Client Service Officer - Banking Operations
Posted date [2026-05-28]
(ID: 45687)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Description and Requirements
Client Service Officer - Banking OperationsJob Snapshot
* Role: Client Service Officer - Banking Operations
* Location: Abu Dhabi, United Arab Emirates
* Industry: Banking
* Function: Customer Support-Client Care
* Experience: Minimum 2 years
* Job Type: Full-time
Position Overview
Client Service Officer - Banking Operations in Abu Dhabi, United Arab Emirates is a Banking client service role focused on walk-in customer support, counter service management, corporate banking documentation, cash management operations, and day-to-day operational coordination. This opportunity is suitable for a banking professional who can manage client instructions, process service requests accurately, and support relationship management teams with reliable customer service and operational follow-up.
Job Details
Country: United Arab Emirates
City: Abu Dhabi
Industry: Banking
Function: Customer Support-Client Care
Salary: 9000-14000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Client Service Officer will support corporate client service activities by managing walk-in customers, receiving banking instructions, handling client documents, and coordinating requests with internal departments or branches. The role requires accuracy, discretion, and strong operational discipline because it deals with customer identification, account documentation, payment-related queries, cheque processing, and confidential client information.
This position helps improve the customer experience by ensuring requests are acknowledged, processed, tracked, and resolved within expected timelines. The officer will also support relationship management teams and operations units by handling service counter functions, cash management support, e-channel queries, and exception-related matters while following FAB policies and departmental SOPs.
Key Responsibilities
* Handle walk-in clients professionally and support daily service counter activities.
* Act as the first point of contact for customer instructions, document submissions, and client queries.
* Receive customer requests and documents, provide acknowledgement, and maintain accurate service records.
* Deliver processed documents or completed requests through the counter and obtain customer acknowledgement.
* Carry out customer identification checks in line with standard operating procedures.
* Verify the authority of customer representatives before accepting or delivering documents.
* Manage day-to-day activities assigned by the unit head for corporate client service products.
* Support relationship management teams by providing operational service assistance to their clientele.
* Process inward remittances, outward remittances, and account-to-account transfer requests.
* Handle current-dated and post-dated cheque processing while maintaining required accuracy standards.
* Support cheque clearing and other cash management operation functions.
* Ensure complete adherence to FAB policies, operational procedures, departmental SOPs, and control standards.
* Review SOPs related to handled processes as required by internal audit and risk management teams.
* Ensure designated processes are completed efficiently, accurately, and within agreed timelines.
* Maintain confidentiality of customer data in line with data leakage prevention policy.
* Attend to internal and external customer queries and resolve them within required service timelines.
* Prepare relevant MIS statistics for handled transactions, service requests, and operational activities.
* Provide back-end support to operations teams for account opening documentation and account maintenance activities.
* Assist with corporate credit card operations, cheque book requests, balance confirmation letters, and returned cheque matters.
* Coordinate payment-related queries, charges-related issues, e-channel requests, client correspondence, and exception handling.
* Participate in system changes, process improvements, pan-bank initiatives, and job rotation assignments when required.
Ideal Profile
* Bachelor’s Degree or Higher Diploma in Banking, Commerce, Business Administration, Finance, or a related discipline.
* Minimum 2 years of banking experience in client service, branch operations, corporate banking support, or service counter operations.
* Hands-on experience in handling walk-in customers in a banking or financial services environment.
* Good understanding of client service counter functions and operational banking procedures.
* Working knowledge of cash management operations, including inward remittances, outward remittances, cheque clearing, and account transfers.
* Familiarity with account opening documentation, account maintenance activities, cheque book requests, balance confirmations, and payment query handling.
* Ability to follow customer identification checks, document control steps, and authorization verification procedures.
* Strong awareness of SOP compliance, internal controls, audit expectations, and operational risk requirements.
* Good written and verbal communication skills for dealing with clients, relationship managers, branches, and operations teams.
* High attention to detail with the ability to handle multiple service requests in a fast-paced banking environment.
* Reliable, organized, customer-focused, and able to maintain confidentiality of sensitive banking information.
Skills Set
* Walk-in customer handling
* Client service counter operations
* Corporate banking support
* Customer identification checks
* Authorized representative verification
* Banking documentation
* Cash management operations
* Inward remittances
* Outward remittances
* Account-to-account transfers
* Cheque clearing
* Current-dated cheque processing
* Post-dated cheque processing
* Account opening documentation
* Account maintenance activities
* Corporate credit card operations
* Cheque book requests
* Balance confirmation letters
* Returned cheque handling
* Payment query support
* E-channel banking support
* Charges query handling
* Client correspondence
* Exception handling
* MIS reporting
* SOP compliance
* Data confidentiality
Why Join Us
This role provides strong exposure to corporate banking service operations within a leading Banking institution in Abu Dhabi. It offers the opportunity to work closely with clients, relationship management teams, branches, and operations units while building practical expertise in client servicing, cash management, documentation control, and banking process accuracy.
The position is well suited for a service-focused banking professional who wants to grow in operational client care, improve hands-on banking knowledge, and contribute to a controlled, efficient, and customer-oriented service environment.
About the Company
First Abu Dhabi Bank (FAB) is one of the UAE’s leading financial institutions, offering a wide range of Banking services across corporate, investment, retail, private banking, and global markets. FAB supports clients with strong governance standards, advanced banking channels, reliable operational processes, and customer-focused financial solutions across the UAE and wider region.
