Service Advisor - Dodge and Ram
Posted date [2026-07-25]
(ID: 48645)
 |
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Job Description and Requirements
Service Advisor - Dodge and RamJob Snapshot
Role: Service Advisor
Location: Dubai, United Arab Emirates
Industry: Automotive
Function: Customer Support-Client Care
Experience: Previous automotive service advisory experience
Job Type: Full-time
Position Overview
The Service Advisor - Dodge and Ram opportunity in Dubai, United Arab Emirates, is an Automotive role focused on managing the complete customer service journey from vehicle reception through repair completion and follow-up. Al-Futtaim Automotive is hiring a customer-focused professional who can translate technical workshop findings into clear recommendations, accurate quotations, and timely service updates.
Acting as the main link between vehicle owners, technicians, the Workshop Foreman, and the parts team, the Service Advisor will help strengthen customer retention, workshop productivity, first-visit resolution, and aftersales profitability.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Automotive
Function: Customer Support-Client Care
Salary: 7000-11000
Estimated salary range based on similar jobs in Dubai; please confirm the
final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
This position manages each service appointment with accuracy, empathy, and commercial awareness. The Service Advisor will identify customer concerns, coordinate vehicle diagnosis and maintenance, obtain approval for recommended work, and monitor progress until handover.
Success in the role depends on building trust while balancing customer expectations with workshop capacity, parts availability, manufacturer requirements, repair quality, and agreed completion times. The advisor will also support revenue growth by recommending genuinely relevant maintenance plans, parts, tyres, accessories, warranties, and service contracts.
Key Responsibilities
Customer Reception and Service Planning
* Welcome Dodge and Ram customers professionally at the service reception.
* Conduct detailed vehicle walk-around inspections and document visible damage.
* Listen carefully to reported symptoms, service concerns, and maintenance requests.
* Review vehicle history and clarify repair requirements before creating the job card.
* Set realistic expectations regarding diagnosis, cost, service duration, and vehicle collection.
* Maintain clear communication with customers throughout the service process.
Diagnosis and Repair Estimates
* Coordinate with the Workshop Foreman and technicians to investigate technical problems.
* Use service records, workshop data, diagnostic findings, and technical bulletins when preparing recommendations.
* Develop accurate and itemised quotations for warranty and customer-paid repairs.
* Explain faults, maintenance needs, repair options, and costs in understandable language.
* Obtain customer approval before authorising additional repairs or revised expenditure.
* Ensure all agreed work is correctly recorded and communicated to the workshop.
Aftersales Performance
* Recommend extended warranties, maintenance contracts, accessories, replacement parts, and tyres when relevant.
* Identify sales opportunities through a consultative and customer-focused approach.
* Contribute to workshop productivity, profitability, and absorption objectives.
* Support first-visit resolution by ensuring concerns are recorded and addressed correctly.
* Strengthen customer retention through reliable advice and consistent follow-up.
Warranty and Documentation
* Process Dodge and Ram warranty cases according to Stellantis procedures and deadlines.
* Prepare complete supporting records for warranty and non-warranty transactions.
* Ensure job cards, estimates, approvals, and repair documents meet manufacturer and company requirements.
* Coordinate appropriate goodwill claims to resolve eligible customer concerns.
* Protect customer information and maintain accurate service records.
Workshop Coordination and Follow-Up
* Track vehicle progress and address delays before they affect promised completion times.
* Coordinate with the parts department to confirm component availability.
* Inform customers promptly when technical findings, costs, or delivery schedules change.
* Verify that documentation and authorised repairs are complete before vehicle handover.
* Conduct post-service calls to confirm satisfaction and respond to feedback.
* Help maintain an organised, clean, and professional reception environment.
Ideal Profile
* Previous experience as an Automotive Service Advisor or in a similar customer-facing aftersales position.
* Strong knowledge of vehicle servicing, maintenance, fault diagnosis, and repair operations.
* Familiarity with Dodge, Ram, Stellantis, or comparable automotive brands is advantageous.
* Ability to understand workshop findings and explain technical matters clearly to customers.
* Experience preparing repair quotations, job cards, and warranty documentation.
* Working knowledge of service management software and automotive diagnostic tools.
* Understanding of workshop productivity, profitability, and first-visit resolution targets.
* Excellent written and spoken English.
* Arabic language ability is an advantage.
* Patient and empathetic approach when assisting customers experiencing vehicle problems.
* Confidence in identifying relevant sales opportunities without using aggressive tactics.
* Strong organisation, follow-up, negotiation, and problem-solving capabilities.
* Ability to manage high customer volumes during busy service periods.
* Professional conduct and a consistent commitment to customer satisfaction.
Skills Set
* Automotive service management
* Dodge and Ram aftersales support
* Vehicle walk-around inspection
* Customer concern diagnosis
* Repair quotation preparation
* Workshop coordination
* Job card management
* Warranty claim processing
* Stellantis service procedures
* Technical bulletin interpretation
* Service management software
* Automotive diagnostic tools
* Parts availability coordination
* First-visit resolution
* Customer retention
* Consultative aftersales selling
* English communication
* Arabic communication
Why Join Us
* Build specialised experience supporting Dodge and Ram customers in a structured Automotive environment.
* Work closely with experienced foremen, technicians, warranty teams, and parts professionals.
* Strengthen both technical advisory and customer relationship capabilities.
* Gain exposure to Stellantis warranty standards and established aftersales procedures.
* Contribute directly to customer loyalty, workshop performance, and business growth.
* Access training and longer-term career opportunities across Al-Futtaim Automotive.
* Join a stable regional business with an extensive automotive and mobility portfolio.
