Automotive Workshop Supervisor - Service Operations
Posted date [2026-08-19]
(ID: 49830)
Job Description and Requirements
Automotive Workshop Supervisor - Service OperationsJob Snapshot
Role: Automotive Workshop Supervisor - Service Operations
Location: Dubai, United Arab Emirates
Industry: Automotive
Function: Equipment Maintenance / Repair
Experience: 3-7 years
Job Type: Full-time
Position Overview
Al Ghurair Mobility is hiring an Automotive Workshop Supervisor - Service Operations in Dubai, United Arab Emirates for its Automotive aftersales business. The position coordinates workshop loading, repair quality, technician productivity, customer approvals, work-in-progress control, and vehicle delivery to achieve service revenue and turnaround targets.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Automotive
Function: Equipment Maintenance / Repair
Salary: 8000-14000
Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Workshop Supervisor connects Service Advisors, technicians, parts personnel, and customers throughout the repair process. Effective supervision ensures that vehicles move through the workshop without unnecessary delay,
repairs are completed correctly, and additional work is explained and approved before execution.
Key Responsibilities
* Receive service and repair job orders from Service Advisors and review the requested work.
* Assign vehicles to technicians according to workload, technical capability, and promised delivery time.
* Balance workshop loading to maximize available bays, labour hours, and productive capacity.
* Inspect repair requirements and provide technical justification for additional work.
* Prepare accurate labour and parts cost estimates for recommended repairs.
* Coordinate with Service Advisors to obtain customer approval before starting additional work.
* Raise material requisitions for authorized parts and follow up on availability and delivery.
* Keep Service Advisors informed of parts delays, repair progress, and revised completion times.
* Monitor open service orders and work in progress to prevent avoidable delays.
* Ensure completed work is documented and submitted promptly for billing.
* Control vehicle turnaround time and support achievement of promised delivery commitments.
* Track productive efficiency, workshop utilization, revenue, and monthly service targets.
* Improve first-time repair quality and reduce repeat visits or unresolved technical concerns.
* Review customer complaints and lead practical action to restore confidence in the service experience.
* Identify suitable value-added services, tyres, accessories, and maintenance requirements.
* Coach technicians on performance gaps, repair methods, and productivity improvement.
* Develop technician cross-functionality by identifying and addressing skill requirements.
* Communicate daily and weekly performance results to direct reports.
* Ensure workshop procedures, safety requirements, and operating standards are followed.
* Maintain an organized, accountable, and results-focused workshop environment.
Ideal Profile
Candidates should hold a diploma or degree in Automobile Engineering or Mechanical Engineering. Three to seven years of experience as a workshop supervisor within the Automotive industry is required, preferably in an authorized dealership environment.
The role suits a highly organized and commercially aware supervisor who can make timely decisions, coordinate several repair jobs, and maintain control of technical quality and customer commitments. Strong coaching ability and a consistent focus on measurable results are essential.
Skills Set
* Automotive workshop supervision
* Workshop loading and bay allocation
* Vehicle diagnosis coordination
* Repair cost estimation
* Service-order management
* Work-in-progress monitoring
* Technician productivity control
* First-time repair quality
* Vehicle turnaround management
* Parts requisition and follow-up
* Customer approval coordination
* Workshop revenue management
* Value-added service sales
* Tyre and accessory recommendations
* Technician coaching
* KPI monitoring
* Dealership operating procedures
* Customer complaint resolution
* Workshop safety compliance
* Repair-quality inspection
Why Join Us
This position offers direct responsibility for workshop performance within an established dealership operation. It provides the opportunity to lead skilled technicians, improve service profitability, strengthen customer retention, and develop toward broader automotive aftersales management roles.
About the Company
Al Ghurair Mobility is part of Al Ghurair Investment and builds on decades of automotive experience in the United Arab Emirates. Its growing mobility portfolio serves retail and commercial customers through vehicle sales, technical support, maintenance, and customer-focused aftersales services.
Key Responsibilities
* Receive service and repair job orders from Service Advisors and review the requested work.
* Assign vehicles to technicians according to workload, technical capability, and promised delivery time.
* Balance workshop loading to maximize available bays, labour hours, and productive capacity.
* Inspect repair requirements and provide technical justification for additional work.
* Prepare accurate labour and parts cost estimates for recommended repairs.
* Coordinate with Service Advisors to obtain customer approval before starting additional work.
* Raise material requisitions for authorized parts and follow up on availability and delivery.
* Keep Service Advisors informed of parts delays, repair progress, and revised completion times.
* Monitor open service orders and work in progress to prevent avoidable delays.
* Ensure completed work is documented and submitted promptly for billing.
* Control vehicle turnaround time and support achievement of promised delivery commitments.
* Track productive efficiency, workshop utilization, revenue, and monthly service targets.
* Improve first-time repair quality and reduce repeat visits or unresolved technical concerns.
* Review customer complaints and lead practical action to restore confidence in the service experience.
* Identify suitable value-added services, tyres, accessories, and maintenance requirements.
* Coach technicians on performance gaps, repair methods, and productivity improvement.
* Develop technician cross-functionality by identifying and addressing skill requirements.
* Communicate daily and weekly performance results to direct reports.
* Ensure workshop procedures, safety requirements, and operating standards are followed.
* Maintain an organized, accountable, and results-focused workshop environment.
Ideal Profile
Candidates should hold a diploma or degree in Automobile Engineering or Mechanical Engineering. Three to seven years of experience as a workshop supervisor within the Automotive industry is required, preferably in an authorized dealership environment.
The role suits a highly organized and commercially aware supervisor who can make timely decisions, coordinate several repair jobs, and maintain control of technical quality and customer commitments. Strong coaching ability and a consistent focus on measurable results are essential.
Skills Set
* Automotive workshop supervision
* Workshop loading and bay allocation
* Vehicle diagnosis coordination
* Repair cost estimation
* Service-order management
* Work-in-progress monitoring
* Technician productivity control
* First-time repair quality
* Vehicle turnaround management
* Parts requisition and follow-up
* Customer approval coordination
* Workshop revenue management
* Value-added service sales
* Tyre and accessory recommendations
* Technician coaching
* KPI monitoring
* Dealership operating procedures
* Customer complaint resolution
* Workshop safety compliance
* Repair-quality inspection
Why Join Us
This position offers direct responsibility for workshop performance within an established dealership operation. It provides the opportunity to lead skilled technicians, improve service profitability, strengthen customer retention, and develop toward broader automotive aftersales management roles.
About the Company
Al Ghurair Mobility is part of Al Ghurair Investment and builds on decades of automotive experience in the United Arab Emirates. Its growing mobility portfolio serves retail and commercial customers through vehicle sales, technical support, maintenance, and customer-focused aftersales services.
