Client Service Manager - Asset Management
Posted date [2026-04-27]
(ID: 44559)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Snapshot
Role: Client Service Manager - Asset Management
Location: Abu Dhabi, United Arab Emirates
Industry: Banking
Function: Customer Support
Experience: 10 to 15 years
Job Type: Full-time
Position Overview
Client Service Manager - Asset Management in Abu Dhabi, United Arab Emirates is a strong hiring opportunity within the Banking industry for professionals specializing in Customer Support and asset management client servicing. This role supports First Abu Dhabi Bank by delivering high-quality service to FAB Asset Management clients, managing client relationships, and ensuring smooth onboarding, reporting, and service excellence across all customer touchpoints.
Job Details
Country: United Arab Emirates
City: Abu Dhabi
Industry: Banking
Function: Customer Support
Salary: 22000-36000
ONLY if salary is NOT provided: Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
This position serves as the main point of contact for asset management clients, ensuring a seamless client experience across onboarding, reporting, and account servicing activities. The selected professional will strengthen client relationships, improve service delivery standards, and maintain strong coordination across relationship management, portfolio management, and operations teams.
Key Responsibilities
* Act as the primary point of contact for FAB Asset Management clients across all service interactions
* Manage day-to-day client inquiries and ensure high-quality service delivery across all customer touchpoints
* Coordinate client onboarding, KYC processes, account maintenance, and reporting activities
* Ensure all onboarding and servicing activities comply with FAB Asset Management service standards and internal controls
* Collaborate with Relationship Managers, Portfolio Managers, and Operations teams to resolve client requests efficiently
* Monitor service-level agreements and ensure timely completion of client requests and reporting obligations
* Deliver reports, account statements, and account updates accurately and within agreed timelines
* Escalate complex client cases to relevant internal teams and ensure full follow-up until resolution
* Monitor client satisfaction metrics and proactively identify opportunities to improve service quality
* Maintain accurate CRM records and ensure proper documentation management across the client lifecycle
* Contribute to continuous improvement initiatives to strengthen the overall client experience
* Demonstrate FAB Asset Management values through professional and client-centric service delivery
Ideal Profile
* Strong experience in client servicing, relationship support, or asset management operations within banking or financial services
* Minimum 10 to 15 years of professional experience in client relationship management or investment servicing
* Strong understanding of asset management products, operational processes, and client lifecycle management
* Proven experience handling onboarding, KYC compliance, and high-value client relationships
* Excellent interpersonal and communication skills with strong client relationship focus
* Strong attention to detail with excellent problem-solving and service quality discipline
* Ability to manage multiple client relationships and perform effectively under pressure
Skills Set
* Client servicing and relationship support
* Customer Support
* Asset management operations
* Client onboarding and KYC
* Service KPI and SLA tracking
* Client query resolution
* CRM and client data management
* Reporting and account maintenance
* Stakeholder coordination
* Service excellence and retention
Why Join Us
* Join one of the UAE’s leading financial institutions with a strong asset management platform
* Manage premium client relationships across high-value investment and wealth services
* Work in a professional environment focused on service excellence and long-term client trust
* Competitive salary package with strong long-term career progression opportunities
* Gain exposure to investment servicing and high-level client relationship management
* Build a rewarding banking career with a bank known for innovation, stability, and financial strength
About the Company
First Abu Dhabi Bank is the UAE’s largest bank and one of the world’s leading financial institutions, providing a full range of corporate, retail, investment, and private banking services. Headquartered in Abu Dhabi, FAB combines strong regional expertise with global reach, delivering innovative financial solutions and trusted customer relationships across the Middle East and international markets.
