Client Service Officer - Corporate Banking
Posted date [2026-05-28]
(ID: 45684)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Description and Requirements
Client Service Officer - Corporate BankingJob Snapshot
* Role: Client Service Officer - Corporate Banking
* Location: Abu Dhabi, United Arab Emirates
* Industry: Banking
* Function: Customer Support-Client Care
* Experience: Minimum 2 years
* Job Type: Full-time
Position Overview
Client Service Officer - Corporate Banking in Abu Dhabi, United Arab Emirates is a Banking client service opportunity focused on supporting walk-in corporate clients, handling service counter activities, processing banking requests, and coordinating operational support for relationship management teams. This role suits a banking professional with experience in customer-facing service, cash management operations, document handling, and corporate banking support.
Job Details
Country: United Arab Emirates
City: Abu Dhabi
Industry: Banking
Function: Customer Support-Client Care
Salary: 9000-14000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Client Service Officer will serve as the first point of contact for walk-in corporate clients, ensuring that client instructions, documents, queries, and service requests are handled accurately and within required timelines. The role supports daily operations for corporate client services, including account documentation, transfers, cheque handling, e-channel queries, and client correspondence.
This position contributes to a smooth corporate banking experience by maintaining service accuracy, protecting customer data, following FAB policies, and coordinating with internal departments, branches, operations teams, and relationship managers. Strong attention to detail, procedural discipline, and professional client communication are essential for success.
Key Responsibilities
* Handle walk-in corporate clients at the service counter and provide timely assistance for banking requests.
* Act as the first point of contact for client instructions, document submissions, service queries, and operational follow-ups.
* Receive customer requests and documents, issue acknowledgements, and ensure proper handover records are maintained.
* Deliver approved customer documents or requests through the counter and obtain customer acknowledgement upon delivery.
* Verify customer identity and confirm the authority of authorized representatives in line with standard operating procedures.
* Support relationship management teams by providing operational services to their corporate client base.
* Manage daily activities assigned by the unit head for products related to corporate client services.
* Process inward transfers, outward transfers, and account-to-account transfer requests with high accuracy.
* Handle current-dated and post-dated cheque processing while maintaining control and accuracy standards.
* Support cash management operations, including inward and outward remittances and cheque clearing activities.
* Provide back-end operational support for account opening documentation and account maintenance activities.
* Assist with corporate credit card operations, cheque book requests, balance confirmation letters, returned cheques, and client correspondence.
* Coordinate payment-related queries, charges-related matters, e-channel issues, and exception handling.
* Attend to internal and external customer queries and ensure timely resolution.
* Maintain complete adherence to FAB policies, procedures, control standards, and departmental SOPs.
* Review SOPs as required for internal audit, risk management, and process control requirements.
* Maintain confidentiality of customer information in line with data leakage and prevention policy.
* Prepare and share relevant MIS statistics related to service activities, query handling, and processed requests.
* Participate in system changes, process enhancements, pan-bank initiatives, and job rotation responsibilities as assigned.
Ideal Profile
* Bachelor’s Degree or Higher Diploma in a relevant discipline.
* Minimum 2 years of banking work experience related to corporate client service, operations, or counter support.
* Hands-on experience in handling walk-in customers within a banking or financial services environment.
* Practical knowledge of corporate banking operations, customer identification checks, and document handling.
* Experience with cash management activities such as inward remittances, outward remittances, cheque clearing, and account transfers.
* Good understanding of account opening documentation, account maintenance, cheque book requests, and payment query handling.
* Ability to follow SOPs, banking controls, governance standards, and operational procedures without compromise.
* Strong communication skills for dealing with corporate clients, relationship managers, branches, and operations teams.
* High attention to detail with the ability to work accurately in a fast-paced service environment.
* Professional approach to confidentiality, client data protection, and regulatory documentation.
* Team-oriented, reliable, service-focused, and capable of handling multiple requests within agreed timelines.
Skills Set
* Corporate client service
* Walk-in customer handling
* Banking counter operations
* Customer identification checks
* Corporate banking support
* Cash management operations
* Inward remittances
* Outward remittances
* Account-to-account transfers
* Cheque clearing
* Post-dated cheque processing
* Account opening documentation
* Account maintenance support
* Corporate credit card operations
* Cheque book requests
* Balance confirmation letters
* Returned cheque handling
* E-channel banking support
* Client correspondence
* MIS reporting
* SOP compliance
* Data confidentiality
* Query resolution
* Internal stakeholder coordination
Why Join Us
This role provides valuable exposure to corporate banking service operations within a major Banking institution in Abu Dhabi. It offers the chance to work directly with corporate clients, relationship management teams, branches, and operations units while building practical expertise in client servicing, cash management, and banking process control.
The position is ideal for a detail-driven banking professional who wants to grow within corporate client services, strengthen operational knowledge, and contribute to a reliable and professional customer experience.
About the Company
First Abu Dhabi Bank (FAB) is one of the UAE’s leading financial institutions, serving corporate, investment, retail, private banking, and global markets clients. The bank supports clients through a broad range of Banking solutions, strong governance standards, advanced service channels, and a commitment to operational excellence across the region.
