Corporate Banking Officer - Client Services
Posted date [2026-05-28]
(ID: 45685)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Description and Requirements
Corporate Banking Officer - Client ServicesJob Snapshot
* Role: Corporate Banking Officer - Client Services
* Location: Abu Dhabi, United Arab Emirates
* Industry: Banking
* Function: Customer Support-Client Care
* Experience: Minimum 2 years
* Job Type: Full-time
Job Overview
Corporate Banking Officer - Client Services in Abu Dhabi, United Arab Emirates is a Banking client support role focused on handling walk-in corporate customers, managing counter service activities, processing client documents, and supporting relationship management teams with accurate operational assistance. This opportunity is suitable for a banking professional with hands-on experience in customer service, cash management operations, document verification, cheque processing, and corporate banking support.
Job Details
Country: United Arab Emirates
City: Abu Dhabi
Industry: Banking
Function: Customer Support-Client Care
Salary: 9000-14000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
This role supports the Corporate Client Services function by ensuring that client-facing counter operations are delivered with accuracy, speed, and proper control. The officer will receive client instructions, manage service documentation, verify customer authority, and coordinate with internal departments or branches to complete banking requests within expected timelines.
The position also contributes to operational service quality by supporting cash management activities, account-related documentation, payment queries, e-channel support, and exception handling. Strong process discipline, confidentiality, and attention to detail are essential because the role deals directly with client information, banking documents, and service delivery standards.
Core Duties
* Handle walk-in corporate banking customers and provide professional support at the client service counter.
* Receive customer instructions, documents, and service requests while ensuring proper acknowledgement is provided.
* Act as the first contact point for client queries and coordinate appropriate responses with internal teams when required.
* Carry out customer identification checks and verify authorized representatives in line with standard operating procedures.
* Support daily activities assigned by the unit head for corporate client service products and related operational requests.
* Assist relationship management teams by delivering operational support to their corporate clientele.
* Process inward remittances, outward remittances, and account-to-account transfer requests accurately.
* Handle current-dated and post-dated cheques while maintaining the accuracy standards required by the unit.
* Support cheque clearing activities and other cash management operation functions.
* Deliver customer documents or completed requests through the counter and obtain acknowledgement upon delivery.
* Ensure all assigned processes are completed efficiently, accurately, and within expected service timelines.
* Maintain full adherence to FAB operational policies, departmental SOPs, internal controls, and governance requirements.
* Review SOPs connected to handled processes in line with internal audit and risk management requirements.
* Maintain confidentiality of customer data and follow data leakage prevention requirements at all times.
* Attend and resolve queries from internal and external customers within required timelines.
* Provide relevant MIS statistics related to handled requests, service activities, and operational processing.
* Support operations teams with account opening documentation and account maintenance activities.
* Assist with corporate credit card operations, cheque book requests, balance confirmation letters, and returned cheque matters.
* Coordinate payment-related queries, charges-related issues, e-channel support requests, client correspondence, and exceptions.
* Participate in system changes, process enhancements, pan-bank initiatives, and job rotation responsibilities when assigned.
Required Skills and Experience
* Bachelor’s Degree or Higher Diploma in a relevant field.
* Minimum 2 years of banking experience directly related to corporate client service, branch operations, or counter service support.
* Practical experience in handling walk-in customers in a banking environment.
* Good understanding of client service counter functions and corporate banking procedures.
* Working knowledge of cash management operations, including remittances, cheque clearing, and account transfers.
* Familiarity with account opening documentation, account maintenance, cheque book handling, and payment query support.
* Ability to perform customer identification checks and document verification with accuracy.
* Strong awareness of banking controls, SOP compliance, audit expectations, and risk management requirements.
* Good communication skills for dealing with clients, relationship managers, branches, and operations teams.
* High attention to detail with the ability to manage multiple client requests in a fast-paced environment.
* Reliable, discreet, and able to protect confidential customer information.
* Comfortable working independently while supporting a cooperative team environment.
Skills Set
* Corporate banking support
* Walk-in customer service
* Client service counter operations
* Customer identification checks
* Document verification
* Cash management operations
* Inward remittances
* Outward remittances
* Account-to-account transfers
* Cheque clearing
* Post-dated cheque processing
* Account opening documentation
* Account maintenance activities
* Corporate credit card operations
* Cheque book requests
* Balance confirmation letters
* Returned cheque handling
* Payment query resolution
* E-channel support
* Client correspondence
* Exception handling
* MIS reporting
* SOP compliance
* Data confidentiality
Benefits
This role offers valuable exposure to corporate client service operations within a leading Banking institution in Abu Dhabi. It gives the selected candidate the opportunity to strengthen practical banking operations knowledge, work closely with relationship management and operations teams, and support service delivery for corporate clients.
The position is a strong fit for a detail-focused banking professional who wants to grow in client service, operational processing, cash management support, and corporate banking coordination while working in a structured and high-standard financial services environment.
About the Company
First Abu Dhabi Bank (FAB) is one of the UAE’s most established financial institutions, providing a wide range of Banking services across corporate, investment, retail, private banking, and global markets. FAB supports clients through strong operational governance, advanced service channels, and customer-focused financial solutions designed for the UAE and regional markets.
