Receptionist - Guest Relations

Relations serves as the first point of contact for customers entering the Toyota and Lexus service center or showroom. The role helps create an organized and welcoming customer experience by greeting visitors, understanding their requirements, directing them to the appropriate team member, and supporting a smooth transition between reception, service, sales, and customer care functions.

This position is designed as an Emiratization opportunity and provides practical exposure to customer-facing automotive operations. The employee will work in a busy workshop and showroom environment while building communication, service coordination, and front-office capabilities.

Key Responsibilities

* Welcome customers promptly and create a professional first impression upon arrival.
* Identify the purpose of each visit and connect customers with the appropriate sales, service, or support executive.
* Guide visitors through the showroom or service center while ensuring clear communication throughout their visit.
* Support an efficient customer journey from arrival through handover to the relevant department.
* Maintain awareness of waiting customers and assist in coordinating their requirements where appropriate.
* Provide courteous assistance to customers seeking information about departments, appointments, or available services.
* Work closely with customer service, sales, workshop, and reception colleagues to prevent unnecessary waiting or confusion.
* Deliver a warm and professional farewell to customers at the end of their visit.
* Help maintain a clean, organized, and welcoming reception environment.
* Support basic administrative and front-desk activities as assigned.
* Use Microsoft Office applications for routine documentation and simple reporting requirements.
* Escalate customer concerns or service issues to the appropriate team member when immediate resolution is required.
* Maintain professional communication with customers and colleagues across different levels of the business.
* Represent Toyota, Lexus, and Al-Futtaim customer service standards consistently during every interaction.

Ideal Profile

This opportunity is intended for Emirati candidates who hold a valid Family Book. Applicants should have completed a high school diploma or higher qualification and be confident communicating in English.

Previous customer service, reception, hospitality, retail, or front-office experience is an advantage but is not mandatory for candidates demonstrating strong interpersonal skills and a willingness to learn.

Basic knowledge of Microsoft Office is expected, with Excel familiarity considered useful. The successful candidate should be comfortable engaging with a wide range of customers in a busy automotive showroom or workshop environment.

A positive attitude, professional presentation, attentive listening, and the ability to remain composed during busy periods will help the candidate succeed in this customer-facing role.

Skills Set

* Front desk reception
* Guest relations
* Customer service
* Customer journey support
* Visitor assistance
* Showroom reception
* Service center reception
* Customer greeting
* Customer direction
* Complaint escalation
* Professional communication
* Microsoft Office
* Microsoft Excel
* Administrative support
* Customer engagement
* Automotive showroom operations
* Workshop customer support
* Team coordination
* English communication
* Front-office operations

Why Join Us

This part-time role offers Emirati candidates an accessible entry point into the Automotive sector while gaining hands-on customer service experience with globally recognized Toyota and Lexus brands. The position provides exposure to showroom, aftersales, and workshop operations without requiring extensive prior automotive experience.

Working within Al-Futtaim Automotive also creates opportunities to build transferable skills in customer relations, front-office coordination, professional communication, and service operations. For candidates seeking to establish a long-term career in the UAE automotive industry, the role provides a strong foundation within a large and established regional organization.

About the Company

Al-Futtaim is a diversified UAE-based group with major businesses across automotive, retail, real estate, financial services, and healthcare. Al-Futtaim Automotive represents leading international vehicle brands including Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM, with operations spanning vehicle distribution, manufacturing, leasing, aftersales, and mobility services across multiple regional markets.