Corporate Client Services Officer
Posted date [2026-04-27]
(ID: 44584)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Snapshot
Role: Corporate Client Services Officer
Location: Abu Dhabi, United Arab Emirates
Industry: Banking
Function: Customer Service
Experience: Relevant corporate banking operations experience
Job Type: Full-time
Position Overview
Corporate Client Services Officer in Abu Dhabi, United Arab Emirates is a strong hiring opportunity within the Banking industry for professionals specializing in Customer Service and corporate banking operations. This role supports First Abu Dhabi Bank by managing walk-in corporate clients, handling cash management operations, supporting relationship teams, and ensuring high-quality service delivery across client servicing and transaction processing.
Job Details
Country: United Arab Emirates
City: Abu Dhabi
Industry: Banking
Function: Customer Service
Salary: 10000-16000
ONLY if salary is NOT provided: Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
This position serves as the first point of contact for walk-in corporate clients and supports day-to-day client servicing operations across multiple banking products. The selected professional will manage transaction processing, documentation handling, remittances, cheque clearing, and operational support while maintaining compliance with internal controls and service standards.
Key Responsibilities
* Handle walk-in corporate customers and provide professional front-line customer service support
* Act as the first point of contact for clients by receiving instructions, documents, and responding to service queries
* Perform customer identification checks in line with standard operating procedures and compliance requirements
* Support relationship management teams by delivering operational services to assigned corporate clients
* Manage day-to-day activities across products related to corporate client services
* Handle cash management operations including inward and outward remittances, cheque clearing, and account-to-account transfers
* Process post-dated and current dated cheques while maintaining high accuracy and compliance standards
* Maintain understanding of cash management products, procedures, and operational workflows
* Receive customer requests and documents and provide proper acknowledgements upon receipt and delivery
* Verify the authority of customer representatives before accepting or delivering official documents
* Ensure timely resolution of internal and external customer queries and service requests
* Provide back-end operational support for account opening documentation and account maintenance activities
* Support Corporate Credit Card operations, cheque book requests, balance confirmation letters, and return cheque handling
* Handle payments-related queries including inward and outward transactions, charges issues, and eChannel service matters
* Manage client correspondence, exception handling, and operational follow-up activities
* Review and maintain compliance with departmental SOPs, audit standards, and RMU requirements
* Ensure confidentiality of customer data in line with data leakage prevention policies
* Participate actively in system upgrades, process enhancements, and bank-wide operational initiatives
* Prepare appropriate MIS reports and service performance statistics for management review
Ideal Profile
* Bachelor’s degree in Finance, Banking, Business Administration, or related discipline
* Strong experience in corporate banking operations, branch services, or client servicing functions
* Hands-on experience handling walk-in customers and client service counter operations
* Good knowledge of remittances, cheque clearing, cash management, and corporate account servicing
* Strong understanding of account opening documentation and account maintenance processes
* Familiarity with banking compliance, internal controls, and operational risk management
* Strong attention to detail with high accuracy in transaction processing
* Good communication and interpersonal skills with strong customer service orientation
* Ability to manage multiple tasks efficiently in a fast-paced banking environment
Skills Set
* Customer Service
* Corporate Banking operations
* Cash management
* Client servicing
* Remittances and transfers
* Cheque clearing
* Account maintenance
* Banking compliance
* MIS reporting
* Operational support
Why Join Us
* Join one of the UAE’s leading financial institutions with a strong corporate banking platform
* Work directly with high-value corporate clients and critical operational processes
* Gain strong exposure to transaction banking, client servicing, and branch operations
* Competitive salary package with strong long-term career progression opportunities
* Collaborate with experienced banking professionals across operations and relationship management teams
* Build a stable and rewarding banking career with a bank known for service excellence, trust, and innovation
About the Company
First Abu Dhabi Bank is the UAE’s largest bank and one of the world’s leading financial institutions, providing a full range of corporate, retail, investment, and private banking services. Headquartered in Abu Dhabi, FAB combines strong regional expertise with global reach, delivering innovative financial solutions and trusted customer relationships across the Middle East and international markets.
