Call Center Manager Openings Job Vacancy in UAE
Posted date [2020-09-05]   (ID: 19015)



We are looking for a skilled Service Lead/ Call Center Operations Manager who can lead our representatives to better perform and improve service quality. He/She will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services & products, analyze call center data and focus on improving performance and processes to better support customers.

Responsibilities:
-Hiring, training, coaching, and leading call center representatives as they provide support for customers
-Answering representative鈙 questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
-Ensuring staff members are achieving desired service levels and taking corrective action, as needed
-The profile will also include Business Development in getting business requirements from Clients

Requirements:
路 Bachelor鈙 degree is a must
路 Minimum 5 years of relevant work experience. Should be at a Supervisor/ Team Leader/ Managerial level
Post Details
Job Title Call Center Manager Openings
Description We are looking for a skilled Service Lead/ Call Center Operations Manager who can lead our representatives to better perform and improve service quality. He/She will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services & products, analyze call center data and focus on improving performance and processes to better support customers.

Responsibilities:
-Hiring, training, coaching, and leading call center representatives as they provide support for customers
-Answering representative鈙 questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
-Ensuring staff members are achieving desired service levels and taking corrective action, as needed
-The profile will also include Business Development in getting business requirements from Clients

Requirements:
路 Bachelor鈙 degree is a must
路 Minimum 5 years of relevant work experience. Should be at a Supervisor/ Team Leader/ Managerial level
Job Start Date 2020-11-20
Salary from 10000.00
Salary to 15000.00
Number of Vacancies 1
Location Job Location -> UAE
Location City Dubai
    
Desired Candidate's Profile
Gender No Preference
Nationality Nationality -> No Preference
Candidate Current Location Job Location -> UAE
Work Experience 3-6 Years
Candidate Profile Description
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> Banking
Job Function Job Functions -> Technical Customer Service
Employers Details
Company Banking BPO
Contact Person
Designation
Telephone
Email gjsconsultants2020(at)gmail.com



You may be interested in these jobs

careersingulf google play store