Receptionist - Aftersales Support
Posted date [2026-05-25]
(ID: 45634)
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Job Description and Requirements
Receptionist - Aftersales SupportJob Snapshot
Role: Receptionist - Aftersales Support
Location: Dubai, United Arab Emirates
Industry: Automotive
Function: Customer Servic
Experience: 1-2 years
Job Type: Full-time
Position Overview
Receptionist - Aftersales Support in Dubai, United Arab Emirates is an Automotive hiring opportunity for an Emirati customer service professional who can welcome service center visitors, identify customer needs, manage appointment flow, and support a smooth branch experience in a busy automotive aftersales environment. This role is focused on creating a professional first impression, guiding customers to the correct executive, and ensuring every visitor receives polite, efficient, and well-organized support from arrival to exit.
The position is suitable for a motivated receptionist or customer service candidate with fluent English communication skills, basic MS Office knowledge, and a strong interest in cars, customer care, and automotive service center operations.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Automotive
Function: Customer Servic
Salary: 4000-6000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Emirati
Job Type: Full-time
Role Context
The Receptionist - Aftersales Support role acts as the first point of contact for customers visiting the service center in Dubai Festival City, Al Badia. The role helps create a welcoming and organized customer journey by greeting visitors, understanding their purpose of visit, directing appointments to the correct executive, and supporting customer movement within the branch.
This position contributes to stronger customer satisfaction by reducing waiting confusion, improving appointment handling, supporting sales or service introductions, and ensuring customers feel acknowledged before they leave the branch.
Key Responsibilities
* Welcome all customers entering the automotive service center with a professional and friendly approach.
* Identify customer needs quickly and guide visitors to the correct executive, advisor, or branch team member.
* Support customers with appointments by ensuring they are directed smoothly to the relevant contact.
* Create a positive first impression through polite communication, professional appearance, and helpful branch support.
* Assist walk-in customers by understanding their enquiry and coordinating with the appropriate team.
* Help maintain a smooth transition from customer arrival to introduction with the correct service or sales executive.
* Provide a courteous send-off to customers when they leave the branch.
* Support the Aftersales Manager and branch team with daily front desk coordination.
* Use MS Office tools, especially Excel, for basic records, customer tracking, or branch support tasks when required.
* Communicate clearly with customers, colleagues, service advisors, and other branch staff.
* Maintain a calm and organized approach during busy workshop or service center periods.
* Escalate customer concerns or unclear requests to the relevant team member for proper resolution.
* Follow company customer service standards, branch procedures, and front-of-house expectations.
* Support a professional customer environment that reflects the quality and reliability of the automotive brand.
Ideal Profile
The ideal candidate is an Emirati national with a Family Book and a high school diploma or higher qualification. The role is suitable for someone with customer service experience, reception exposure, or a strong willingness to develop within automotive aftersales operations.
Fluent English communication skills are required, along with the ability to speak confidently with customers and internal teams. Good knowledge of MS Office is important, especially MS Excel for basic tracking and administrative support.
The candidate should be highly motivated, passionate about cars, customer-focused, presentable, and comfortable working in a busy workshop environment with different levels of employees and customers.
Skills Set
* Customer service
* Reception support
* Aftersales customer handling
* Automotive service center support
* Customer greeting
* Appointment coordination
* Visitor assistance
* Customer needs identification
* Front desk operations
* Branch coordination
* Service executive handover
* English communication
* MS Office
* MS Excel
* Customer relationship skills
* Complaint escalation
* Professional presentation
* Team support
* Workshop environment coordination
* Time management
Why Join Us
This role offers Emirati candidates a valuable opportunity to build a full-time career in the Automotive sector in Dubai, United Arab Emirates, while gaining direct exposure to service center operations, customer interaction, and aftersales branch coordination. It is a strong fit for candidates who want to grow in a professional customer-facing role within a well-established automotive business.
The position provides hands-on experience in customer service, appointment support, branch operations, and automotive aftersales communication, with the chance to develop practical skills in a busy and respected service environment.
About the Company
Al-Futtaim is a diversified regional business headquartered in Dubai, United Arab Emirates, with operations across automotive, retail, financial services, real estate, and healthcare. Al-Futtaim Automotive represents leading global mobility brands and supports customers through vehicle sales, leasing, aftersales, parts, accessories, and service solutions across the Middle East, Asia, and Africa.
