As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals....

Client Services Executive - Customer Operations

Job Overview
First Abu Dhabi Bank (FAB), the UAE’s largest and one of the world’s most secure financial institutions, is hiring a Client Services Executive to deliver prompt, efficient, and high-quality customer service at the walk-in client desk. The role involves processing transactions, resolving queries, and ensuring a seamless service experience aligned with FAB’s operational standards and customer-centric values.

Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 10000-14000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time

Job Overview
As the first point of contact for walk-in clients, the Client Services Executive plays a critical role in executing client transactions, handling service requests, and supporting the relationship management team. The ideal candidate will have strong knowledge of banking operations, particularly in cash management, cheque clearing, inward/outward remittances, and client documentation.

Key Responsibilities

* Serve as the first point of contact for walk-in clients, resolving queries and facilitating transactions
* Handle client service counter functions including document collection and delivery, identity checks, and acknowledgments
* Process inward/outward remittances, cheque clearings, and account transfers with high accuracy
* Ensure all activities comply with FAB\'s policies, procedures, and internal controls
* Support internal teams with operational assistance for PCG and relationship management units
* Maintain confidentiality of all customer information in line with FAB’s data protection policy
* Review and suggest enhancements to Standard Operating Procedures (SOPs) to improve service quality
* Participate in system/process upgrades, ensuring timely and effective adaptation
* Perform reconciliations and submit MIS reports as required
* Adhere to risk and control measures to maintain audit and compliance standards

Job Requirements

* Bachelor’s degree or higher diploma in a relevant field
* Minimum 2 years of experience in a bank’s customer service or front office operations
* Proficient in banking transactions, remittances, and documentation processes
* Strong understanding of internal controls and regulatory compliance in banking
* Ability to manage customer relationships professionally and with empathy
* Attention to detail, accuracy in data handling, and timely service delivery
* Fluent in English; Arabic proficiency is an advantage

What We Offer

* A dynamic role at one of the Middle East’s most trusted banking institutions
* Growth opportunities through structured training and professional development
* Competitive compensation package and performance recognition
* Exposure to banking innovation, client engagement, and process excellence

About the Company
FAB is the largest bank in the UAE, delivering safe, innovative, and customized financial solutions to individuals and businesses around the world. Through its market-leading Personal, Corporate, and Investment Banking platforms, FAB promotes excellence, agility, and sustainability while prioritizing long-term relationships with its clients and employees.

Job Title Client Services Executive - Customer Operations Job Description Client Services Executive - Customer Operations Job Overview First Abu Dhabi Bank (FAB), the UAE’s largest and one of the world’s most secure financial institutions, is hiring a Client Services Executive to deliver prompt, efficient, and high-quality customer service at the walk-in client desk. The role involves processing transactions, resolving queries, and ensuring a seamless service experience aligned with FAB’s operational standards and customer-centric values. Job Location: Abu Dhabi, UAE Industry: Banking Function: Customer Service Salary: 10000-14000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full-time Job Overview As the first point of contact for walk-in clients, the Client Services Executive plays a critical role in executing client transactions, handling service requests, and supporting the relationship management team. The ideal candidate will have strong knowledge of banking operations, particularly in cash management, cheque clearing, inward/outward remittances, and client documentation. Key Responsibilities * Serve as the first point of contact for walk-in clients, resolving queries and facilitating transactions * Handle client service counter functions including document collection and delivery, identity checks, and acknowledgments * Process inward/outward remittances, cheque clearings, and account transfers with high accuracy * Ensure all activities comply with FAB\'s policies, procedures, and internal controls * Support internal teams with operational assistance for PCG and relationship management units * Maintain confidentiality of all customer information in line with FAB’s data protection policy * Review and suggest enhancements to Standard Operating Procedures (SOPs) to improve service quality * Participate in system/process upgrades, ensuring timely and effective adaptation * Perform reconciliations and submit MIS reports as required * Adhere to risk and control measures to maintain audit and compliance standards Job Requirements * Bachelor’s degree or higher diploma in a relevant field * Minimum 2 years of experience in a bank’s customer service or front office operations * Proficient in banking transactions, remittances, and documentation processes * Strong understanding of internal controls and regulatory compliance in banking * Ability to manage customer relationships professionally and with empathy * Attention to detail, accuracy in data handling, and timely service delivery * Fluent in English; Arabic proficiency is an advantage What We Offer * A dynamic role at one of the Middle East’s most trusted banking institutions * Growth opportunities through structured training and professional development * Competitive compensation package and performance recognition * Exposure to banking innovation, client engagement, and process excellence About the Company FAB is the largest bank in the UAE, delivering safe, innovative, and customized financial solutions to individuals and businesses around the world. Through its market-leading Personal, Corporate, and Investment Banking platforms, FAB promotes excellence, agility, and sustainability while prioritizing long-term relationships with its clients and employees. Post Details

Job Start Date 1970-01-01 Salary from 10000.00 Salary to 14000.00 Number of Vacancies 1 Location Job Location -> UAE Abdu Dhabi Location City Abu Dhabi

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Banking Job Function Job Functions -> Customer Servic Employers Details Company First Abu Dhabi Bank Contact Person HR Manager Designation HR Manager Telephone +971 2 681 1511 Email atyourservicebankfab.com