Customer Insights Analyst - Business Banking
Posted date [2026-09-25]
(ID: 52530)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Job Description and Requirements
Customer Insights Analyst - Business BankingJob Snapshot
Role: Customer Insights Analyst - Business Banking
Location: Abu Dhabi, UAE
Industry: Banking
Function: Analyst
Experience: Not specified
Job Type: Full Time
Position Overview
First Abu Dhabi Bank (FAB) is seeking a Customer Insights Analyst - Business Banking for an on-site role in Abu Dhabi, UAE. The position focuses on developing a strong understanding of the Business Banking customer portfolio, identifying unmet customer needs, conducting market research, and translating customer insights into value proposition strategy and clear communications for key decision-makers.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Analyst
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work Arrangement: On-site
Customer Insights and Market Research
* Develop a detailed understanding of the Business Banking customer portfolio.
* Identify unmet needs across Business Banking customer segments.
* Use customer insights to support the development of value proposition
strategy.
* Conduct market research relevant to customer needs and business priorities.
* Translate research and customer observations into useful insights for decision-making.
Presentation and Communication Development
* Develop presentations and supporting materials for key decision-makers.
* Prepare clear written communications that communicate relevant customer and market insights.
* Deliver effective verbal communications to support stakeholder understanding and alignment.
* Present information in a way that demonstrates tangible business impact.
* Support alignment among key decision-makers through structured, insight-led communication.
* Conduct market research relevant to customer needs and business priorities.
* Translate research and customer observations into useful insights for decision-making.
Presentation and Communication Development
* Develop presentations and supporting materials for key decision-makers.
* Prepare clear written communications that communicate relevant customer and market insights.
* Deliver effective verbal communications to support stakeholder understanding and alignment.
* Present information in a way that demonstrates tangible business impact.
* Support alignment among key decision-makers through structured, insight-led communication.
