As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals....

Call Center Executive Banking - Abu Dhabi UAE

Job Overview
First Abu Dhabi Bank is seeking motivated and service-oriented individuals to join its call center team in Abu Dhabi, UAE. This entry-level role focuses on delivering excellent customer service, resolving inquiries and complaints, and supporting cross-selling efforts for FAB’s banking products. Ideal candidates will have strong communication skills, a collaborative attitude, and fluency in English and Arabic.

Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full Time

Job Overview
The Call Center Executive Banking - Abu Dhabi UAE handles inbound and outbound customer interactions, maintaining quality service standards and accurate documentation. The role contributes to client satisfaction, supports lead generation, and ensures strict adherence to the bank’s policies and regulatory obligations.

Key Responsibilities

* Provide excellent service by answering incoming calls professionally and efficiently
* Resolve product and service-related issues within defined authority limits or escalate as necessary
* Recommend appropriate banking products based on customer needs and inquiries
* Maintain accurate customer records and update history logs via service request systems
* Achieve set targets for service quality, call handling time, and customer satisfaction
* Support sales by identifying potential leads and cross-selling FAB products
* Ensure data confidentiality and compliance with internal and external regulations
* Cooperate with supervisors and colleagues to handle unplanned floor requirements or shift adjustments
* Support special tasks or projects assigned by team leaders or management
* Adhere to FAB policies, attendance requirements, and service-level expectations
* Operate within the authorized decision-making framework as per bank guidelines

Job Requirements

* High school diploma or equivalent (a diploma or degree is a plus)
* 0 to 2 years of experience in customer service, preferably within the banking or financial sector
* Excellent verbal communication skills in English (Arabic preferred)
* Strong interpersonal skills with the ability to remain professional under pressure
* Attention to detail and ability to document interactions accurately
* Willingness to work in a shift-based environment, including weekends and holidays if needed
* Customer-centric, adaptable, and team-oriented approach

What We Offer

* Entry into the UAE’s top-ranked banking institution
* Hands-on training and onboarding in financial customer support
* Clear growth path within call center and retail banking operations
* Competitive salary and employee benefits package

About the Company
First Abu Dhabi Bank is the UAE’s largest bank and one of the most secure and trusted financial institutions in the region. Headquartered in Abu Dhabi, FAB provides a full range of financial solutions, products, and services to individuals and businesses. With a strong global presence and commitment to innovation, FAB supports growth and development across the markets it serves.

Job Title Call Center Executive Banking - Abu Dhabi UAE Job Description Call Center Executive Banking - Abu Dhabi UAE Job Overview First Abu Dhabi Bank is seeking motivated and service-oriented individuals to join its call center team in Abu Dhabi, UAE. This entry-level role focuses on delivering excellent customer service, resolving inquiries and complaints, and supporting cross-selling efforts for FAB’s banking products. Ideal candidates will have strong communication skills, a collaborative attitude, and fluency in English and Arabic. Job Location: Abu Dhabi, UAE Industry: Banking Function: Customer Service Salary: 5000-7000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: UAE preferred Job Type: Full Time Job Overview The Call Center Executive Banking - Abu Dhabi UAE handles inbound and outbound customer interactions, maintaining quality service standards and accurate documentation. The role contributes to client satisfaction, supports lead generation, and ensures strict adherence to the bank’s policies and regulatory obligations. Key Responsibilities * Provide excellent service by answering incoming calls professionally and efficiently * Resolve product and service-related issues within defined authority limits or escalate as necessary * Recommend appropriate banking products based on customer needs and inquiries * Maintain accurate customer records and update history logs via service request systems * Achieve set targets for service quality, call handling time, and customer satisfaction * Support sales by identifying potential leads and cross-selling FAB products * Ensure data confidentiality and compliance with internal and external regulations * Cooperate with supervisors and colleagues to handle unplanned floor requirements or shift adjustments * Support special tasks or projects assigned by team leaders or management * Adhere to FAB policies, attendance requirements, and service-level expectations * Operate within the authorized decision-making framework as per bank guidelines Job Requirements * High school diploma or equivalent (a diploma or degree is a plus) * 0 to 2 years of experience in customer service, preferably within the banking or financial sector * Excellent verbal communication skills in English (Arabic preferred) * Strong interpersonal skills with the ability to remain professional under pressure * Attention to detail and ability to document interactions accurately * Willingness to work in a shift-based environment, including weekends and holidays if needed * Customer-centric, adaptable, and team-oriented approach What We Offer * Entry into the UAE’s top-ranked banking institution * Hands-on training and onboarding in financial customer support * Clear growth path within call center and retail banking operations * Competitive salary and employee benefits package About the Company First Abu Dhabi Bank is the UAE’s largest bank and one of the most secure and trusted financial institutions in the region. Headquartered in Abu Dhabi, FAB provides a full range of financial solutions, products, and services to individuals and businesses. With a strong global presence and commitment to innovation, FAB supports growth and development across the markets it serves. Post Details

Job Start Date 1970-01-01 Salary from 5000.00 Salary to 7000.00 Number of Vacancies 1 Location Job Location -> UAE Abdu Dhabi Location City Abu Dhabi

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Banking Job Function Job Functions -> Customer Servic Employers Details Company First Abu Dhabi Bank Contact Person HR Manager Designation HR Manager Telephone +971 2 681 1511 Email atyourservicebankfab.com