Client Service Manager - CIB Banking
Posted date [2026-05-28]
(ID: 45683)
 |
As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Description and Requirements
Client Service Manager - CIB BankingJob Snapshot
* Role: Client Service Manager - CIB Banking
* Location: Abu Dhabi, United Arab Emirates
* Industry: Banking
* Function: Customer Support-Client Care
* Experience: Minimum 3 years
* Job Type: Full-time
Position Overview
Client Service Manager - CIB Banking in Abu Dhabi, United Arab Emirates is a Banking client service role focused on supporting Corporate and Investment Banking clients through responsive relationship coordination, operational assistance, complaint handling, and administrative banking support. This opportunity is ideal for a banking operations professional who can manage client requests, coordinate with internal departments, and improve service delivery across corporate banking channels.
Job Details
Country: United Arab Emirates
City: Abu Dhabi
Industry: Banking
Function: Customer Support-Client Care
Salary: 16000-24000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Client Service Manager will act as a key link between Corporate and Investment Banking clients and internal bank teams. The role supports client servicing, issue resolution, regulatory documentation, account service guidance, e-channel usage, and operational coordination to ensure a smoother client experience.
This position requires strong knowledge of banking operations, client communication, back-office procedures, and service level expectations. The successful candidate will help maintain client trust by ensuring timely responses, accurate documentation, clear follow-up, and practical solutions for service requests, operational queries, and complaints.
Key Responsibilities
* Serve as a liaison between CIB clients, branches, operations teams, and internal bank departments.
* Attend to client service requests and coordinate appropriate support either directly or through relevant internal teams.
* Handle client issues, grievances, and complaints with a focus on timely resolution and root-cause mitigation.
* Collect and verify documentation required under bank policies and regulatory requirements.
* Support the VP and Head of CCS in managing service level agreements with clients.
* Assist in reviewing SLAs at agreed intervals to support smooth operations and reliable service delivery.
* Maintain clear and timely communication with clients, operations teams, branches, and internal stakeholders.
* Keep updated records of correspondence, resolved queries, complaints, and service requests.
* Manage security items held under custody and ensure proper proof of delivery in line with bank procedures.
* Identify service improvement areas while considering operational, regulatory, and client-risk factors.
* Raise, track, and handle customer complaints across CIB and ensure resolution within agreed SLA timelines.
* Work with stakeholders to analyse complaint root causes and support actions that prevent recurrence.
* Assist the AVP in enhancing the Customer Experience Centre from a CCS transactional service perspective.
* Provide back-end support to operations teams for account opening documentation and account maintenance activities.
* Support corporate credit card operations, cheque book requests, balance confirmation letters, returned cheques, and client correspondence.
* Coordinate payment-related queries, including inward and outward payment issues.
* Assist with charges-related issues, e-channel queries, client correspondence, and exception handling.
* Operate within group policies, governance frameworks, and the approved authorisation matrix.
Ideal Profile
* University degree in Commerce, Banking, Finance, Business Administration, or a related field.
* Minimum 3 years of experience in a bank with exposure to banking operations.
* Practical understanding of general banking principles, operational workflows, and client service standards.
* Good working knowledge of back-office operating procedures and corporate banking support activities.
* Experience supporting corporate clients, CIB clients, or business banking clients will be an advantage.
* Strong written and spoken communication skills for dealing with clients and internal stakeholders at different levels.
* Ability to manage service requests, complaints, documentation, and follow-up activities with accuracy.
* Analytical, self-motivated, energetic, flexible, and comfortable working in a challenging banking environment.
* Capable of working independently while contributing effectively within a cooperative team structure.
* Able to work in a fast-paced environment where accuracy, efficiency, attention to detail, and service quality are essential.
Skills Set
* Corporate banking client service
* CIB client support
* Banking operations
* Client complaint handling
* Service request management
* SLA coordination
* Account opening documentation
* Account maintenance support
* Corporate credit card operations
* Cheque book requests
* Balance confirmation letters
* Returned cheque handling
* Inward and outward payment queries
* E-channel banking support
* Client correspondence
* Regulatory documentation
* Back-office banking procedures
* Stakeholder coordination
* Root-cause analysis
* Customer experience improvement
Why Join Us
This role offers strong exposure to Corporate and Investment Banking client servicing within a major Banking institution in Abu Dhabi. It provides an opportunity to work closely with operations, relationship teams, compliance, branches, and senior service leaders while supporting high-value corporate clients.
The position is well suited for a banking operations professional who wants to build deeper expertise in client service management, corporate banking support, complaint resolution, and service quality improvement within a stable and reputable financial environment.
About the Company
First Abu Dhabi Bank (FAB) is one of the UAE’s leading banking groups, serving corporate, investment, retail, private banking, and global markets clients across the region and beyond. The bank is known for its strong financial platform, broad client base, advanced banking services, and commitment to governance, operational excellence, and customer-focused financial solutions.
