Customer Service Representative - Vehicles
Posted date [2026-05-20]
(ID: 45453)
 |
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Job Description and Requirements
Customer Service Representative - VehiclesJob Snapshot
Role: Customer Service Representative - Vehicles
Location: Doha, Qatar
Industry: Automotive
Function: Customer Servic
Experience: Customer service or support experience
Job Type: Full-time
Position Overview
Customer Service Representative - Vehicles in Doha, Qatar is a full-time opportunity in the Automotive industry for a proactive customer service professional with experience in showroom support, order coordination, invoicing, delivery scheduling, and administrative operations. The role supports commercial vehicle customers by handling inquiries, coordinating across sales, aftersales, warehouse, and logistics teams, and ensuring a smooth customer journey from first contact to final delivery.
This position is suitable for a detail-oriented candidate who can manage customer communication, maintain accurate records, support billing processes, and work confidently in a fast-moving automotive commercial vehicles environment.
Job Details
Country: Qatar
City: Doha
Industry: Automotive
Function: Customer Servic
Salary: 5000-8000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Customer Service Representative - Vehicles will support daily showroom and operational activities for commercial vehicle customers. The role helps improve customer satisfaction, order accuracy, delivery coordination, billing follow-up, and communication between internal departments. By acting as a central support point, the position contributes to smoother sales operations, better aftersales coordination, and more reliable customer service delivery.
Key Responsibilities
* Act as the first point of contact for customer inquiries, complaints, service requests, and showroom support needs.
* Welcome and assist walk-in customers, understand their requirements, and guide them to the appropriate team or process.
* Coordinate with sales, aftersales, warehouse, and logistics teams to process orders, deliveries, and customer requests accurately.
* Prepare delivery schedules and ensure vehicles, documentation, approvals, and related requirements are ready on time.
* Maintain accurate customer, vendor, stock, transaction, and delivery records for smooth operational tracking.
* Prepare invoices, support payment processing, and follow up on receivables when required.
* Support stock reporting, order updates, delivery status communication, and customer follow-up activities.
* Help maintain service standards across all customer interactions, showroom processes, and operational touchpoints.
* Ensure documentation is complete, accurate, and aligned with internal business procedures.
* Support safety compliance, process discipline, and operational accuracy during daily customer service activities.
* Build strong working relationships with customers and internal teams to resolve issues quickly and professionally.
Ideal Profile
The ideal candidate should be customer-focused, organized, and confident in handling showroom coordination, customer inquiries, billing support, and cross-department follow-up. The role requires accuracy, patience, communication skills, and the ability to work with multiple teams in a commercial vehicle business.
* Bachelor’s degree is required.
* Proven experience in customer service, showroom support, administration, or a related support role.
* Experience in invoicing, delivery coordination, stock reporting, or operational administration is an advantage.
* Proficiency in MS Office is required.
* Familiarity with SAP or similar business systems is preferred.
* Strong customer service, communication, and interpersonal skills.
* Ability to multitask and coordinate effectively with sales, aftersales, warehouse, and logistics teams.
* Good organizational skills with strong attention to detail.
* Problem-solving mindset with the ability to work well under pressure.
* Practical understanding of inventory coordination, billing processes, and customer support workflows.
Skills Set
* Customer service
* Commercial vehicle support
* Showroom operations
* Customer inquiry handling
* Complaint coordination
* Order processing
* Delivery scheduling
* Invoice preparation
* Payment follow-up
* Receivables support
* Stock reporting
* Vendor record management
* MS Office
* SAP
* Logistics coordination
* After-sales coordination
* Administrative documentation
Why Join Us
This role offers a strong opportunity to build experience in Qatar’s commercial vehicles and automotive operations sector. The position provides exposure to showroom service, customer support, delivery coordination, invoicing, stock reporting, and cross-functional teamwork with sales, aftersales, warehouse, and logistics departments. It is a practical career path for candidates who want to grow in automotive customer operations and commercial vehicle support.
About the Company
Al-Futtaim Automotive is a major division of Al-Futtaim Group and operates across automotive distribution, leasing, aftersales, manufacturing, and mobility solutions in key regional markets. Through FAMCO and its commercial vehicle operations, the business supports customers with reliable automotive solutions, service quality, operational coordination, and long-term support across the Middle East.
