Receptionist - Automotive Aftersales

communication between visitors, callers, employees, and the Aftersales division clear and timely. Well-managed reception activities help reduce waiting times, prevent missed messages, and maintain an organised flow of customers throughout the facility.

The position also protects the company\'s professional image by ensuring the reception area remains presentable, visitor information is handled confidentially, and routine issues are resolved with patience and courtesy.

Key Responsibilities

Front-desk activities require consistent attention throughout the working day. The Receptionist will:

* Welcome customers, visitors, suppliers, and callers in a professional and courteous manner.
* Identify visitor requirements and direct each person to the correct employee or department.
* Coordinate customer communication with the Aftersales team to support an efficient service experience.
* Schedule meetings accurately and notify employees when their visitors arrive.
* Arrange timely visitor access, seating, and refreshments when required.
* Answer incoming calls promptly and transfer enquiries to the appropriate contact.
* Record complete messages and relay them without unnecessary delay.
* Provide approved information about appointments, departments, and service procedures.
* Maintain a clean, orderly, and welcoming reception area.
* Address routine visitor concerns promptly and escalate complex matters to the relevant team.
* Prepare reports, correspondence, forms, and administrative documents accurately.
* Complete assigned documentation and submit it within agreed deadlines.
* Maintain current visitor logs, telephone directories, contact lists, and internal records.
* Handle customer, visitor, and company information with discretion and confidentiality.
* Receive and distribute documents, correspondence, and deliveries according to internal procedures.
* Use Outlook to manage appointments, email communication, and meeting coordination.
* Support the Aftersales division during busy customer-service periods.
* Collect visitor and employee feedback to help identify front-desk service improvements.
* Coordinate with administration, security, customer service, and operational teams when necessary.
* Follow workplace procedures covering safety, access control, recordkeeping, and customer care.

Ideal Profile

* Diploma or bachelor\'s degree in business administration or a related field is preferred.
* One to three years of experience in reception, administration, customer service, or a comparable front-desk position.
* Previous exposure to an automotive, aftersales, retail, hospitality, or service-based environment is advantageous.
* Excellent written and spoken English communication skills.
* Arabic language proficiency is an advantage.
* Professional telephone etiquette and a confident customer-facing manner.
* Strong customer-service orientation with the ability to respond patiently and courteously.
* Good organisational, scheduling, and time-management capabilities.
* Ability to manage visitors, telephone calls, meetings, messages, and documentation simultaneously.
* High attention to detail when preparing reports and maintaining records.
* Ability to remain composed and productive in a busy reception environment.
* Sound judgement when handling confidential or sensitive information.
* Dependable approach with a commitment to punctuality and accurate task completion.
* Positive teamwork skills and willingness to support changing Aftersales priorities.

Skills Set

* Front-desk operations
* Automotive aftersales support
* Visitor coordination
* Appointment scheduling
* Telephone call management
* Message handling
* Customer issue resolution
* Administrative reporting
* Business correspondence
* Visitor log maintenance
* Confidential recordkeeping
* Microsoft Outlook
* Microsoft Word
* Microsoft Excel
* English communication
* Arabic communication
* Time management
* Multitasking

Why Join Us

* Develop practical reception and administration experience within the Automotive industry.
* Gain direct exposure to customer-facing Aftersales operations.
* Work alongside service, customer-care, administration, and operational teams.
* Strengthen skills in appointment management, business communication, documentation, and customer coordination.
* Build experience in a stable sector with continuous demand for professional aftersales services.
* Access opportunities to progress into customer service, administration, or Aftersales support positions.
* Contribute directly to customer satisfaction and an organised service-centre experience.

About the Company

Al-Futtaim Automotive operates across vehicle sales, servicing, repairs, parts, leasing, and mobility solutions. Its Aftersales teams connect customers with trained service professionals and structured support processes designed to maintain efficient vehicle-care experiences.

As part of the wider Al-Futtaim organisation, the Automotive division offers a professional environment where customer service, operational coordination, and long-term relationship building remain central to everyday performance.