Collections Manager – Retail Banking Recovery
Posted date [2026-04-02]
(ID: 43323)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Snapshot
* Role: Collections Manager
* Location: Abu Dhabi UAE
* Industry: Banking
* Experience: 8+ years
* Job Type: Full-time
Position Overview
Collections Manager – Retail Banking Recovery role in Abu Dhabi UAE within the Banking and Financial Services industry is a leadership opportunity focused on managing collections strategy, improving recovery rates, and reducing credit losses. This hiring role is ideal for professionals experienced in delinquency management, restructuring negotiations, and leading high-performing recovery teams to enhance portfolio performance.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Collections
Salary: 20000-30000 monthly
(Estimated salary range based on similar jobs in Abu Dhabi; please confirm the final offer with the employer.)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
This role is responsible for overseeing collections and recovery operations, ensuring maximum recoveries while maintaining compliance with regulatory and internal policies. It plays a critical role in protecting the bank’s financial position by reducing provisions, improving cash flow, and managing high-risk accounts effectively.
Key Responsibilities
* Manage assigned collections portfolio and achieve financial targets including recoveries and provision reduction
* Lead and motivate a team of collection professionals to maximize performance and outcomes
* Develop and implement effective recovery strategies for delinquent accounts
* Lead restructuring and settlement negotiations for complex and sensitive cases
* Evaluate and recommend restructuring, rescheduling, or write-off proposals
* Monitor team performance, workload distribution, and operational efficiency
* Coordinate with internal teams including credit, legal, and compliance for case resolution
* Maintain relationships with external agencies, law enforcement, and legal advisors
* Ensure compliance with regulatory requirements including KYC and AML standards
* Handle escalations, customer complaints, and resolution processes
* Track portfolio performance metrics and continuously improve collection strategies
Ideal Profile
* Strong experience in collections, recovery, or consumer banking operations
* Proven leadership experience managing teams in a banking environment
* Expertise in restructuring, negotiations, and delinquency management
* Knowledge of legal and regulatory frameworks related to collections
* Strong analytical and decision-making skills
* Excellent communication and stakeholder management abilities
* Ability to work in a performance-driven and high-pressure environment
Skills Set
* Collections strategy and recovery management
* Negotiation and conflict resolution
* Portfolio monitoring and risk management
* Regulatory compliance including KYC and AML
* Team leadership and performance management
* Data analysis and reporting
Why Join Us
* Opportunity to lead collections strategy in a major banking institution
* High-impact role influencing portfolio performance and profitability
* Exposure to complex recovery and restructuring cases
* Career growth in risk and operations leadership
* Dynamic and results-oriented work environment
About the Company
First Abu Dhabi Bank is the UAE’s largest financial institution, known for its strong financial stability, advanced banking operations, and commitment to delivering secure and innovative financial solutions across retail and corporate banking segments.
