Client Service Associate - Corporate Banking
Posted date [2026-05-28]
(ID: 45688)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Description and Requirements
Client Service Associate - Corporate BankingJob Snapshot
* Role: Client Service Associate - Corporate Banking
* Location: Abu Dhabi, United Arab Emirates
* Industry: Banking
* Function: Customer Support-Client Care
* Experience: Minimum 2 years
* Job Type: Full-time
Position Overview
Client Service Associate - Corporate Banking in Abu Dhabi, United Arab Emirates is a Banking client support role focused on walk-in customer service, counter operations, document handling, cash management support, and corporate banking request coordination. This opportunity is suited for a banking professional who can manage client queries, support relationship teams, process operational requests, and maintain strong service accuracy in a controlled banking environment.
Job Details
Country: United Arab Emirates
City: Abu Dhabi
Industry: Banking
Function: Customer Support-Client Care
Salary: 8500-13000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Client Service Associate will support corporate client service activities by acting as a dependable first contact point for walk-in clients. The role involves receiving customer instructions, accepting and delivering documents, verifying customer authority, resolving service queries, and coordinating with internal teams or branches to ensure timely support.
The position also supports cash management and corporate banking operations, including remittances, cheque clearing, account-related documentation, payment queries, e-channel issues, and service correspondence. The successful candidate will help maintain a reliable customer experience while ensuring strict adherence to FAB procedures, internal controls, data confidentiality, and operational governance standards.
Key Responsibilities
* Handle walk-in clients at the service counter and provide clear, professional support for daily banking requests.
* Act as the first point of contact for client instructions, document submissions, and customer queries.
* Receive customer requests and documents while providing proper acknowledgement upon receipt.
* Deliver completed customer requests or documents through the counter and obtain customer acknowledgement.
* Carry out customer identification checks in line with standard operating procedures.
* Verify the authority of customer representatives before accepting or delivering documents.
* Manage day-to-day activities assigned by the unit head for corporate client service products.
* Support relationship management teams by providing operational services to their client portfolios.
* Process inward remittances, outward remittances, and account-to-account transfers accurately.
* Handle current-dated and post-dated cheque processing without compromising unit accuracy standards.
* Support cheque clearing and related cash management operation functions.
* Maintain appropriate knowledge of cash management products, service procedures, and operational requirements.
* Ensure full adherence to FAB policies, departmental SOPs, internal controls, and governance frameworks.
* Review SOPs related to assigned processes in line with internal audit and risk management requirements.
* Manage designated processes efficiently with a high degree of accuracy and timeliness.
* Maintain confidentiality of customer data in line with data leakage prevention policy.
* Attend and resolve queries from internal and external customers within required timelines.
* Provide accurate MIS statistics for handled service requests, client queries, and operational activities.
* Support operations teams with account opening documentation, account maintenance activities, corporate credit card operations, cheque book requests, balance confirmation letters, returned cheques, payment queries, charges-related issues, e-channel matters, client correspondence, and exception handling.
* Participate in system changes, process enhancements, pan-bank initiatives, and assigned job rotation responsibilities.
Ideal Profile
* Bachelor’s Degree or Higher Diploma in Banking, Commerce, Business Administration, Finance, or a related field.
* Minimum 2 years of banking experience in customer service, corporate banking support, service counter operations, or banking operations.
* Hands-on experience in handling walk-in customers within a bank or financial services environment.
* Good understanding of client service counter functions, document handling, and customer identification procedures.
* Practical exposure to cash management operations such as inward remittances, outward remittances, cheque clearing, and account transfers.
* Familiarity with account opening documentation, account maintenance, cheque book requests, balance confirmations, and payment-related queries.
* Ability to follow SOPs, internal controls, audit requirements, and operational risk procedures without compromise.
* Strong communication skills for dealing with clients, relationship managers, operations teams, and branches.
* High attention to detail with the ability to work accurately in a fast-paced banking service environment.
* Professional approach to customer data confidentiality, document control, and service quality.
* Organized, reliable, service-focused, and able to manage multiple requests within agreed timelines.
Skills Set
* Walk-in customer service
* Corporate banking support
* Client service counter operations
* Customer identification checks
* Authorized representative verification
* Banking documentation
* Cash management operations
* Inward remittances
* Outward remittances
* Account-to-account transfers
* Cheque clearing
* Current-dated cheque processing
* Post-dated cheque processing
* Account opening documentation
* Account maintenance support
* Corporate credit card operations
* Cheque book requests
* Balance confirmation letters
* Returned cheque handling
* Payment query support
* E-channel banking support
* Charges query handling
* Client correspondence
* Exception handling
* MIS reporting
* SOP compliance
* Data confidentiality
Why Join Us
This role provides practical exposure to corporate client services within a major Banking institution in Abu Dhabi. It offers the opportunity to work directly with clients, relationship management teams, branches, and operations units while building strong experience in service delivery, cash management support, document control, and banking process accuracy.
The position is ideal for a customer-focused banking professional who wants to develop a stable career in corporate banking operations, client care, and controlled service execution within a reputable financial environment.
About the Company
First Abu Dhabi Bank (FAB) is one of the UAE’s leading financial institutions, delivering a broad range of Banking services across corporate, investment, retail, private banking, and global markets. FAB supports customers through strong governance, advanced service channels, reliable operational standards, and client-focused financial solutions across the UAE and wider region.
