Client Service Engineering AVP – Process Transformation
Posted date [2026-03-22]
(ID: 42981)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Client Service Engineering AVP – Process Transformation
Job Snapshot
* Role: Assistant Vice President Client Service Engineering
* Location: Abu Dhabi UAE
* Industry: Banking
* Experience: Senior Level
* Job Type: Full-time
Position Overview
Client Service Engineering AVP jobs in Abu Dhabi UAE offer a strategic leadership opportunity within banking transformation and service optimization. This role focuses on driving process reengineering, automation initiatives, and performance improvements across client service operations. Candidates seeking senior banking transformation jobs in Abu Dhabi with exposure to automation, AI, and service excellence will find strong career progression in this position.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Strategy/Planning
Salary: Market estimated 25000–38000 AED
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
This role supports the delivery of transformation initiatives across client service operations by improving service journeys, enhancing efficiency, and ensuring alignment with strategic objectives. It acts as a key driver of change, enabling better client experience, operational scalability, and risk management.
Key Responsibilities
* Support redesign and optimization of client service journeys
* Drive process improvement and automation initiatives across operations
* Coordinate with cross-functional teams to ensure successful project delivery
* Track and analyze KPIs related to client experience, scalability, and risk
* Support stakeholder engagement and alignment on transformation priorities
* Promote agile methodologies and continuous improvement practices
* Assist in implementing change management frameworks across initiatives
* Identify innovation opportunities including AI and automation solutions
* Prepare governance materials and executive-level reporting
* Monitor risks, issues, and progress for senior management review
Ideal Profile
* Experience in banking transformation, operations, or process improvement roles
* Strong understanding of service design and client journey optimization
* Knowledge of change management frameworks such as ADKAR or Kotter
* Ability to manage multiple initiatives and stakeholders simultaneously
* Strong analytical, communication, and leadership skills
Skills Set
* Process reengineering and operational transformation
* Performance management and KPI analysis
* Stakeholder engagement and change leadership
* Automation and AI-driven improvement initiatives
* Reporting, presentation, and governance coordination
Why Join Us
* Opportunity to lead transformation initiatives in a leading UAE bank
* Exposure to advanced automation and digital banking solutions
* High-impact role influencing client service excellence
* Strong career progression within banking and operations leadership
* Collaborative and innovation-focused work environment
About the Company
First Abu Dhabi Bank is the largest bank in the UAE, delivering a full range of financial services across corporate, retail, and investment banking while driving innovation, digital transformation, and operational excellence across the region.
