Service Advisor - Generators and Marine Engines
Posted date [2026-08-20]
(ID: 49875)
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Job Description and Requirements
Service Advisor - Generators and Marine EnginesJob Snapshot
Role: Service Advisor - Generators and Marine Engines
Location: Dubai, United Arab Emirates
Industry: Automotive
Function: Customer Support / Client Care
Experience: Minimum 8 years
Job Type: Full-time
Position Overview
The Service Advisor - Generators and Marine Engines role in Dubai, United Arab Emirates is an Automotive opportunity focused on connecting customers with workshop, technical and spare-parts teams. Al-Futtaim Automotive is hiring an experienced service professional to manage technical inquiries, quotations, repair approvals, invoicing and aftersales follow-up while protecting service quality, revenue and customer loyalty.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Automotive
Function: Customer Support / Client Care
Salary: 9000-14000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Service Advisor converts customer concerns into clear workshop instructions
and follows each job from initial inspection through final delivery. Success in this position depends on accurate technical communication, disciplined control of work in progress and the ability to identify legitimate maintenance, repair and parts opportunities. The role directly influences workshop efficiency, service revenue and the Customer Satisfaction Index.
Key Responsibilities
* Consult customers and technicians to understand equipment faults, operating concerns and service requirements.
* Translate customer requests into accurate workshop instructions and job orders.
* Explain available repair and maintenance options, including expected completion times and costs.
* Prepare quotations, service reports and supporting documents for customer review.
* Follow up promptly to secure approvals and prevent delays in workshop activity.
* Coordinate with workshop and spare-parts teams to keep jobs within approved time and cost limits.
* Monitor open work orders and ensure completed jobs are invoiced and closed without unnecessary delay.
* Follow up on outstanding payments to reduce aged work in progress.
* Create quotations, job orders, delivery notes, gate passes and invoices in the relevant systems.
* Review service reports and equipment history to recommend preventive maintenance, additional repairs and replacement parts.
* Convert appropriate recommendations into approved work while maintaining transparent customer communication.
* Track approved, completed and invoiced jobs and prepare lost-sales reports.
* Verify billing accuracy and explain completed work, parts charges and invoice details to customers.
* Arrange equipment delivery after confirming job completion, documentation and payment status.
* Conduct post-service calls, record customer feedback and address unresolved concerns.
* Maintain organized service records, filing and archives in accordance with company and ISO requirements.
* Work proactively with internal teams to resolve operational bottlenecks and protect agreed delivery commitments.
Ideal Profile
The position requires a diploma or bachelor\'s degree in automobile, marine, electrical or mechanical engineering. Candidates should bring at least eight years of relevant experience with an authorized OEM dealership, including a minimum of five years working as a Service Advisor.
A strong background in generators or marine engines is preferred. The successful candidate will understand dealership operations, workshop workflows, diesel engines, driveline components, electrical systems and spare-parts processes. Professional English communication is required, while Arabic language ability will be an advantage.
Skills Set
* Diesel engine and generator service knowledge
* Marine engine maintenance coordination
* Workshop job-order management
* Technical fault interpretation
* Repair quotation and cost estimation
* Preventive maintenance recommendations
* Spare-parts identification and coordination
* Work-in-progress monitoring
* Service invoicing and payment follow-up
* Additional-work conversion and ethical upselling
* Customer complaint resolution
* Customer Satisfaction Index improvement
* SAP and ARIBA
* CRM and dealer business management systems
* Microsoft Office
* ISO-compliant documentation and archiving
* Service reporting and lost-sales analysis
Why Join Us
This opportunity combines technical expertise with customer and commercial responsibility in a well-established regional Automotive organization. The role provides exposure to OEM workshop standards, complex engine applications and structured aftersales operations. It also offers a career path within a large mobility business where skilled service professionals support recurring revenue, equipment reliability and long-term customer relationships.
About the Company
Al-Futtaim Automotive is a major division of the UAE-based Al-Futtaim Group, operating across the Middle East, Asia and Africa. Its activities include vehicle distribution, manufacturing, leasing and aftersales services for internationally recognized automotive and mobility brands. Supported by a workforce of approximately 9000 employees, the division serves individual motorists, fleet operators, contractors and industrial-equipment customers through an extensive portfolio of mobility products and technical solutions.
Key Responsibilities
* Consult customers and technicians to understand equipment faults, operating concerns and service requirements.
* Translate customer requests into accurate workshop instructions and job orders.
* Explain available repair and maintenance options, including expected completion times and costs.
* Prepare quotations, service reports and supporting documents for customer review.
* Follow up promptly to secure approvals and prevent delays in workshop activity.
* Coordinate with workshop and spare-parts teams to keep jobs within approved time and cost limits.
* Monitor open work orders and ensure completed jobs are invoiced and closed without unnecessary delay.
* Follow up on outstanding payments to reduce aged work in progress.
* Create quotations, job orders, delivery notes, gate passes and invoices in the relevant systems.
* Review service reports and equipment history to recommend preventive maintenance, additional repairs and replacement parts.
* Convert appropriate recommendations into approved work while maintaining transparent customer communication.
* Track approved, completed and invoiced jobs and prepare lost-sales reports.
* Verify billing accuracy and explain completed work, parts charges and invoice details to customers.
* Arrange equipment delivery after confirming job completion, documentation and payment status.
* Conduct post-service calls, record customer feedback and address unresolved concerns.
* Maintain organized service records, filing and archives in accordance with company and ISO requirements.
* Work proactively with internal teams to resolve operational bottlenecks and protect agreed delivery commitments.
Ideal Profile
The position requires a diploma or bachelor\'s degree in automobile, marine, electrical or mechanical engineering. Candidates should bring at least eight years of relevant experience with an authorized OEM dealership, including a minimum of five years working as a Service Advisor.
A strong background in generators or marine engines is preferred. The successful candidate will understand dealership operations, workshop workflows, diesel engines, driveline components, electrical systems and spare-parts processes. Professional English communication is required, while Arabic language ability will be an advantage.
Skills Set
* Diesel engine and generator service knowledge
* Marine engine maintenance coordination
* Workshop job-order management
* Technical fault interpretation
* Repair quotation and cost estimation
* Preventive maintenance recommendations
* Spare-parts identification and coordination
* Work-in-progress monitoring
* Service invoicing and payment follow-up
* Additional-work conversion and ethical upselling
* Customer complaint resolution
* Customer Satisfaction Index improvement
* SAP and ARIBA
* CRM and dealer business management systems
* Microsoft Office
* ISO-compliant documentation and archiving
* Service reporting and lost-sales analysis
Why Join Us
This opportunity combines technical expertise with customer and commercial responsibility in a well-established regional Automotive organization. The role provides exposure to OEM workshop standards, complex engine applications and structured aftersales operations. It also offers a career path within a large mobility business where skilled service professionals support recurring revenue, equipment reliability and long-term customer relationships.
About the Company
Al-Futtaim Automotive is a major division of the UAE-based Al-Futtaim Group, operating across the Middle East, Asia and Africa. Its activities include vehicle distribution, manufacturing, leasing and aftersales services for internationally recognized automotive and mobility brands. Supported by a workforce of approximately 9000 employees, the division serves individual motorists, fleet operators, contractors and industrial-equipment customers through an extensive portfolio of mobility products and technical solutions.
