Collections Manager – Secured Products – First Abu Dhabi Bank – Abu Dhabi, UAE
Posted date [2026-02-07]
(ID: 41455)
 |
As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Collections Manager – Secured Products – First Abu Dhabi Bank – Abu Dhabi, UAE
Position Overview
The Collections Manager – Secured Products role at First Abu Dhabi Bank in Abu Dhabi is responsible for managing delinquent and vulnerable secured accounts, leading front-end collections teams, and delivering recoveries, productivity, and compliance outcomes in line with regulatory standards and the bank’s conduct framework.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Credit & Collections
Salary: 18000–26000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
* Manage assigned secured collections portfolio to achieve recovery, productivity, and call quality targets
* Lead, motivate, and develop a high-performing collections team with direct P and L impact
* Deliver creative, customer-centric financial solutions to maximize recoveries and turnarounds
* Conduct debt counselling discussions and oversee legal actions where required
* Ensure collections activities comply with CPR code of conduct and protect the bank’s reputation
* Plan capacity and optimize staffing to meet operational targets
* Maintain low audit risk ratings with nil high-risk observations
* Negotiate settlements using a win-win approach aligned to policy
* Build and strengthen collections infrastructure through hiring, training, and tooling
* Liaise with internal units including Credit, CAD, and Paralegal to complete restructures, settlements, and legal processes
* Coordinate with external entities and empanelled property management companies regarding mortgaged unit leases
* Manage front-end collections operations including performance monitoring and call activity
* Run dialer campaigns, voice blasts, and SMS campaigns targeting mortgage delinquent customers
* Reduce flow rates in front-end buckets and drive a downward delinquency trend
* Manage escalations, complaints, customer meetings, and query resolution to minimize complaint rates
Legal, Regulatory, and Compliance
* Ensure adherence to local legal and regulatory requirements impacting collections and legal actions
* Maintain compliance with KYC and AML standards across collections activities
* Monitor and report regulatory developments affecting collections operations
Key Performance Indicators
* Adherence to collections policies, procedures, and budgets
* Achievement of collection targets and productivity metrics
* Full compliance with CPR regulations in customer interactions
* Nil high-risk audit observations
Ideal Profile
* Bachelor’s degree
* Minimum 5 years of experience in consumer banking
* At least 1 year of experience in a managerial role within collections or recoveries
* Strong leadership, negotiation, and customer resolution skills
* Solid understanding of secured products, legal processes, and regulatory requirements
* Ability to manage teams, campaigns, and escalations in a high-pressure environment
Why Join Us
* Lead a critical secured collections function within the UAE’s largest bank
* High-impact role influencing recoveries, customer outcomes, and compliance
* Strong governance framework with opportunities to build and optimize operations
* Competitive compensation aligned with managerial responsibility
* Long-term career growth within a leading regional financial institution
About the Company
First Abu Dhabi Bank is the largest financial institution in the UAE and one of the world’s safest banks, delivering comprehensive retail, corporate, and consumer banking services. Headquartered in Abu Dhabi, FAB is committed to strong governance, customer fairness, and sustainable financial outcomes across its operations.
Position Overview
The Collections Manager – Secured Products role at First Abu Dhabi Bank in Abu Dhabi is responsible for managing delinquent and vulnerable secured accounts, leading front-end collections teams, and delivering recoveries, productivity, and compliance outcomes in line with regulatory standards and the bank’s conduct framework.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Credit & Collections
Salary: 18000–26000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
* Manage assigned secured collections portfolio to achieve recovery, productivity, and call quality targets
* Lead, motivate, and develop a high-performing collections team with direct P and L impact
* Deliver creative, customer-centric financial solutions to maximize recoveries and turnarounds
* Conduct debt counselling discussions and oversee legal actions where required
* Ensure collections activities comply with CPR code of conduct and protect the bank’s reputation
* Plan capacity and optimize staffing to meet operational targets
* Maintain low audit risk ratings with nil high-risk observations
* Negotiate settlements using a win-win approach aligned to policy
* Build and strengthen collections infrastructure through hiring, training, and tooling
* Liaise with internal units including Credit, CAD, and Paralegal to complete restructures, settlements, and legal processes
* Coordinate with external entities and empanelled property management companies regarding mortgaged unit leases
* Manage front-end collections operations including performance monitoring and call activity
* Run dialer campaigns, voice blasts, and SMS campaigns targeting mortgage delinquent customers
* Reduce flow rates in front-end buckets and drive a downward delinquency trend
* Manage escalations, complaints, customer meetings, and query resolution to minimize complaint rates
Legal, Regulatory, and Compliance
* Ensure adherence to local legal and regulatory requirements impacting collections and legal actions
* Maintain compliance with KYC and AML standards across collections activities
* Monitor and report regulatory developments affecting collections operations
Key Performance Indicators
* Adherence to collections policies, procedures, and budgets
* Achievement of collection targets and productivity metrics
* Full compliance with CPR regulations in customer interactions
* Nil high-risk audit observations
Ideal Profile
* Bachelor’s degree
* Minimum 5 years of experience in consumer banking
* At least 1 year of experience in a managerial role within collections or recoveries
* Strong leadership, negotiation, and customer resolution skills
* Solid understanding of secured products, legal processes, and regulatory requirements
* Ability to manage teams, campaigns, and escalations in a high-pressure environment
Why Join Us
* Lead a critical secured collections function within the UAE’s largest bank
* High-impact role influencing recoveries, customer outcomes, and compliance
* Strong governance framework with opportunities to build and optimize operations
* Competitive compensation aligned with managerial responsibility
* Long-term career growth within a leading regional financial institution
About the Company
First Abu Dhabi Bank is the largest financial institution in the UAE and one of the world’s safest banks, delivering comprehensive retail, corporate, and consumer banking services. Headquartered in Abu Dhabi, FAB is committed to strong governance, customer fairness, and sustainable financial outcomes across its operations.