About the Company
Al-Futtaim Automotive is a major division of Al-Futtaim, a diversified regional organisation headquartered in Dubai, United Arab Emirates. Its operations span vehicle distribution, leasing, manufacturing, aftersales, and mobility services across the Middle East, Asia, and Africa.
The division represents recognised international automotive brands and supports vehicle owners through professional maintenance, repair, parts, warranty, and customer-care services. Its aftersales teams combine manufacturer standards, technical expertise, and efficient workshop practices to deliver dependable ownership experiences.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
This position manages each service appointment with accuracy, empathy, and commercial awareness. The Service Advisor will identify customer concerns, coordinate vehicle diagnosis and maintenance, obtain approval for recommended work, and monitor progress until handover.
Success in the role depends on building trust while balancing customer expectations with workshop capacity, parts availability, manufacturer requirements, repair quality, and agreed completion times. The advisor will also support revenue growth by recommending genuinely relevant maintenance plans, parts, tyres, accessories, warranties, and service contracts.
Key Responsibilities
Customer Reception and Service Planning
* Welcome Dodge and Ram customers professionally at the service reception.
* Conduct detailed vehicle walk-around inspections and document visible damage.
* Listen carefully to reported symptoms, service concerns, and maintenance requests.
* Review vehicle history and clarify repair requirements before creating the job card.
* Set realistic expectations regarding diagnosis, cost, service duration, and vehicle collection.
* Maintain clear communication with customers throughout the service process.
Diagnosis and Repair Estimates
* Coordinate with the Workshop Foreman and technicians to investigate technical problems.
* Use service records, workshop data, diagnostic findings, and technical bulletins when preparing recommendations.
* Develop accurate and itemised quotations for warranty and customer-paid repairs.
* Explain faults, maintenance needs, repair options, and costs in understandable language.
* Obtain customer approval before authorising additional repairs or revised expenditure.
* Ensure all agreed work is correctly recorded and communicated to the workshop.
Aftersales Performance
* Recommend extended warranties, maintenance contracts, accessories, replacement parts, and tyres when relevant.
* Identify sales opportunities through a consultative and customer-focused approach.
* Contribute to workshop productivity, profitability, and absorption objectives.
* Support first-visit resolution by ensuring concerns are recorded and addressed correctly.
* Strengthen customer retention through reliable advice and consistent follow-up.
Warranty and Documentation
* Process Dodge and Ram warranty cases according to Stellantis procedures and deadlines.
* Prepare complete supporting records for warranty and non-warranty transactions.
* Ensure job cards, estimates, approvals, and repair documents meet manufacturer and company requirements.
* Coordinate appropriate goodwill claims to resolve eligible customer concerns.
* Protect customer information and maintain accurate service records.
Workshop Coordination and Follow-Up
* Track vehicle progress and address delays before they affect promised completion times.
* Coordinate with the parts department to confirm component availability.
* Inform customers promptly when technical findings, costs, or delivery schedules change.
* Verify that documentation and authorised repairs are complete before vehicle handover.
* Conduct post-service calls to confirm satisfaction and respond to feedback.
* Help maintain an organised, clean, and professional reception environment.
Ideal Profile
* Previous experience as an Automotive Service Advisor or in a similar customer-facing aftersales position.
* Strong knowledge of vehicle servicing, maintenance, fault diagnosis, and repair operations.
* Familiarity with Dodge, Ram, Stellantis, or comparable automotive brands is advantageous.
* Ability to understand workshop findings and explain technical matters clearly to customers.
* Experience preparing repair quotations, job cards, and warranty documentation.
* Working knowledge of service management software and automotive diagnostic tools.
* Understanding of workshop productivity, profitability, and first-visit resolution targets.
* Excellent written and spoken English.
* Arabic language ability is an advantage.
* Patient and empathetic approach when assisting customers experiencing vehicle problems.
* Confidence in identifying relevant sales opportunities without using aggressive tactics.
* Strong organisation, follow-up, negotiation, and problem-solving capabilities.
* Ability to manage high customer volumes during busy service periods.
* Professional conduct and a consistent commitment to customer satisfaction.
Skills Set
* Automotive service management
* Dodge and Ram aftersales support
* Vehicle walk-around inspection
* Customer concern diagnosis
* Repair quotation preparation
* Workshop coordination
* Job card management
* Warranty claim processing
* Stellantis service procedures
* Technical bulletin interpretation
* Service management software
* Automotive diagnostic tools
* Parts availability coordination
* First-visit resolution
* Customer retention
* Consultative aftersales selling
* English communication
* Arabic communication
Why Join Us
* Build specialised experience supporting Dodge and Ram customers in a structured Automotive environment.
* Work closely with experienced foremen, technicians, warranty teams, and parts professionals.
* Strengthen both technical advisory and customer relationship capabilities.
* Gain exposure to Stellantis warranty standards and established aftersales procedures.
* Contribute directly to customer loyalty, workshop performance, and business growth.
* Access training and longer-term career opportunities across Al-Futtaim Automotive.
* Join a stable regional business with an extensive automotive and mobility portfolio.
About the Company
Al-Futtaim Automotive is a major division of Al-Futtaim, a diversified regional organisation headquartered in Dubai, United Arab Emirates. Its operations span vehicle distribution, leasing, manufacturing, aftersales, and mobility services across the Middle East, Asia, and Africa.
The division represents recognised international automotive brands and supports vehicle owners through professional maintenance, repair, parts, warranty, and customer-care services. Its aftersales teams combine manufacturer standards, technical expertise, and efficient workshop practices to deliver dependable ownership experiences.
