Soft Services and Facility Operations Manager – First Abu Dhabi Bank Dubai
Posted date [2025-07-15]
(ID: 36194)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Description and Requirements
Soft Services and Facility Operations Manager – First Abu Dhabi Bank DubaiRole Summary
First Abu Dhabi Bank is hiring a Soft Services and Facility Operations Manager to oversee a wide range of support services across its UAE and international locations. This high-impact leadership role is responsible for managing soft services manpower, front desk operations, pantry supplies, coffee and snack vending, landscaping, pest control, sustainability initiatives, and executive support. The role plays a critical part in enhancing operational excellence, environmental compliance, and customer-facing functions across the bank’s premises.
Job Details
Job Location: Dubai, UAE
Industry: Banking
Function: Facilities Management
Salary: 28000–32000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full time
What You’ll Do
* Lead a workforce of over 450 outsourced staff and 17 core team members to deliver soft services and front office support across
all FAB locations
* Develop strategic plans and budgets (approx. 30 million) for facilities operations including pantry, vending, landscaping, pest control, and office support
* Oversee all soft services operations, ensuring vendor SLAs, hygiene standards, and facility compliance across UAE and global branches
* Manage contracts, tendering, performance evaluations, and service upgrades for pantry consumables, water, snacks, and coffee vending machines
* Implement automation and sustainability solutions such as robotic cleaning, digital attendance tracking, CAFM, and eco-friendly supplies
* Monitor regulatory compliance with ISO and environmental laws, focusing on waste reduction, recycling, and carbon footprint reduction
* Ensure consistent, high-quality services for executive offices, lounges, boardrooms, and internal catering events
* Manage the front office workforce with full responsibility for recruitment, training, coverage, grooming standards, and customer experience
* Drive innovation and operational efficiency across all service units through continuous improvement and technology adoption
* Provide reporting and insights to senior management for performance, risks, and opportunities for cost savings and service enhancements
Candidate Requirements
* 7–10 years of experience in facilities management, soft services, or hospitality operations in national or international organizations
* Strong leadership, negotiation, and vendor management skills with proven success in managing large, diverse teams
* Excellent communication skills in English, Arabic, and French preferred
* Familiarity with sustainability initiatives, soft services technology, hygiene protocols, and customer service in VIP settings
* Professional presence, attention to detail, and adaptability in fast-paced environments
* Strong reporting and presentation skills, experience with policy creation and team performance evaluation
* Ability to independently manage complex, multi-site operations and executive-facing services
Why Join Us
* Lead one of the region’s most comprehensive soft services operations within a world-renowned bank
* Contribute to environmental initiatives and digital transformation across high-impact facilities
* Work in a collaborative, values-driven culture that prioritizes innovation, people leadership, and operational excellence
* Grow your career in a strategic leadership role managing critical support services across a global banking environment
About the Company
First Abu Dhabi Bank (FAB) is the UAE’s largest bank and one of the safest financial institutions in the world. With a strong presence in global markets, FAB offers a broad range of financial products and services through its Corporate and Investment Banking and Personal Banking franchises. The bank is committed to fostering growth through innovation, efficiency, and sustainability, with a deep focus on people and performance.
Looking to hire experienced support services professionals? Post jobs free in Dubai Abu Dhabi and reach qualified talent today.
* Develop strategic plans and budgets (approx. 30 million) for facilities operations including pantry, vending, landscaping, pest control, and office support
* Oversee all soft services operations, ensuring vendor SLAs, hygiene standards, and facility compliance across UAE and global branches
* Manage contracts, tendering, performance evaluations, and service upgrades for pantry consumables, water, snacks, and coffee vending machines
* Implement automation and sustainability solutions such as robotic cleaning, digital attendance tracking, CAFM, and eco-friendly supplies
* Monitor regulatory compliance with ISO and environmental laws, focusing on waste reduction, recycling, and carbon footprint reduction
* Ensure consistent, high-quality services for executive offices, lounges, boardrooms, and internal catering events
* Manage the front office workforce with full responsibility for recruitment, training, coverage, grooming standards, and customer experience
* Drive innovation and operational efficiency across all service units through continuous improvement and technology adoption
* Provide reporting and insights to senior management for performance, risks, and opportunities for cost savings and service enhancements
Candidate Requirements
* 7–10 years of experience in facilities management, soft services, or hospitality operations in national or international organizations
* Strong leadership, negotiation, and vendor management skills with proven success in managing large, diverse teams
* Excellent communication skills in English, Arabic, and French preferred
* Familiarity with sustainability initiatives, soft services technology, hygiene protocols, and customer service in VIP settings
* Professional presence, attention to detail, and adaptability in fast-paced environments
* Strong reporting and presentation skills, experience with policy creation and team performance evaluation
* Ability to independently manage complex, multi-site operations and executive-facing services
Why Join Us
* Lead one of the region’s most comprehensive soft services operations within a world-renowned bank
* Contribute to environmental initiatives and digital transformation across high-impact facilities
* Work in a collaborative, values-driven culture that prioritizes innovation, people leadership, and operational excellence
* Grow your career in a strategic leadership role managing critical support services across a global banking environment
About the Company
First Abu Dhabi Bank (FAB) is the UAE’s largest bank and one of the safest financial institutions in the world. With a strong presence in global markets, FAB offers a broad range of financial products and services through its Corporate and Investment Banking and Personal Banking franchises. The bank is committed to fostering growth through innovation, efficiency, and sustainability, with a deep focus on people and performance.
Looking to hire experienced support services professionals? Post jobs free in Dubai Abu Dhabi and reach qualified talent today.
