Head of Aftersales - Trucks and Equipment
Posted date [2026-10-03]
(ID: 52852)
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Job Description and Requirements
Head of Aftersales - Trucks and EquipmentJob Snapshot
Role: Head of Aftersales - Trucks and Equipment
Location: Dubai, United Arab Emirates
Industry: Automotive
Function: Management
Experience: 7-10 years of aftersales operations experience
Job Type: Full Time
Position Overview
Al-Futtaim is seeking a Head of Aftersales - Trucks and Equipment in Dubai, United Arab Emirates to lead the Service, Parts, and Uptime functions across FAMCO\'s Trucks and Construction Equipment divisions. Reporting to the General Manager - Aftersales, this senior leadership role is responsible for operational performance, profitability, customer satisfaction, service and parts growth, and alignment with company and OEM standards. The position requires an experienced aftersales leader who can manage diverse teams, strengthen commercial performance, and maintain high standards across dealership operations.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Automotive
Function: Management
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work
Arrangement: On-site
Overview of the Role
The Head of Aftersales will provide strategic and operational leadership across Construction Equipment, Trucks, and Dealer Aftersales activities. The position combines commercial responsibility with service operations, parts performance, warranty management, OEM relationships, customer retention, and team development.
A key focus will be improving aftersales performance while maintaining customer service and technical standards. The role also carries responsibility for P&L performance and initiatives designed to increase service and parts revenue through stronger customer retention and market penetration.
What You Will Do
- Develop and implement aftersales strategies aligned with overall business objectives.
- Lead operations across Construction Equipment, Trucks, and Dealer Aftersales functions.
- Monitor aftersales P&L performance and identify opportunities to improve profitability and operational efficiency.
- Drive service and parts revenue growth through customer retention and market penetration initiatives.
- Oversee compliance with OEM warranty procedures and required service quality standards.
- Work closely with OEM partners and suppliers to maintain current service offerings and technical standards.
- Strengthen customer satisfaction and loyalty through effective feedback and service recovery processes.
- Lead, mentor, and develop a team of more than six direct reports as well as the broader aftersales workforce.
- Promote accountability, workplace safety, continuous improvement, and high performance across the function.
Leadership and Commercial Focus
The role requires strong leadership across multiple aftersales business segments, supported by the ability to translate strategic priorities into operational results. The Head of Aftersales will balance customer requirements, service quality, parts growth, dealership performance, and financial objectives while maintaining productive relationships with OEMs and suppliers.
The position also requires a strong understanding of warranty management, dealership operations, customer service KPIs, and the commercial factors that influence aftersales profitability.
Required Skills
- Strong leadership experience managing large aftersales teams across diverse business segments.
- Proven ability to improve operational efficiency and profitability within aftersales operations.
- Strategic planning and execution capability, particularly across service and parts growth.
- Strong relationship management skills for working with OEM partners and suppliers.
- Sound analytical, communication, and organizational skills.
- In-depth understanding of warranty management and dealership operations.
- Knowledge of customer service and aftersales performance KPIs.
- Ability to lead teams with integrity, accountability, and a clear customer focus.
What Equips You for the Role
- Bachelor\'s degree in Automotive Engineering, Business Administration, or a related field is preferred.
- 7-10 years of experience in aftersales operations.
- At least 3 years of experience in a senior leadership position.
- In-depth knowledge of Trucks and Construction Equipment systems and dealership networks.
- Proficiency with dealership management systems such as SAP.
- Strong analytical thinking, planning, organization, communication, and team leadership capabilities.
- Customer-oriented approach with the ability to communicate assertively and effectively.
About the Team
The Head of Aftersales will join FAMCO\'s experienced aftersales leadership team and report directly to the General Manager - Aftersales. The role leads cross-functional managers across Trucks and Construction Equipment while working with sales, technical, and support teams to meet customer and commercial objectives.
About Al-Futtaim Automotive
Al-Futtaim Automotive operates across eight countries in the Middle East, Asia, and North Africa. Its capabilities span passenger vehicles, commercial vehicles, and industrial equipment, supported by integrated logistics, leasing, aftersales, and financial services.
The business has a portfolio of more than 25 brands and a workforce of more than 9,000 colleagues. Its operations focus on customer experience, innovation, digital transformation, and the evolving mobility requirements of individuals, businesses, and communities.
Overview of the Role
The Head of Aftersales will provide strategic and operational leadership across Construction Equipment, Trucks, and Dealer Aftersales activities. The position combines commercial responsibility with service operations, parts performance, warranty management, OEM relationships, customer retention, and team development.
A key focus will be improving aftersales performance while maintaining customer service and technical standards. The role also carries responsibility for P&L performance and initiatives designed to increase service and parts revenue through stronger customer retention and market penetration.
What You Will Do
- Develop and implement aftersales strategies aligned with overall business objectives.
- Lead operations across Construction Equipment, Trucks, and Dealer Aftersales functions.
- Monitor aftersales P&L performance and identify opportunities to improve profitability and operational efficiency.
- Drive service and parts revenue growth through customer retention and market penetration initiatives.
- Oversee compliance with OEM warranty procedures and required service quality standards.
- Work closely with OEM partners and suppliers to maintain current service offerings and technical standards.
- Strengthen customer satisfaction and loyalty through effective feedback and service recovery processes.
- Lead, mentor, and develop a team of more than six direct reports as well as the broader aftersales workforce.
- Promote accountability, workplace safety, continuous improvement, and high performance across the function.
Leadership and Commercial Focus
The role requires strong leadership across multiple aftersales business segments, supported by the ability to translate strategic priorities into operational results. The Head of Aftersales will balance customer requirements, service quality, parts growth, dealership performance, and financial objectives while maintaining productive relationships with OEMs and suppliers.
The position also requires a strong understanding of warranty management, dealership operations, customer service KPIs, and the commercial factors that influence aftersales profitability.
Required Skills
- Strong leadership experience managing large aftersales teams across diverse business segments.
- Proven ability to improve operational efficiency and profitability within aftersales operations.
- Strategic planning and execution capability, particularly across service and parts growth.
- Strong relationship management skills for working with OEM partners and suppliers.
- Sound analytical, communication, and organizational skills.
- In-depth understanding of warranty management and dealership operations.
- Knowledge of customer service and aftersales performance KPIs.
- Ability to lead teams with integrity, accountability, and a clear customer focus.
What Equips You for the Role
- Bachelor\'s degree in Automotive Engineering, Business Administration, or a related field is preferred.
- 7-10 years of experience in aftersales operations.
- At least 3 years of experience in a senior leadership position.
- In-depth knowledge of Trucks and Construction Equipment systems and dealership networks.
- Proficiency with dealership management systems such as SAP.
- Strong analytical thinking, planning, organization, communication, and team leadership capabilities.
- Customer-oriented approach with the ability to communicate assertively and effectively.
About the Team
The Head of Aftersales will join FAMCO\'s experienced aftersales leadership team and report directly to the General Manager - Aftersales. The role leads cross-functional managers across Trucks and Construction Equipment while working with sales, technical, and support teams to meet customer and commercial objectives.
About Al-Futtaim Automotive
Al-Futtaim Automotive operates across eight countries in the Middle East, Asia, and North Africa. Its capabilities span passenger vehicles, commercial vehicles, and industrial equipment, supported by integrated logistics, leasing, aftersales, and financial services.
The business has a portfolio of more than 25 brands and a workforce of more than 9,000 colleagues. Its operations focus on customer experience, innovation, digital transformation, and the evolving mobility requirements of individuals, businesses, and communities.
