Client Service Director - Custody Services
Posted date [2026-03-22]
(ID: 42990)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Snapshot
* Role: Client Service Director
* Location: Abu Dhabi UAE
* Industry: Banking
* Experience: 5+ years
* Job Type: Full-time
Position Overview
Client Service Director - Custody Services role in Abu Dhabi UAE within the Banking industry offers a strong opportunity to lead client relationships and service delivery across securities services. This position at First Abu Dhabi Bank focuses on enhancing client experience, managing custody relationships, and supporting revenue growth through strategic client engagement.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Account Management-Non-Commissioned
Salary: 22000-32000
(Estimated salary range based on similar jobs in Abu Dhabi;
please confirm the final offer with the employer.)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The role is part of the Securities Services division at First Abu Dhabi Bank, responsible for maintaining and growing relationships with custody clients across GCC and international markets. The Client Service Director ensures consistent service quality, supports business development, and works closely with operations and product teams to deliver efficient and compliant client solutions.
Key Responsibilities
* Manage day-to-day operational relationships with assigned custody clients ensuring high service standards
* Build strong relationships with client decision makers to support retention and business growth
* Handle client enquiries and drive process improvements to enhance efficiency and service delivery
* Maintain service plans, client profiles, and structured engagement programs with key stakeholders
* Support acquisition of new clients and contribute to revenue growth initiatives
* Prepare proposals, presentations, and commercial materials for client engagement
* Manage sales pipeline activities and track deal progress to ensure successful conversion
* Oversee onboarding of new clients through structured implementation plans
* Collaborate with operations teams to ensure seamless service execution
* Apply knowledge of securities services, market practices, and regulatory frameworks
* Identify opportunities to improve client experience and expand service offerings
Ideal Profile
* Degree in Business Management or related discipline
* Minimum 5 years of experience in securities services, custody, or banking industry
* At least 3 years in client management, relationship management, or custody operations roles
* Strong understanding of custody services and financial markets
* Experience in managing senior client relationships within financial institutions
* Ability to drive business growth and manage complex client portfolios
* Strong interpersonal and communication skills
Skills Set
* Client relationship management and service delivery
* Knowledge of custody services and securities operations
* Sales pipeline management and business development
* Stakeholder engagement and negotiation skills
* Process improvement and operational efficiency
* Communication and presentation skills
* Understanding of regulatory and market practices
Why Join Us
* Opportunity to work with leading institutional clients across regional and international markets
* Strategic role within First Abu Dhabi Bank’s securities services division
* Exposure to custody operations, client management, and business development
* Career growth in a high-demand financial services segment
* Collaborative environment focused on service excellence and innovation
About the Company
First Abu Dhabi Bank is the UAE’s largest financial institution, headquartered in Abu Dhabi. The bank provides a comprehensive range of banking and securities services, focusing on innovation, strong client relationships, and delivering high-quality financial solutions across regional and global markets.
