Customer Reception Host - Toyota Aftersales
Posted date [2026-10-03]
(ID: 52862)
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Job Description and Requirements
Customer Reception Host - Toyota AftersalesJob Snapshot
Role: Customer Reception Host - Toyota Aftersales
Location: Dubai, United Arab Emirates
Industry: Automotive
Function: Customer Support-Client Care
Experience: 2-3 years of customer service experience
Job Type: Full Time
Position Overview
Al-Futtaim Motors is seeking a Customer Reception Host - Toyota Aftersales in Dubai, United Arab Emirates to manage frontline customer interactions within the Toyota Retail Aftersales operation. As the first point of contact for visitors, the role is responsible for welcoming customers, identifying their service requirements, coordinating appointments, and directing them to the appropriate Service Advisor or department. The position supports an efficient reception process while maintaining high standards of customer satisfaction, communication, and safety.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Automotive
Function: Customer Support-Client Care
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work Arrangement: On-site
Overview of the Role
The Customer
Reception Host manages the initial and final stages of the customer journey within Toyota Retail Aftersales. The position requires professional communication, effective customer flow management, and close coordination with Service Advisors, the Reception Manager, and the Customer Engagement Contact Centre.
The role also supports complaint escalation, appointment management, telephone enquiries, and reception coverage when Service Advisors are unavailable. Maintaining an organized, welcoming, and safe environment is an important part of the daily responsibility.
What You Will Do
- Welcome customers in a warm and professional manner and create a positive first impression.
- Identify the purpose of each customer visit and direct the customer to the appropriate department.
- Ensure customers with scheduled appointments are connected smoothly with the correct Service Advisor.
- Maintain an organized customer flow through the reception area.
- Provide departing customers with a courteous and appreciative send-off.
- Identify customer concerns and escalate complaints promptly to the Reception Manager for appropriate resolution.
- Answer incoming telephone calls and respond professionally to customer enquiries.
- Coordinate appointment scheduling with the Customer Engagement Contact Centre.
- Assist with reception responsibilities when Service Advisors are unavailable.
- Communicate customer requirements clearly to relevant colleagues and departments.
- Support a smooth customer journey throughout the aftersales visit.
- Report health and safety concerns that could affect customers or employees.
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service capability.
- Ability to communicate effectively with customers from different backgrounds.
- Strong organizational skills for managing customer flow and appointments.
- Ability to handle customer complaints professionally and escalate them appropriately.
- Experience using scheduling and customer service software for appointments and customer interactions.
- Strong planning and coordination skills.
- Ability to maintain service standards in a busy customer-facing environment.
What Qualifies You for the Role
- High School Diploma or equivalent.
- 2-3 years of customer service experience.
- Experience managing customer interactions in a service-focused environment.
- Strong planning and organizational capability.
- Ability to provide consistently high standards of customer service.
- Confidence handling appointments, enquiries, complaints, and customer coordination.
About the Team
The Customer Reception Host works within Toyota Retail Aftersales and coordinates closely with Service Advisors, the Reception Manager, the Customer Engagement Contact Centre, and other operational teams. The position contributes directly to customer satisfaction by helping ensure each visitor is welcomed, supported, and directed efficiently throughout the aftersales experience.
The role also supports complaint escalation, appointment management, telephone enquiries, and reception coverage when Service Advisors are unavailable. Maintaining an organized, welcoming, and safe environment is an important part of the daily responsibility.
What You Will Do
- Welcome customers in a warm and professional manner and create a positive first impression.
- Identify the purpose of each customer visit and direct the customer to the appropriate department.
- Ensure customers with scheduled appointments are connected smoothly with the correct Service Advisor.
- Maintain an organized customer flow through the reception area.
- Provide departing customers with a courteous and appreciative send-off.
- Identify customer concerns and escalate complaints promptly to the Reception Manager for appropriate resolution.
- Answer incoming telephone calls and respond professionally to customer enquiries.
- Coordinate appointment scheduling with the Customer Engagement Contact Centre.
- Assist with reception responsibilities when Service Advisors are unavailable.
- Communicate customer requirements clearly to relevant colleagues and departments.
- Support a smooth customer journey throughout the aftersales visit.
- Report health and safety concerns that could affect customers or employees.
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service capability.
- Ability to communicate effectively with customers from different backgrounds.
- Strong organizational skills for managing customer flow and appointments.
- Ability to handle customer complaints professionally and escalate them appropriately.
- Experience using scheduling and customer service software for appointments and customer interactions.
- Strong planning and coordination skills.
- Ability to maintain service standards in a busy customer-facing environment.
What Qualifies You for the Role
- High School Diploma or equivalent.
- 2-3 years of customer service experience.
- Experience managing customer interactions in a service-focused environment.
- Strong planning and organizational capability.
- Ability to provide consistently high standards of customer service.
- Confidence handling appointments, enquiries, complaints, and customer coordination.
About the Team
The Customer Reception Host works within Toyota Retail Aftersales and coordinates closely with Service Advisors, the Reception Manager, the Customer Engagement Contact Centre, and other operational teams. The position contributes directly to customer satisfaction by helping ensure each visitor is welcomed, supported, and directed efficiently throughout the aftersales experience.
