Call Center Agent - Patient Support Services
Posted date [2026-04-16]
(ID: 44007)
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Job Description and Requirements
Call Center Agent - Patient Support ServicesJob Snapshot
Role: Call Center Agent
Location: Dubai, UAE
Industry: Hospital and Health Care
Function: Call Center
Experience: Entry to 2 years
Job Type: Part-time
Position Overview
Call Center Agent Dubai UAE Hospital and Health Care hiring opportunity focused on supporting patient communication, appointment coordination, and service delivery across multi-channel platforms within a healthcare network. This role ensures accurate information handling, smooth patient journeys, and high standards of customer interaction.
Job Details
Country: UAE
City: Dubai
Industry: Hospital and Health Care
Function: Call Center
Salary: 4000-5000
ONLY if salary is NOT provided: Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Part-time
Role Context
This role serves as the primary communication link between patients and healthcare services, ensuring timely response to inquiries, efficient appointment scheduling, and accurate information delivery. The position directly contributes to patient satisfaction, service accessibility, and operational efficiency across clinic operations.
Key Responsibilities
* Handle inbound and outbound calls with professionalism and efficiency
* Assist patients with appointment booking, rescheduling, and cancellations
* Respond to inquiries across multiple channels including phone, chat, email, and messaging platforms
* Provide accurate information regarding services, doctors, and clinic operations
* Verify insurance eligibility through designated systems and follow required procedures
* Escalate urgent or complex cases to appropriate teams for resolution
* Maintain patient confidentiality and adhere to data protection standards
* Support service targets including appointment conversions and response times
* Participate in training sessions and quality improvement initiatives
* Ensure punctuality, adherence to schedules, and proper use of systems
Ideal Profile
* Emirati national with valid family book
* Prior experience in customer service, call center, or patient support roles is preferred
* Strong communication skills in Arabic and English
* Comfortable handling high-volume calls and digital interactions
* Good computer literacy and ability to work across multiple systems
* Ability to multitask and maintain professionalism under pressure
* Customer-focused mindset with strong problem-solving ability
Skills Set
* Call center operations and customer service
* Appointment scheduling and coordination
* Communication and interpersonal skills
* Multi-channel support handling
* Data entry and system navigation
* Problem solving and conflict resolution
Why Join Us
* Flexible part-time opportunity with potential remote working options
* Exposure to healthcare operations and patient support services
* Opportunity to build customer service expertise in a structured environment
* Career growth within a leading healthcare organization
* Supportive team culture with training and development opportunities
About the Company
Al Futtaim Health operates HealthHub Clinics across Dubai, providing integrated healthcare services supported by modern facilities and experienced professionals. As part of Al Futtaim Group, the organization focuses on delivering high-quality patient care, improving accessibility, and enhancing service experience across its healthcare network.
