efficiency, and workshop support.
* Maintain effective warranty administration and claims management processes.
* Monitor warranty trends and identify recurring technical or product-related concerns.
* Ensure service personnel receive appropriate technical training and current manufacturer information.
* Build leadership capability across workshop, technical, parts, warranty, and customer-facing teams.
* Participate in manufacturer training programs, conferences, franchise meetings, and relevant industry activities.
* Translate manufacturer and market developments into actionable plans for internal teams.
* Collaborate across Finance, Marketing, CRM, Parts, Technical, Warranty, Operations, and other business functions.
* Analyze operational and customer data to identify opportunities for productivity, retention, profitability, and service improvement.
* Introduce new aftersales revenue streams associated with electric vehicle maintenance and technical services.
* Develop operational readiness for evolving EV service requirements, including technical capability, equipment, processes, and workforce skills.
* Identify inefficient processes and implement improvements that increase workshop capacity and operating effectiveness.
* Collaborate with vehicle manufacturers on product development and field-quality concerns.
* Provide manufacturer feedback on recurring repairs and warranty issues to improve product reliability and reduce future warranty exposure.
* Prepare management reports covering financial results, workshop performance, parts operations, warranty activity, customer satisfaction, and strategic initiatives.
* Ensure aftersales resources are deployed effectively and aligned with business priorities.
* Create a performance-driven culture based on accountability, customer value, technical quality, and measurable results.
Ideal Profile
Bachelor\'s Degree in Engineering with specialization in Automobile Engineering or a closely related discipline is required.
A Master\'s Degree in Business Administration - MBA is preferred for the strategic and commercial scope of the position.
The preferred candidate brings at least 15 years of automotive dealership experience covering service, technical, warranty, and parts operations, together with a minimum of 10 years in senior managerial positions.
Extensive experience leading multi-function automotive aftersales operations is essential. Candidates should understand workshop productivity, service processes, parts warehousing, warranty administration, technical support, fleet operations, customer retention, and dealership financial management.
Strong knowledge of business planning, budgeting, P&L management, resource allocation, performance targets, and operational controls is required.
The successful candidate should demonstrate the ability to lead large teams, make commercially sound decisions, solve complex operational problems, and convert strategic objectives into measurable results.
Experience managing relationships with automotive manufacturers, fleet customers, insurance companies, franchise partners, and other strategic stakeholders will be valuable.
Knowledge of electric vehicle aftersales requirements and the ability to develop commercially viable EV service capabilities will provide a significant advantage.
Skills Set
Automotive aftersales management
National aftersales strategy
Automotive service operations
Workshop management
Parts operations
Parts warehouse management
Warranty administration
Warranty claims management
Technical operations
Dealership operations
P&L management
Budget management
Revenue management
Profitability management
Cost control
Workshop productivity
Workshop utilization
Resource allocation
Performance management
Fleet service operations
Fleet maintenance contracts
Insurance customer management
Customer retention
Customer satisfaction
CSI management
CRM coordination
Service campaigns
Parts campaigns
ESMA compliance
Operational standards
Manufacturer relations
Franchise operations
Technical training
Aftersales reporting
Data analysis
Process improvement
Service quality
Parts inventory
Warranty cost reduction
Electric vehicle services
EV aftersales
New revenue development
Cross-functional leadership
Team leadership
Strategic planning
Decision making
Automotive business management
Why Join Us
Al Ghurair Mobility offers senior automotive leaders the scope to influence aftersales performance at strategic, commercial, and operational levels. The position brings together service, parts, warranty, technical capability, customer retention, fleet business, and financial management, creating direct responsibility for both customer experience and long-term profitability.
The transition toward hybrid, CNG, electric, connected, and increasingly sophisticated vehicles also creates significant opportunities to establish new aftersales capabilities and revenue streams. For an experienced Automotive leader, this role provides the platform to shape service operations around the changing requirements of mobility in the UAE.
About the Company
Al Ghurair is one of the Middle East\'s established diversified family business groups, with a UAE heritage extending back to 1960 and operations across mobility, food, resources, properties, construction, energy, and ventures. Al Ghurair Mobility draws on more than 60 years of automotive experience and is advancing cleaner, smarter, and more connected transportation solutions across the UAE while serving both consumer and business mobility requirements.
The position requires an experienced automotive leader who can convert commercial objectives into measurable workshop and parts performance while protecting service quality. Particular attention will be given to P&L control, resource utilization, customer retention, fleet contracts, technical training, manufacturer relationships, warranty cost reduction, and development of new revenue streams around electric vehicle servicing.
Key Responsibilities
* Develop and execute the national automotive aftersales strategy across service, parts, warranty, technical, and customer support operations.
* Establish clear workshop output, productivity, utilization, revenue, profitability, and customer satisfaction objectives.
* Direct annual budgeting and monitor actual performance against approved financial plans.
* Analyze aftersales revenue, operating costs, margins, resource allocation, and business performance to determine corrective actions.
* Maintain strong P&L oversight across service and parts operations.
* Ensure workshop and warehouse operating systems comply with dealership standards and company policies.
* Maintain service and parts procedures in line with applicable ESMA requirements and operational standards.
