Guest Relation Officer - Showroom Support
Posted date [2026-05-25]
(ID: 45633)
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Job Description and Requirements
Guest Relation Officer - Showroom SupportJob Snapshot
Role: Guest Relation Officer - Showroom Support
Location: Dubai, United Arab Emirates
Industry: Automotive
Function: Customer Servic
Experience: 0-2 years
Job Type: Part-time
Position Overview
Guest Relation Officer - Showroom Support in Dubai, United Arab Emirates is an Automotive hiring opportunity for an Emirati customer service professional who can welcome showroom visitors, identify customer needs, guide guests to the right sales executive, and support a smooth front-of-house experience at a Toyota showroom. This part-time role is ideal for candidates who want to gain practical automotive showroom experience while representing a leading customer-focused mobility brand.
The position is focused on delivering a warm first impression, supporting customer flow, managing appointments, and ensuring every visitor receives professional attention from arrival to departure.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Automotive
Function: Customer Servic
Salary: 2500-4000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Emirati
Job Type: Part-time
Role Context
The Guest Relation Officer - Showroom Support role is the first point of contact for customers visiting the Toyota showroom on Sheikh Zayed Road. The role helps create a welcoming branch experience by greeting customers, understanding the purpose of their visit, and directing them to the correct sales executive or team member.
This position supports better customer satisfaction by making showroom visits more organized, personal, and efficient. It also helps the sales team manage appointments, walk-in customers, and customer handovers in a professional and timely manner.
Key Responsibilities
* Welcome customers entering the Toyota showroom with a friendly, professional, and confident approach.
* Deliver a warm first impression that reflects the brand’s customer service standards.
* Identify customer needs and understand the reason for each showroom visit.
* Direct customers with appointments to the correct sales executive or relevant team member.
* Support walk-in customers by guiding them to the appropriate showroom contact.
* Help ensure a smooth transition from customer arrival to sales executive introduction.
* Provide courteous support to customers while they wait for assistance.
* Maintain a professional and positive presence at the showroom entrance or reception area.
* Coordinate with sales staff to manage customer flow during busy periods.
* Give customers a warm and respectful send-off when they leave the branch.
* Support a customer-focused showroom environment that makes visitors feel acknowledged and valued.
* Use basic MS Office tools where required for simple coordination, tracking, or customer support tasks.
* Follow branch procedures, customer service guidelines, and showroom standards.
* Work afternoon shifts from 4:00 PM to 8:00 PM as part of the part-time schedule.
Ideal Profile
The ideal candidate is an Emirati national with a Family Book and a strong interest in customer service, automotive retail, or showroom operations. A high school diploma or higher qualification is required.
Fluency in English and strong communication skills are important for engaging with customers, sales executives, and branch colleagues. Previous customer service experience will be an added advantage, but the role is also suitable for motivated candidates who are eager to learn in a professional automotive environment.
The candidate should be presentable, punctual, friendly, confident, and willing to work part-time afternoon shifts at Toyota Sheikh Zayed Road.
Skills Set
* Customer service
* Showroom reception
* Guest relations
* Automotive showroom support
* Customer greeting
* Appointment coordination
* Customer needs identification
* Sales executive handover
* Front-of-house support
* English communication
* MS Office basics
* Excel advantage
* Customer relationship skills
* Professional presentation
* Team coordination
* Branch support
* Customer flow management
* Polite communication
* Positive attitude
* Time discipline
Why Join Us
This part-time opportunity offers Emirati candidates practical exposure to the Automotive sector in Dubai, United Arab Emirates, with hands-on experience in a professional Toyota showroom environment. The role provides a strong starting point for candidates who want to build confidence in customer service, showroom coordination, sales support, and automotive customer experience.
It is a valuable opportunity to work with one of the UAE’s leading automotive groups, gain real workplace experience, and support a customer journey that begins with a strong first impression.
About the Company
Al-Futtaim is a diversified regional business headquartered in Dubai, United Arab Emirates, with operations across automotive, retail, financial services, real estate, and healthcare. Al-Futtaim Automotive represents leading mobility brands and supports customers through vehicle sales, leasing, aftersales, parts, accessories, and customer-focused automotive services across the region.
