Key Account Manager - Fleet Aftersales
Posted date [2026-08-03]
(ID: 48945)
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Job Description and Requirements
Key Account Manager - Fleet AftersalesJob Snapshot
* Role: Key Account Manager - Fleet Aftersales
* Location: Dubai, United Arab Emirates
* Industry: Automotive
* Function: Account Management-Non-Commissioned
* Experience: Minimum 5 years in automotive aftersales, fleet account management or a customer-facing automotive role
* Job Type: Full-time
Position Overview
Al-Futtaim Group is hiring a Key Account Manager - Fleet Aftersales in Dubai, United Arab Emirates, for a strategic account opportunity within the Automotive industry. The manager will oversee aftersales relationships for BYD fleet customers using electric, plug-in hybrid and range-extended electric vehicles.
The position supports government entities, taxi operators, limousine companies, rental businesses, leasing providers and corporate fleets across the UAE. Its priorities include improving vehicle availability, increasing service contract penetration and building lasting customer partnerships.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Automotive
Function: Account Management-Non-Commissioned
Salary: AED 15000-22000 per month
Estimated
salary range based on similar jobs in Dubai; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Job Requisition ID: 179827
Role Context
The Corporate Fleet team operates within Al-Futtaim Electric Vehicle Company and supports one of Al-Futtaim Automotive\'s largest passenger fleet portfolios. Fleet customers depend on responsive maintenance coordination to keep vehicles available for daily commercial operations.
The Key Account Manager will connect customers with service centres, bodyshop teams and technical specialists. Effective case management will reduce vehicle downtime, improve retention and create opportunities for tailored maintenance programmes and additional aftersales revenue.
Key Responsibilities
The manager will serve as the primary aftersales contact for assigned fleet customers and maintain clear ownership of service issues through resolution.
* Manage strategic fleet relationships across government and commercial sectors.
* Monitor service delivery and customer satisfaction across the UAE network.
* Help service centres resolve complex fleet maintenance concerns.
* Coordinate breakdowns, repairs, recalls and vehicle-off-road cases.
* Accelerate return-to-service for commercially operated vehicles.
* Liaise with bodyshop teams regarding accident repairs and progress updates.
* Promote service contracts, maintenance packages and aftersales solutions.
* Identify opportunities to improve account retention and revenue.
* Arrange EV, PHEV and REEV training for customer representatives and technicians.
* Maintain proactive communication with operational and procurement stakeholders.
* Analyse recurring service issues and recommend practical improvements.
* Support the B2B Aftersales Manager in developing customised maintenance solutions.
Ideal Profile
Candidates should hold a bachelor\'s degree, diploma or equivalent qualification in Business, Automotive or a related discipline. A minimum of five years of experience in automotive aftersales, fleet account management or another customer-facing automotive position is required.
Applicants should have worked with government entities, fleet operators, leasing companies, rental businesses, taxi operators or similar corporate accounts. Knowledge of vehicle maintenance processes and aftersales service operations is essential.
Previous exposure to electric vehicles or new energy vehicles is highly desirable. Proficiency in Microsoft Office is required, while a valid UAE driving licence is preferred.
Skills Set
* Strategic fleet account management
* Automotive aftersales operations
* EV, PHEV and REEV service requirements
* Service contract development
* Vehicle-off-road case coordination
* Breakdown and recall management
* Bodyshop repair liaison
* Fleet customer retention
* Commercial opportunity identification
* Microsoft Office applications
* Service performance analysis
* Stakeholder relationship management
Why Join Us
This role places the successful candidate within BYD\'s expanding electric-mobility operation in the UAE. It offers exposure to major government and commercial fleets while developing specialised knowledge of new energy vehicle aftersales.
The scale of Al-Futtaim\'s fleet operation provides long-term career stability and room to grow across account management, aftersales and electric mobility. Working with service, technical and commercial teams also creates a broad understanding of fleet lifecycle support.
About the Company
Al-Futtaim Group is a diversified, privately held regional business operating across automotive, financial services, real estate, retail and healthcare. The Group employs more than 35,000 people in over 20 countries and partners with more than 200 international brands.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Job Requisition ID: 179827
Role Context
The Corporate Fleet team operates within Al-Futtaim Electric Vehicle Company and supports one of Al-Futtaim Automotive\'s largest passenger fleet portfolios. Fleet customers depend on responsive maintenance coordination to keep vehicles available for daily commercial operations.
The Key Account Manager will connect customers with service centres, bodyshop teams and technical specialists. Effective case management will reduce vehicle downtime, improve retention and create opportunities for tailored maintenance programmes and additional aftersales revenue.
Key Responsibilities
The manager will serve as the primary aftersales contact for assigned fleet customers and maintain clear ownership of service issues through resolution.
* Manage strategic fleet relationships across government and commercial sectors.
* Monitor service delivery and customer satisfaction across the UAE network.
* Help service centres resolve complex fleet maintenance concerns.
* Coordinate breakdowns, repairs, recalls and vehicle-off-road cases.
* Accelerate return-to-service for commercially operated vehicles.
* Liaise with bodyshop teams regarding accident repairs and progress updates.
* Promote service contracts, maintenance packages and aftersales solutions.
* Identify opportunities to improve account retention and revenue.
* Arrange EV, PHEV and REEV training for customer representatives and technicians.
* Maintain proactive communication with operational and procurement stakeholders.
* Analyse recurring service issues and recommend practical improvements.
* Support the B2B Aftersales Manager in developing customised maintenance solutions.
Ideal Profile
Candidates should hold a bachelor\'s degree, diploma or equivalent qualification in Business, Automotive or a related discipline. A minimum of five years of experience in automotive aftersales, fleet account management or another customer-facing automotive position is required.
Applicants should have worked with government entities, fleet operators, leasing companies, rental businesses, taxi operators or similar corporate accounts. Knowledge of vehicle maintenance processes and aftersales service operations is essential.
Previous exposure to electric vehicles or new energy vehicles is highly desirable. Proficiency in Microsoft Office is required, while a valid UAE driving licence is preferred.
Skills Set
* Strategic fleet account management
* Automotive aftersales operations
* EV, PHEV and REEV service requirements
* Service contract development
* Vehicle-off-road case coordination
* Breakdown and recall management
* Bodyshop repair liaison
* Fleet customer retention
* Commercial opportunity identification
* Microsoft Office applications
* Service performance analysis
* Stakeholder relationship management
Why Join Us
This role places the successful candidate within BYD\'s expanding electric-mobility operation in the UAE. It offers exposure to major government and commercial fleets while developing specialised knowledge of new energy vehicle aftersales.
The scale of Al-Futtaim\'s fleet operation provides long-term career stability and room to grow across account management, aftersales and electric mobility. Working with service, technical and commercial teams also creates a broad understanding of fleet lifecycle support.
About the Company
Al-Futtaim Group is a diversified, privately held regional business operating across automotive, financial services, real estate, retail and healthcare. The Group employs more than 35,000 people in over 20 countries and partners with more than 200 international brands.
