Client Services Manager - Corporate Banking Job Vacancy in UAE Abdu Dhabi
Posted date [2025-06-08]
(ID: 35350)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Client Services Manager - Corporate Banking
Job Overview
First Abu Dhabi Bank (FAB), the UAE\'s largest financial institution, is seeking a Client Services Manager to join its Corporate and Investment Banking (CIB) team. This role ensures seamless operational and administrative support to high-value clients, enabling Relationship Managers to focus on strategic growth while enhancing client experience.
Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 13000-18000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time
Job Overview
As a key liaison between corporate clients and internal departments, the Client Services Manager is responsible for handling client service requests, managing documentation, and resolving operational issues efficiently. The role involves maintaining high standards of service delivery while safeguarding operational risk controls and regulatory compliance.
Key Responsibilities
* Act as the primary contact for CIB clients to manage service requests and issue resolution
* Support onboarding, account maintenance, and daily banking operations for clients
* Educate clients on e-channels, regulatory requirements, and service capabilities
* Handle documentation for account opening, credit cards, cheques, and balance confirmations
* Resolve payment-related queries, return cheques, and charge disputes
* Maintain timely and effective communication with clients and internal stakeholders
* Maintain accurate service records, SLA compliance, and client correspondence
* Identify areas of service risk and recommend improvements to ensure client satisfaction
* Coordinate with internal departments to deliver integrated banking solutions
* Contribute to the continuous improvement of customer service processes and experience
Job Requirements
* University degree in Commerce, Banking, or a related field
* Minimum 3 years of banking experience with strong exposure to back-office operations
* Excellent communication skills in English; Arabic is a plus
* Deep understanding of banking regulations, procedures, and client documentation
* Proficiency in handling corporate client requests and resolving service issues
* Self-motivated, detail-oriented, and capable of managing tasks independently
* Strong team player with analytical problem-solving skills
What We Offer
* Dynamic and inclusive workplace within the UAE’s most secure bank
* Access to career advancement, continuous learning, and development programs
* Competitive compensation aligned with experience and performance
* The opportunity to make an impact in corporate client servicing at a national leader
About the Company
First Abu Dhabi Bank is the UAE’s largest bank and one of the world’s most secure financial institutions. Committed to innovation and operational excellence, FAB provides a full suite of financial services and custom solutions to individuals, businesses, and institutions across global markets. The bank fosters a diverse and collaborative culture where employees are empowered to grow, contribute, and lead.
Job Overview
First Abu Dhabi Bank (FAB), the UAE\'s largest financial institution, is seeking a Client Services Manager to join its Corporate and Investment Banking (CIB) team. This role ensures seamless operational and administrative support to high-value clients, enabling Relationship Managers to focus on strategic growth while enhancing client experience.
Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 13000-18000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time
Job Overview
As a key liaison between corporate clients and internal departments, the Client Services Manager is responsible for handling client service requests, managing documentation, and resolving operational issues efficiently. The role involves maintaining high standards of service delivery while safeguarding operational risk controls and regulatory compliance.
Key Responsibilities
* Act as the primary contact for CIB clients to manage service requests and issue resolution
* Support onboarding, account maintenance, and daily banking operations for clients
* Educate clients on e-channels, regulatory requirements, and service capabilities
* Handle documentation for account opening, credit cards, cheques, and balance confirmations
* Resolve payment-related queries, return cheques, and charge disputes
* Maintain timely and effective communication with clients and internal stakeholders
* Maintain accurate service records, SLA compliance, and client correspondence
* Identify areas of service risk and recommend improvements to ensure client satisfaction
* Coordinate with internal departments to deliver integrated banking solutions
* Contribute to the continuous improvement of customer service processes and experience
Job Requirements
* University degree in Commerce, Banking, or a related field
* Minimum 3 years of banking experience with strong exposure to back-office operations
* Excellent communication skills in English; Arabic is a plus
* Deep understanding of banking regulations, procedures, and client documentation
* Proficiency in handling corporate client requests and resolving service issues
* Self-motivated, detail-oriented, and capable of managing tasks independently
* Strong team player with analytical problem-solving skills
What We Offer
* Dynamic and inclusive workplace within the UAE’s most secure bank
* Access to career advancement, continuous learning, and development programs
* Competitive compensation aligned with experience and performance
* The opportunity to make an impact in corporate client servicing at a national leader
About the Company
First Abu Dhabi Bank is the UAE’s largest bank and one of the world’s most secure financial institutions. Committed to innovation and operational excellence, FAB provides a full suite of financial services and custom solutions to individuals, businesses, and institutions across global markets. The bank fosters a diverse and collaborative culture where employees are empowered to grow, contribute, and lead.
