Systems Support Supervisor - Automotive Aftersales
Posted date [2026-08-22]
(ID: 49992)
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Job Description and Requirements
Systems Support Supervisor - Automotive AftersalesJob Snapshot
Role: Systems Support Supervisor - Automotive Aftersales
Location: Dubai, United Arab Emirates
Industry: Automotive
Function: Help Desk / Technical Support
Experience: 5+ years
Job Type: Full-time
Position Overview
The Systems Support Supervisor - Automotive Aftersales role in Dubai, United Arab Emirates, is a specialist hiring opportunity in the Automotive industry for an experienced ERP, pricing and master-data professional. The position ensures that service bookings, workshop job cards, parts invoices, pricing packages and technician schedules operate accurately across the branch network.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Automotive
Function: Help Desk / Technical Support
Salary: AED 12000-18000 per month
Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer. [ERP support salary benchmark](https://jobxdubai.com/salaries-2026/erp-support-analyst-technology-enterprise-applications-salary-dubai-2026)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Job Requisition ID: 180782
Role Context
Reporting to the National Aftersales Manager, this individual-contributor
position owns systems support and master-data administration for Aftersales Distribution Operations. Fast and accurate issue resolution helps branches complete bookings, technician time entries and customer invoicing without unnecessary delays or work-in-progress accumulation.
Key Responsibilities
The role combines live operational support with preventive data maintenance and long-term process improvement.
* Provide first-line system assistance to service teams across the national branch network.
* Investigate reported system incidents and complete standard resolutions within 48 hours.
* Prioritize urgent operational blockers and resolve them on the same working day where possible.
* Process invoice reversals, mileage corrections, discount applications and package amendments.
* Troubleshoot technician time-clocking and appointment-booking issues.
* Work with Aftersales, Finance and IT teams to resolve complex incidents within agreed timelines.
* Create and maintain pre-delivery inspection packages within the ERP environment.
* Configure retail service packages for newly introduced vehicle models.
* Validate service-package pricing against approved menu-price structures before release.
* Create, modify and extend dealer-installed accessory packages across applicable models.
* Configure system packages for promotional campaigns and maintain them throughout each campaign.
* Upload Service Advisor shifts and technician work schedules.
* Maintain backend master-data tables supporting integrations and operational reporting.
* Run data-quality checks and correct inaccurate, missing or inconsistent records.
* Identify repeated support issues and investigate their underlying process causes.
* Recommend practical system or workflow improvements for service advisors and workshop teams.
Ideal Profile
* Graduate or diploma holder, preferably with an automotive-related background.
* At least five years of experience in systems support, master data, pricing or a comparable role.
* Previous automotive aftersales experience is essential.
* Practical background as a pricing analyst or pricing assistant is essential.
* Hands-on experience supporting an ERP platform in an operational environment.
* SAP experience within automotive sales or aftersales is strongly preferred.
* Advanced Microsoft Excel capability and solid PowerPoint skills.
* Experience with data warehousing, data management and quality-control procedures.
* Ability to distinguish between an immediate operational fix and an issue requiring escalation.
* Strong written and verbal communication across technical and non-technical teams.
* Customer-focused approach when supporting service advisors, workshop employees and branch managers.
* Effective time management with the discipline to follow incidents through to closure.
Skills Set
* Automotive ERP support
* SAP
* Aftersales system administration
* Service-desk incident resolution
* Master-data maintenance
* Pricing package configuration
* Advanced Microsoft Excel
* Microsoft PowerPoint
* Data warehousing
* Data-quality control
* Invoice and job-card troubleshooting
* Service scheduling support
* Technician time-clocking systems
* Root-cause analysis
* Process improvement
* Cross-functional issue escalation
Why Join Us
This position has a direct operational impact across the automotive service network, influencing workshop productivity, billing speed, pricing accuracy and customer delivery. It provides valuable development across SAP support, automotive master data, pricing operations and business-process improvement while offering access to wider systems, commercial or aftersales career paths.
About the Company
Al-Futtaim Automotive operates in 10 countries across the Middle East, Asia and Africa. Its activities cover distribution, manufacturing, leasing and aftersales for major brands including Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. The division employs approximately 9000 people across its mobility and automotive-service operations.
Key Responsibilities
The role combines live operational support with preventive data maintenance and long-term process improvement.
* Provide first-line system assistance to service teams across the national branch network.
* Investigate reported system incidents and complete standard resolutions within 48 hours.
* Prioritize urgent operational blockers and resolve them on the same working day where possible.
* Process invoice reversals, mileage corrections, discount applications and package amendments.
* Troubleshoot technician time-clocking and appointment-booking issues.
* Work with Aftersales, Finance and IT teams to resolve complex incidents within agreed timelines.
* Create and maintain pre-delivery inspection packages within the ERP environment.
* Configure retail service packages for newly introduced vehicle models.
* Validate service-package pricing against approved menu-price structures before release.
* Create, modify and extend dealer-installed accessory packages across applicable models.
* Configure system packages for promotional campaigns and maintain them throughout each campaign.
* Upload Service Advisor shifts and technician work schedules.
* Maintain backend master-data tables supporting integrations and operational reporting.
* Run data-quality checks and correct inaccurate, missing or inconsistent records.
* Identify repeated support issues and investigate their underlying process causes.
* Recommend practical system or workflow improvements for service advisors and workshop teams.
Ideal Profile
* Graduate or diploma holder, preferably with an automotive-related background.
* At least five years of experience in systems support, master data, pricing or a comparable role.
* Previous automotive aftersales experience is essential.
* Practical background as a pricing analyst or pricing assistant is essential.
* Hands-on experience supporting an ERP platform in an operational environment.
* SAP experience within automotive sales or aftersales is strongly preferred.
* Advanced Microsoft Excel capability and solid PowerPoint skills.
* Experience with data warehousing, data management and quality-control procedures.
* Ability to distinguish between an immediate operational fix and an issue requiring escalation.
* Strong written and verbal communication across technical and non-technical teams.
* Customer-focused approach when supporting service advisors, workshop employees and branch managers.
* Effective time management with the discipline to follow incidents through to closure.
Skills Set
* Automotive ERP support
* SAP
* Aftersales system administration
* Service-desk incident resolution
* Master-data maintenance
* Pricing package configuration
* Advanced Microsoft Excel
* Microsoft PowerPoint
* Data warehousing
* Data-quality control
* Invoice and job-card troubleshooting
* Service scheduling support
* Technician time-clocking systems
* Root-cause analysis
* Process improvement
* Cross-functional issue escalation
Why Join Us
This position has a direct operational impact across the automotive service network, influencing workshop productivity, billing speed, pricing accuracy and customer delivery. It provides valuable development across SAP support, automotive master data, pricing operations and business-process improvement while offering access to wider systems, commercial or aftersales career paths.
About the Company
Al-Futtaim Automotive operates in 10 countries across the Middle East, Asia and Africa. Its activities cover distribution, manufacturing, leasing and aftersales for major brands including Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. The division employs approximately 9000 people across its mobility and automotive-service operations.
