As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals....

Call Center Agent Bilingual - Abu Dhabi UAE

Job Overview
First Abu Dhabi Bank is hiring Call Center Agents to join its customer service operations in Abu Dhabi, UAE. This role is ideal for bilingual professionals with strong communication skills in English and Arabic, seeking to deliver high-quality service while handling inquiries, complaints, and upselling opportunities. The position supports inbound and outbound customer interactions across various FAB banking products.

Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full Time

Job Overview
The Call Center Agent Bilingual - Abu Dhabi UAE will be responsible for managing customer queries through phone interactions while ensuring adherence to quality, compliance, and performance metrics. The role includes maintaining updated customer records, resolving product and service issues, and contributing to lead generation for FAB offerings.

Key Responsibilities

* Answer inbound calls and provide accurate product and service information
* Resolve customer complaints within the defined authority levels or escalate as required
* Recommend products or services based on customer needs and feedback
* Update customer records and service logs with detailed call documentation
* Achieve call quality, service level, and customer satisfaction targets
* Identify cross-selling opportunities and generate qualified sales leads
* Maintain confidentiality of customer information and comply with bank policies
* Adhere to scheduled shifts and provide coverage during peak service times or unplanned floor requirements
* Support special assignments as directed by team leaders or supervisors
* Comply with FAB’s internal policies, governance frameworks, and regulatory obligations

Job Requirements

* High school diploma or equivalent
* 0 to 2 years of customer service experience, preferably in banking or call center environments
* Fluent in both English and Arabic (verbal and written communication)
* Strong listening, documentation, and interpersonal skills
* Ability to work in a fast-paced, shift-based service environment
* Customer-oriented mindset with a problem-solving approach
* Familiarity with CRM systems and call documentation procedures is a plus

What We Offer

* Entry-level opportunity at the UAE’s top banking institution
* Full training and support for skill development and career growth
* Exposure to a broad range of FAB financial products and services
* Competitive salary and benefits aligned with UAE labor standards

About the Company
First Abu Dhabi Bank is the UAE’s largest bank and one of the most secure and trusted financial institutions in the region. Headquartered in Abu Dhabi, FAB provides a full range of financial solutions, products, and services to individuals and businesses. With a strong global presence and commitment to innovation, FAB supports growth and development across the markets it serves.

Job Title Call Center Agent Bilingual - Abu Dhabi UAE Job Description Call Center Agent Bilingual - Abu Dhabi UAE Job Overview First Abu Dhabi Bank is hiring Call Center Agents to join its customer service operations in Abu Dhabi, UAE. This role is ideal for bilingual professionals with strong communication skills in English and Arabic, seeking to deliver high-quality service while handling inquiries, complaints, and upselling opportunities. The position supports inbound and outbound customer interactions across various FAB banking products. Job Location: Abu Dhabi, UAE Industry: Banking Function: Customer Service Salary: 5000-7000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: UAE preferred Job Type: Full Time Job Overview The Call Center Agent Bilingual - Abu Dhabi UAE will be responsible for managing customer queries through phone interactions while ensuring adherence to quality, compliance, and performance metrics. The role includes maintaining updated customer records, resolving product and service issues, and contributing to lead generation for FAB offerings. Key Responsibilities * Answer inbound calls and provide accurate product and service information * Resolve customer complaints within the defined authority levels or escalate as required * Recommend products or services based on customer needs and feedback * Update customer records and service logs with detailed call documentation * Achieve call quality, service level, and customer satisfaction targets * Identify cross-selling opportunities and generate qualified sales leads * Maintain confidentiality of customer information and comply with bank policies * Adhere to scheduled shifts and provide coverage during peak service times or unplanned floor requirements * Support special assignments as directed by team leaders or supervisors * Comply with FAB’s internal policies, governance frameworks, and regulatory obligations Job Requirements * High school diploma or equivalent * 0 to 2 years of customer service experience, preferably in banking or call center environments * Fluent in both English and Arabic (verbal and written communication) * Strong listening, documentation, and interpersonal skills * Ability to work in a fast-paced, shift-based service environment * Customer-oriented mindset with a problem-solving approach * Familiarity with CRM systems and call documentation procedures is a plus What We Offer * Entry-level opportunity at the UAE’s top banking institution * Full training and support for skill development and career growth * Exposure to a broad range of FAB financial products and services * Competitive salary and benefits aligned with UAE labor standards About the Company First Abu Dhabi Bank is the UAE’s largest bank and one of the most secure and trusted financial institutions in the region. Headquartered in Abu Dhabi, FAB provides a full range of financial solutions, products, and services to individuals and businesses. With a strong global presence and commitment to innovation, FAB supports growth and development across the markets it serves. Post Details

Job Start Date 1970-01-01 Salary from 5000.00 Salary to 7000.00 Number of Vacancies 1 Location Job Location -> UAE Abdu Dhabi Location City Abu Dhabi

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Banking Job Function Job Functions -> Customer Servic Employers Details Company First Abu Dhabi Bank Contact Person HR Manager Designation HR Manager Telephone +971 2 681 1511 Email atyourservicebankfab.com