As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals....

Call Center Banking Agent Bilingual - Abu Dhabi UAE

Job Overview
First Abu Dhabi Bank is hiring Call Center Banking Agents for its customer service center in Abu Dhabi, UAE. This role is ideal for candidates with strong communication skills in both English and Arabic, and a passion for delivering exceptional service. You will be responsible for handling customer inquiries, resolving issues, and supporting sales initiatives while maintaining strict service quality and compliance standards.

Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full Time

Job Overview
The Call Center Banking Agent Bilingual - Abu Dhabi UAE will manage inbound and outbound customer calls, resolve complaints, document service requests, and generate leads for banking products. The role requires adherence to service level targets and active contribution to FAB’s customer-first culture.

Key Responsibilities

* Attend to incoming customer calls and provide accurate product and service information
* Resolve complaints within authorized limits or escalate per established procedures
* Recommend banking products or services based on analysis of customer needs
* Maintain accurate records by updating customer interactions, notes, and service requests
* Achieve service quality targets and contribute to customer satisfaction KPIs
* Identify upselling opportunities and generate leads for FAB’s retail products
* Ensure full compliance with bank policies, service standards, and regulatory guidelines
* Participate in special tasks or assignments as delegated by team leaders or managers
* Demonstrate flexibility in shift schedules to meet service level and call abandonment targets
* Maintain confidentiality and professionalism in handling customer data
* Work within the approved authorization matrix and adhere to operational frameworks

Job Requirements

* High school diploma or equivalent
* 0 to 2 years of customer service experience, preferably in a banking or call center environment
* Bilingual fluency in English and Arabic (spoken and written)
* Strong interpersonal and listening skills with the ability to handle pressure
* Attention to detail, documentation skills, and knowledge of CRM systems
* Willingness to work flexible shifts and contribute to team performance

What We Offer

* Entry-level opportunity in the UAE’s top-ranked banking institution
* Professional training, onboarding, and performance-based growth
* Exposure to diverse customer needs and banking product knowledge
* Competitive salary and full employee benefits

About the Company
First Abu Dhabi Bank is the UAE’s largest bank and one of the most secure and trusted financial institutions in the region. Headquartered in Abu Dhabi, FAB provides a full range of financial solutions, products, and services to individuals and businesses. With a strong global presence and commitment to innovation, FAB supports growth and development across the markets it serves.

Job Title Call Center Banking Agent Bilingual - Abu Dhabi UAE Job Description Call Center Banking Agent Bilingual - Abu Dhabi UAE Job Overview First Abu Dhabi Bank is hiring Call Center Banking Agents for its customer service center in Abu Dhabi, UAE. This role is ideal for candidates with strong communication skills in both English and Arabic, and a passion for delivering exceptional service. You will be responsible for handling customer inquiries, resolving issues, and supporting sales initiatives while maintaining strict service quality and compliance standards. Job Location: Abu Dhabi, UAE Industry: Banking Function: Customer Service Salary: 5000-7000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: UAE preferred Job Type: Full Time Job Overview The Call Center Banking Agent Bilingual - Abu Dhabi UAE will manage inbound and outbound customer calls, resolve complaints, document service requests, and generate leads for banking products. The role requires adherence to service level targets and active contribution to FAB’s customer-first culture. Key Responsibilities * Attend to incoming customer calls and provide accurate product and service information * Resolve complaints within authorized limits or escalate per established procedures * Recommend banking products or services based on analysis of customer needs * Maintain accurate records by updating customer interactions, notes, and service requests * Achieve service quality targets and contribute to customer satisfaction KPIs * Identify upselling opportunities and generate leads for FAB’s retail products * Ensure full compliance with bank policies, service standards, and regulatory guidelines * Participate in special tasks or assignments as delegated by team leaders or managers * Demonstrate flexibility in shift schedules to meet service level and call abandonment targets * Maintain confidentiality and professionalism in handling customer data * Work within the approved authorization matrix and adhere to operational frameworks Job Requirements * High school diploma or equivalent * 0 to 2 years of customer service experience, preferably in a banking or call center environment * Bilingual fluency in English and Arabic (spoken and written) * Strong interpersonal and listening skills with the ability to handle pressure * Attention to detail, documentation skills, and knowledge of CRM systems * Willingness to work flexible shifts and contribute to team performance What We Offer * Entry-level opportunity in the UAE’s top-ranked banking institution * Professional training, onboarding, and performance-based growth * Exposure to diverse customer needs and banking product knowledge * Competitive salary and full employee benefits About the Company First Abu Dhabi Bank is the UAE’s largest bank and one of the most secure and trusted financial institutions in the region. Headquartered in Abu Dhabi, FAB provides a full range of financial solutions, products, and services to individuals and businesses. With a strong global presence and commitment to innovation, FAB supports growth and development across the markets it serves. Post Details

Job Start Date 1970-01-01 Salary from 5000.00 Salary to 7000.00 Number of Vacancies 1 Location Job Location -> UAE Abdu Dhabi Location City Abu Dhabi

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Banking Job Function Job Functions -> Customer Servic Employers Details Company First Abu Dhabi Bank Contact Person HR Manager Designation HR Manager Telephone +971 2 681 1511 Email atyourservicebankfab.com