Responsibilities:

Handle inbound and outbound calls in a professional and courteous manner.
Address customer inquiries, resolve issues, and provide information about products and services.
Maintain accurate records of customer interactions and transactions.
Escalate unresolved issues to the appropriate departments or supervisors.
Meet performance targets and call handling quotas.
Provide feedback on the efficiency of the customer service process.
Participate in training sessions to improve knowledge and performance.
Stay updated on product and service information to provide accurate assistance.
Build and maintain positive relationships with customers.

Requirements:

High school diploma or equivalent.
Proven experience as a Call Center Agent or in a similar customer service role.
Fluency in both English and Tagalog is essential.
Excellent verbal communication skills with a clear and friendly tone.
Strong active listening skills and the ability to empathize with customers.
Proficiency in using call center software and CRM systems.
Ability to multitask, prioritize, and manage time effectively.
Strong problem-solving skills and attention to detail.
Positive attitude and a team player.
Flexibility to work in shifts.

Benefits:

Competitive salary package
Opportunities for career growth and professional development
Comprehensive benefits package
Supportive and collaborative work environment

How to Apply:
Interested candidates can send their CV/resume to email (hr.mariabaiggmail.com) or WhatsApp (+971562854957).

Post Details Job Title Call Center Agent – English & Tagalog speaker Description Responsibilities: Handle inbound and outbound calls in a professional and courteous manner. Address customer inquiries, resolve issues, and provide information about products and services. Maintain accurate records of customer interactions and transactions. Escalate unresolved issues to the appropriate departments or supervisors. Meet performance targets and call handling quotas. Provide feedback on the efficiency of the customer service process. Participate in training sessions to improve knowledge and performance. Stay updated on product and service information to provide accurate assistance. Build and maintain positive relationships with customers. Requirements: High school diploma or equivalent. Proven experience as a Call Center Agent or in a similar customer service role. Fluency in both English and Tagalog is essential. Excellent verbal communication skills with a clear and friendly tone. Strong active listening skills and the ability to empathize with customers. Proficiency in using call center software and CRM systems. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and attention to detail. Positive attitude and a team player. Flexibility to work in shifts. Benefits: Competitive salary package Opportunities for career growth and professional development Comprehensive benefits package Supportive and collaborative work environment How to Apply: Interested candidates can send their CV/resume to email (hr.mariabaiggmail.com) or WhatsApp (+971562854957).

Job Start Date Salary from 3000.00 Salary to 3500.00 Number of Vacancies 10 Location Job Location -> UAE Dubai Location City dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Work Experience 1-2 Years Candidate Profile Description Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Banking Job Function Job Functions -> Banking-Mortgage Professionals Employers Details Company Confidential Contact Person Designation Telephone 0562854957 Email hr.mariabaiggmail.com