Client Service Manager – Corporate and Investment Banking – Abu Dhabi, UAE
Posted date [2025-09-07]
(ID: 37524)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Client Service Manager – Corporate and Investment Banking – Abu Dhabi, UAE
Position Overview
First Abu Dhabi Bank (FAB) is seeking a Client Service Manager to provide operational and administrative support to Corporate and Investment Banking (CIB) clients. The role focuses on enhancing client experience by acting as a liaison between clients and internal departments, resolving service issues, and ensuring compliance with regulatory requirements.
Job Details
Location: United Arab Emirates
Location: Abu Dhabi
Industry: Banking / Mortgage Professionals
Function: Customer Support / Client Care
Salary: 16000–20000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You’ll Do
* Act as the primary liaison between clients and internal departments to ensure seamless service delivery
* Provide advisory support to clients on account services, e-channels, and banking regulations
* Handle client service requests, issues, and grievances, ensuring timely resolution and preventive measures
* Collect and verify client documentation as per FAB and regulatory requirements
* Support operational processes such as account opening, maintenance, corporate card operations, cheque book issuance, balance confirmations, payments, and e-channel queries
* Maintain accurate records of all client communications, service requests, and resolutions
* Ensure compliance with Service Level Agreements (SLAs) and assist in periodic reviews for service improvement
* Safeguard security items and obtain proof of delivery in line with FAB policies
* Collaborate with operations and other internal teams to ensure efficient support and client satisfaction
* Identify process improvement opportunities to reduce risk and enhance operational efficiency
Ideal Profile
* University degree in Commerce, Banking, or related field
* Minimum 3 years of experience in banking operations or client servicing roles
* Strong knowledge of banking principles, policies, and back-office procedures
* Excellent communication skills, both written and verbal, with ability to engage stakeholders at all levels
* Self-motivated, flexible, and dynamic team player with strong problem-solving abilities
* Ability to work independently and manage priorities in a fast-paced environment
* Detail-oriented with high standards of accuracy and efficiency
Why Join Us
* Opportunity to work with the UAE’s largest and most prestigious financial institution
* Play a key role in enhancing the client experience within FAB’s Corporate and Investment Banking segment
* Exposure to diverse client portfolios and cross-functional banking operations
* Competitive tax-free salary and benefits package with career growth opportunities
* Collaborative and professional environment that fosters innovation and client success
About the Company
First Abu Dhabi Bank (FAB) is the UAE’s largest bank and a trusted global financial leader, offering secure, innovative, and customer-focused solutions across corporate, investment, and retail banking.
Position Overview
First Abu Dhabi Bank (FAB) is seeking a Client Service Manager to provide operational and administrative support to Corporate and Investment Banking (CIB) clients. The role focuses on enhancing client experience by acting as a liaison between clients and internal departments, resolving service issues, and ensuring compliance with regulatory requirements.
Job Details
Location: United Arab Emirates
Location: Abu Dhabi
Industry: Banking / Mortgage Professionals
Function: Customer Support / Client Care
Salary: 16000–20000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You’ll Do
* Act as the primary liaison between clients and internal departments to ensure seamless service delivery
* Provide advisory support to clients on account services, e-channels, and banking regulations
* Handle client service requests, issues, and grievances, ensuring timely resolution and preventive measures
* Collect and verify client documentation as per FAB and regulatory requirements
* Support operational processes such as account opening, maintenance, corporate card operations, cheque book issuance, balance confirmations, payments, and e-channel queries
* Maintain accurate records of all client communications, service requests, and resolutions
* Ensure compliance with Service Level Agreements (SLAs) and assist in periodic reviews for service improvement
* Safeguard security items and obtain proof of delivery in line with FAB policies
* Collaborate with operations and other internal teams to ensure efficient support and client satisfaction
* Identify process improvement opportunities to reduce risk and enhance operational efficiency
Ideal Profile
* University degree in Commerce, Banking, or related field
* Minimum 3 years of experience in banking operations or client servicing roles
* Strong knowledge of banking principles, policies, and back-office procedures
* Excellent communication skills, both written and verbal, with ability to engage stakeholders at all levels
* Self-motivated, flexible, and dynamic team player with strong problem-solving abilities
* Ability to work independently and manage priorities in a fast-paced environment
* Detail-oriented with high standards of accuracy and efficiency
Why Join Us
* Opportunity to work with the UAE’s largest and most prestigious financial institution
* Play a key role in enhancing the client experience within FAB’s Corporate and Investment Banking segment
* Exposure to diverse client portfolios and cross-functional banking operations
* Competitive tax-free salary and benefits package with career growth opportunities
* Collaborative and professional environment that fosters innovation and client success
About the Company
First Abu Dhabi Bank (FAB) is the UAE’s largest bank and a trusted global financial leader, offering secure, innovative, and customer-focused solutions across corporate, investment, and retail banking.