* Lead overall aftersales operations serving retail customers, fleet accounts, and insurance companies.
* Build profitable service propositions for fleet customers, including annual mechanical repair and maintenance contracts.
* Develop customer acquisition and retention programs in coordination with Marketing.
* Evaluate campaign performance and adjust service and parts promotions according to customer response and competitive activity.
* Work with CRM and Customer Care teams to monitor feedback, investigate recurring concerns, and improve customer satisfaction.
* Track customer retention, service visits, CSI indicators, and other aftersales performance measures.
* Conduct workshop visits to verify operational systems, repair quality, customer handling, and turnaround performance.
* Maintain consistent service standards across workshop locations and customer segments.
* Lead workshop repair operations with emphasis on productivity, technical quality, efficient job flow, and timely vehicle delivery.
* Direct parts warehouse performance covering inventory availability, stock control, supply efficiency, and workshop support.
* Maintain effective warranty administration and claims management processes.
* Monitor warranty trends and identify recurring technical or product-related concerns.
* Ensure service personnel receive appropriate technical training and current manufacturer information.
* Build leadership capability across workshop, technical, parts, warranty, and customer-facing teams.
* Participate in manufacturer training programs, conferences, franchise meetings, and relevant industry activities.
* Translate manufacturer and market developments into actionable plans for internal teams.
* Collaborate across Finance, Marketing, CRM, Parts, Technical, Warranty, Operations, and other business functions.
* Analyze operational and customer data to identify opportunities for productivity, retention, profitability, and service improvement.
* Introduce new aftersales revenue streams associated with electric vehicle maintenance and technical services.
* Develop operational readiness for evolving EV service requirements, including technical capability, equipment, processes, and workforce skills.
* Identify inefficient processes and implement improvements that increase workshop capacity and operating effectiveness.
* Collaborate with vehicle manufacturers on product development and field-quality concerns.
* Provide manufacturer feedback on recurring repairs and warranty issues to improve product reliability and reduce future warranty exposure.
* Prepare management reports covering financial results, workshop performance, parts operations, warranty activity, customer satisfaction, and strategic initiatives.
* Ensure aftersales resources are deployed effectively and aligned with business priorities.
* Create a performance-driven culture based on accountability, customer value, technical quality, and measurable results.
Ideal Profile
Bachelor\'s Degree in Engineering with specialization in Automobile Engineering or a closely related discipline is required.
A Master\'s Degree in Business Administration - MBA is preferred for the strategic and commercial scope of the position.
The preferred candidate brings at least 15 years of automotive dealership experience covering service, technical, warranty, and parts operations, together with a minimum of 10 years in senior managerial positions.
Extensive experience leading multi-function automotive aftersales operations is essential. Candidates should understand workshop productivity, service processes, parts warehousing, warranty administration, technical support, fleet operations, customer retention, and dealership financial management.
Strong knowledge of business planning, budgeting, P&L management, resource allocation, performance targets, and operational controls is required.
The successful candidate should demonstrate the ability to lead large teams, make commercially sound decisions, solve complex operational problems, and convert strategic objectives into measurable results.
Experience managing relationships with automotive manufacturers, fleet customers, insurance companies, franchise partners, and other strategic stakeholders will be valuable.
Knowledge of electric vehicle aftersales requirements and the ability to develop commercially viable EV service capabilities will provide a significant advantage.
Skills Set
Automotive aftersales management
National aftersales strategy
Automotive service operations
Workshop management
Parts operations
Parts warehouse management
Warranty administration
Warranty claims management
Technical operations
Dealership operations
P&L management
Budget management
Revenue management
Profitability management
Cost control
Workshop productivity
Workshop utilization
Resource allocation
Performance management
Fleet service operations
Fleet maintenance contracts
Insurance customer management
Customer retention
Customer satisfaction
CSI management
CRM coordination
Service campaigns
Parts campaigns
ESMA compliance
Operational standards
Manufacturer relations
Franchise operations
Technical training
Aftersales reporting
Data analysis
Process improvement
Service quality
Parts inventory
Warranty cost reduction
Electric vehicle services
EV aftersales
New revenue development
Cross-functional leadership
Team leadership
Strategic planning
Decision making
Automotive business management
Why Join Us
Al Ghurair Mobility offers senior automotive leaders the scope to influence aftersales performance at strategic, commercial, and operational levels. The position brings together service, parts, warranty, technical capability, customer retention, fleet business, and financial management, creating direct responsibility for both customer experience and long-term profitability.
The transition toward hybrid, CNG, electric, connected, and increasingly sophisticated vehicles also creates significant opportunities to establish new aftersales capabilities and revenue streams. For an experienced Automotive leader, this role provides the platform to shape service operations around the changing requirements of mobility in the UAE.
About the Company
Al Ghurair is one of the Middle East\'s established diversified family business groups, with a UAE heritage extending back to 1960 and operations across mobility, food, resources, properties, construction, energy, and ventures. Al Ghurair Mobility draws on more than 60 years of automotive experience and is advancing cleaner, smarter, and more connected transportation solutions across the UAE while serving both consumer and business mobility requirements.
