AVP Client Service Engineering – Banking Transformation
Posted date [2026-04-02]
(ID: 43325)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Snapshot
* Role: Assistant Vice President
* Location: Abu Dhabi UAE
* Industry: Banking
* Experience: 8-12 years
* Job Type: Full-time
Position Overview
AVP Client Service Engineering – Banking Transformation role in Abu Dhabi UAE within the Banking and Financial Services industry is a strategic opportunity focused on driving service innovation, process optimization, and automation initiatives. This hiring role is designed for professionals who can lead transformation programs, enhance client journeys, and deliver measurable improvements in service performance and operational efficiency.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Strategy/Planning
Salary: 28000-42000 monthly
(Estimated salary range based on similar jobs in Abu Dhabi; please confirm the final offer with the employer.)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
This role plays a central part in transforming client service delivery by redesigning processes, improving operational workflows, and implementing automation solutions. It works closely with business, operations, and technology teams to ensure seamless execution of initiatives aligned with strategic priorities.
Key Responsibilities
* Support redesign of client service journeys to enhance efficiency and customer experience
* Drive process optimization and automation initiatives across service functions
* Coordinate with cross-functional teams to ensure timely delivery of transformation projects
* Monitor and analyze performance metrics including customer experience, scalability, and risk indicators
* Assist in stakeholder engagement and alignment on strategic priorities
* Promote agile methodologies and continuous improvement practices across teams
* Apply change management frameworks to support transformation initiatives
* Identify opportunities for innovation including AI-driven process improvements
* Develop playbooks, toolkits, and frameworks to standardize service delivery
* Prepare reports and presentations for senior management and governance forums
Ideal Profile
* Experience in banking transformation, operations, or service engineering roles
* Strong understanding of process reengineering and automation strategies
* Ability to work with cross-functional teams and manage multiple initiatives
* Knowledge of change management frameworks such as ADKAR or Kotter
* Strong analytical and problem-solving capabilities
* Excellent communication and stakeholder management skills
* Ability to operate in a fast-paced and dynamic environment
Skills Set
* Process optimization and service design
* Automation and digital transformation tools
* Data analysis and KPI tracking
* Change management methodologies
* Stakeholder communication and reporting
* Presentation tools and documentation frameworks
Why Join Us
* Opportunity to lead transformation initiatives in a leading bank
* Exposure to innovation, automation, and AI-driven solutions
* High-impact role improving customer experience and operational efficiency
* Career growth in strategy and transformation functions
* Collaborative environment with senior leadership exposure
About the Company
First Abu Dhabi Bank is the UAE’s largest financial institution, recognized for its innovation, operational excellence, and commitment to delivering world-class banking services through continuous transformation and digital advancement.
