Aftersales Retention Executive - Automotive
Posted date [2026-06-03]
(ID: 45982)
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Job Description and Requirements
Aftersales Retention Executive - AutomotiveJob Snapshot
Role: Aftersales Retention Executive - Automotive
Location: Dubai, United Arab Emirates
Industry: Automotive
Function: Marketing Management
Experience: Minimum 5 years in automotive dealership operations, service management, marketing, or business development
Job Type: Full-time
Position Overview
Aftersales Retention Executive - Automotive in Dubai, United Arab Emirates is an Automotive role focused on customer loyalty, aftersales retention products, market research, retention marketing, and brand performance improvement across dealership operations. This opportunity is suitable for a commercially aware automotive professional who can analyze customer behavior, build retention strategies, coordinate with marketing teams, and support stronger customer engagement across multiple automotive brands.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Automotive
Function: Marketing Management
Salary: 15000-22000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Aftersales Retention Executive - Automotive will help improve customer loyalty and repeat service engagement by developing, monitoring, and enhancing aftersales retention products. The role connects data analytics, customer insight, dealership operations, marketing coordination, and stakeholder presentations to support measurable improvements in retention performance. By identifying market gaps, tracking product results, and preparing practical implementation road maps, the position contributes directly to stronger aftersales revenue, improved customer experience, and consistent brand standards in Dubai’s automotive sector.
Key Responsibilities
* Publish, maintain, and improve dashboards that track retention product performance by automotive brand, branch, customer segment, and campaign activity.
* Conduct market intelligence activities to understand competitor pricing, retention offers, customer behavior, service preferences, and emerging aftersales trends.
* Work closely with marketing teams to develop retention campaigns, prepare marketing briefs, and support customer loyalty initiatives across multiple automotive brands.
* Visit branches and aftersales sites to identify retention improvement opportunities, operational gaps, and customer journey challenges.
* Prepare detailed reports with recommendations, action points, performance insights, and practical improvement plans for business stakeholders.
* Produce feasibility studies for new retention products using quality data sheets, KPI analysis, financial assumptions, and market findings.
* Present product proposals, improvement plans, and retention road maps to internal stakeholders with clear business reasoning and confident communication.
* Design and document implementation processes, including operational workflows, staff training needs, change management steps, and performance measurement methods.
* Support the Retention Manager in managing common retention products and ensuring consistent execution across brands and branches.
* Coordinate with service, marketing, finance, branch, and brand teams to align retention initiatives with business targets and customer experience goals.
* Monitor retention product performance and recommend changes based on data trends, service activity, customer feedback, and branch-level results.
* Help improve customer loyalty by ensuring retention programs are practical, measurable, commercially viable, and aligned with automotive dealership standards.
Ideal Profile
* Bachelor’s degree in Marketing, Business Management, Business Administration, or an equivalent discipline.
* Minimum 5 years of experience in automotive dealership operations, service management, marketing, business development, or customer retention.
* Strong understanding of aftersales operations, dealership service workflows, customer retention products, and automotive brand standards.
* Experience preparing market research, feasibility studies, marketing briefs, KPI dashboards, and business performance reports.
* Strong analytical ability with confidence in interpreting customer data, competitor insights, pricing trends, and retention product performance.
* Excellent presentation skills with the ability to explain proposals, road maps, and recommendations to senior stakeholders.
* Good planning and project coordination skills for managing retention initiatives from concept to implementation.
* Ability to work across multiple departments including marketing, service, operations, finance, branches, and brand management.
* Commercial mindset with a strong focus on customer loyalty, aftersales revenue growth, process improvement, and measurable outcomes.
* Professional communication style with strong ownership, follow-through, and attention to operational detail.
Skills Set
* Aftersales retention
* Automotive dealership operations
* Customer loyalty
* Retention product development
* Market intelligence
* Competitor analysis
* Pricing analysis
* Customer insights
* Retention marketing
* Marketing briefs
* Business development
* KPI dashboards
* Feasibility studies
* Stakeholder presentations
* Product performance tracking
* Branch performance analysis
* Site visit reporting
* Process documentation
* Change management
* Training coordination
* Road map development
* Automotive service operations
* Data analytics
* Market research
* Project planning
* Customer experience improvement
* Cross-functional coordination
Why Join Us
This role gives an automotive marketing and retention professional the chance to influence customer loyalty across a well-established aftersales network in Dubai. The position offers exposure to leading automotive brands, data-led business decisions, branch-level operational improvement, marketing strategy, and customer experience transformation. It is a strong opportunity for a candidate who wants to build expertise in automotive retention while contributing to measurable commercial growth and long-term customer engagement.
About the Company
Al-Futtaim is a diversified UAE-based group with a long history across automotive, financial services, real estate, retail, and healthcare. Through Al-Futtaim Automotive, the company represents major global mobility brands and delivers distribution, manufacturing, leasing, aftersales, and customer-focused automotive solutions across the Middle East, Asia, and Africa.
