Call Center Manager Openings Job Vacancy in UAE
Posted date [2020-09-05]
(ID: 19015)
We are looking for a skilled Service Lead/ Call Center Operations Manager who can lead our representatives to better perform and improve service quality. He/She will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services & products, analyze call center data and focus on improving performance and processes to better support customers.
Responsibilities:
-Hiring, training, coaching, and leading call center representatives as they provide support for customers
-Answering representative鈙 questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
-Ensuring staff members are achieving desired service levels and taking corrective action, as needed
-The profile will also include Business Development in getting business requirements from Clients
Requirements:
路 Bachelor鈙 degree is a must
路 Minimum 5 years of relevant work experience. Should be at a Supervisor/ Team Leader/ Managerial level
Responsibilities:
-Hiring, training, coaching, and leading call center representatives as they provide support for customers
-Answering representative鈙 questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
-Ensuring staff members are achieving desired service levels and taking corrective action, as needed
-The profile will also include Business Development in getting business requirements from Clients
Requirements:
路 Bachelor鈙 degree is a must
路 Minimum 5 years of relevant work experience. Should be at a Supervisor/ Team Leader/ Managerial level
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